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  5. Reviews of SureStay Plus Hotel by Best Western Auburn

Reviews of SureStay Plus Hotel by Best Western Auburn 3 stars

225 Touring Drive, Auburn, IN 46706, United States

#5 of 6 hotels in Auburn

Guests' Choice

Review score

Based on 193 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    9.0

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 2 September 2025

    9.0
    Very pleasant staff, warm cookies, nice clean room
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    breakfast was good. food was tasty. Very satisfied

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Outdated and older property. People were nice.
    • Leisure trip
    • Family with young children
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property was clean, but very old. Lots of smells of food and smoke that comes through the air conditioning system. It was ok, but would not stay here again.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    10
    Best western Surestay was wonderful from the front desk to the room
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Breakfast was simple but good

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    Okay
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access
    • Stayed 5 nights
    • Submitted via mobile

    Coffee was horrible.

    Breakfast didn't seem the best but I ate breakfast locally. Coffee machine needs help. I purchased a coffee pot and coffee for my room.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    10
    In town to visit family. Had a problem with the microwave which was taken care of immediately. Good hot breakfast with
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean, homey atmosphere. Friendly, attentive staff. Clean. Bed was comfortable.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Keep breakfast area stalked through 9am

    Very helpful staff. Receptionist was friendly, and cleaning staff really good and helpful.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The lobby has a lot of dark wood throughout it. Plaques on the walls talked about the area the lobby had 2 different porches and a back patio that gave you a nice place to sit.

    Stayed in June 2025

  • Reviewed: 29 June 2025

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in June 2025

  • Reviewed: 20 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little uncomfortable. A/C was not on when we got there and the room was very stuffy and had a slight odor. Breakfast was ok. Waffles are always a great option.

    Location was great for what we were there for. Staff was very friendly. Loved the ambiance. Price was reasonable.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    10
    Great overall experience
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights

    Nothing

    Everything was as expected or better. The cleanliness is what stood out. Supe clean.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    9.0
    Great experience, great location. Easy access to any item needed. Will return next time in area.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights

    Nothing to complain about during our stay will return in the future.

    The room was clean, every item was in good working order. The bathroom was stocked with soap and towels. The manager and staff were very friendly and helpful. Breakfast was always ready. Great location.

    Stayed in June 2025

  • Reviewed: 28 May 2025

    8.0
    Good beds, good breakfast, no problems 😊
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Ok

    Stayed in May 2025

  • Reviewed: 19 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Manager was wonderful and front porch is a great asset

    Stayed in May 2025

  • Reviewed: 24 April 2025

    7.0
    not staying again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    coffee machine did it work in room also being a senior made a mistake booked yesterday instead of today and made me pay 2 days even though not a busy time

    clean

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    We felt very comfortable and well-cared for here.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I honestly can’t think of what needs to be changed.

    Location close to interstate 69; but highway noise was no problem. Variety of restaurants in walking distance. Gas stations and shopping nearby. Walmart is a short walk across a couple of parking lots; but again, no traffic noise. You get the feel of a quaint hotel seen in the movies when you walk in. A table with oversize checkerboard invites guests to sit and soak up the atmosphere. A bookcase (with books) is available if you’d like to sit on one of the screened porches or patio seating and read. There is a good sized outdoor pool. Breakfast had standard hot and cold choices. The staff we met was outstanding! This is where we’ll stay when we’re in the area. What you see on their website is what you see when you get there.

    Stayed in April 2025

  • Reviewed: 2 April 2025

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    The breakfast included cereals , breads , bagels, sausage and gravy , biscuits, waffles and juices , coffee, tea . Very clean area , tables are clean , No butter though , there is a spread that is butter like . Also peanut butter and honey is available .

    Stayed in April 2025

  • Reviewed: 10 March 2025

    8.0
    Great value if you’re going to be gone most of the day anyway!
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    It looks like they have been doing some renovations and are working to improve things aesthetically. Some of the finish work is a little rough and it looks like the ceilings and walls have been repaired in many places, but at a glance, it is suitable, and very budgetary. There were three opening windows, but one of them wouldn’t lock and having an unsecured window on the ground level was less than ideal. Little things like loose towel rack, and loose toilet paper dispenser needed attention. The freeway and train noise might be hard for some people too sleep with, but the sound of the rattling heater kind of drowned that out, so it was fine for me.

    The lobby has an old world charm with a beautiful wooden staircase and a fireplace. It’s right next to Walmart and quite a few restaurant choices, which is handy. Somebody had a birdfeeder in the courtyard tree, and it was a delight to listen to the birds feasting every morning, and I love that I could open the window for some fresh air. Lots of parking available so that was an easy walk to the door. Easy access to the freeway. Hot breakfast with sausage and eggs and the fun waffle maker that you rotate. I love the old-school radiator type heating and air conditioning units that are on the wall where you can crank up the heat when you’re cold. It’s fun to see barbecues out of the courtyard for summer days. Room was clean and the bed was comfortable. I appreciated having a mini fridge and a microwave too.

    Stayed in March 2025

  • Reviewed: 20 November 2024

    8.0
    Nice place to stay
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine

    Location

    Stayed in November 2024

  • Reviewed: 12 November 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Stayed in November 2024

  • Reviewed: 17 October 2024

    9.0
    Absolutely fine.
    • Leisure trip
    • People with friends
    • Queen Rooms with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean & comfortable…… it’s all you ask for.

    Stayed in October 2024

  • Reviewed: 17 October 2024

    9.0
    Very nice!
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    Very nice! Good room, good breakfast.

    Stayed in September 2024

  • Reviewed: 16 October 2024

    8.0
    It was a very comfortable overnight stay, at a very reasonable rate. thanks.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was warm and tasted good. A great location off of highway 69. Easy access to Aldi and Walmart.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    not east if handicapped
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    not easy right find, sits between 2 other motels. had to drive through back of one motel to reach this one entering from one direction. handicap rooms are quite a distance from handicap parking. hard to walk to with luggage when handicapped.

    the staff was very friendly and asked if we needed anything whenever we ran into them.

    Stayed in September 2024

  • Reviewed: 9 October 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom looked like they put a new shower surround and forgot to regrout and repaint the bathroom. The fan made a weird noise when shutting off. The wonderful woman making breakfast was also checking people in n out, but the hot breakfast was not hot at all.

    The girl at the front desk was great at check out. The hotel room was very clean. The lobby was beautiful and the patios were nice. We sat outside and it was nice, even though on the highway. The pool was closed, but so nice and they had grills. I always sleep with ear plugs, so no problems for me. The beds are comfortable. It looked liked they repainted and the carpet seemed clean and newer. The ac worked great. The breakfast had gluten free cereal, hard boiled eggs and fresh fruit. The family loved the home made waffles.

    Stayed in October 2024

Showing 1 – 25

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