Reviews of Atlantis 302
North Ocean City, Ocean City, 21842, United States
#111 of 112 hotels in Ocean City
Guests' ChoiceReview Score
Based on 4 hotel reviews
Score breakdown
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Cleanliness
5.6
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Comfort
4.4
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Location
8.1
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Facilities
5.0
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Staff
6.2
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Value for money
3.1
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Showing 1 - 4
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Reviewed: September 22, 2022
Dacey
United States17 Reviews4 helpful votes“Run Down”I knew I would be arriving late and asked if I needed to pick up the keys anywhere and was told that I did not. I was told on the phone that I could go right to the condo and was given a 2 digit code for the lockbox on the door. The code was for the lock box at the rental office several blocks away where all of the late arrivals are readily available with full names and exact locations on the outside of the envelopes- not very secure. As for the unit itself, when I got there it had not been cleaned and there were no amenities, including soap, washcloths, or toilet paper. The sheets were full of sand and had hair on them. The floor was sticky and grimy. I was told that the cleaning crew would be there in the morning but by 4 PM they still had not arrived. The lock was defective and I had to call to have someone from the company let me in. I found that if you use email or the text option to report problems, it goes to the national office and the tickets do not get put in to actually fix whatever is wrong. You have to call the local office and hope you get someone on the phone who is helpful (I got one very helpful gentleman and one very unhelpful person). The property itself is very run down. The hallways are dark and dingy with broken exit signs hanging by wires. The AC units are so incredibly loud you can not have a conversation outside the unit. They are super loud inside too. The WiFi didn't work and when I notified Vacasa, I got not response at all. There is no closet or other place to hang up clothes, just a dresser. I was there for work and had work clothes that needed to hang up, but the only closet is full of beach gear with no hanging space. There was no where to stash luggage either since the closet was filled. The whole unit was in desperate need up updating with badly scuffed and dirty walls, and a filthy, stained sofa. This used to be such a nice building and relatives even owned a condo here. It's gone way downhill.
The location is excellent, particularly if attending a conference at the Clarion. It's easy to access the beach. While it looks out at the ocean, it also faces right at the Clarion so all the rooms on that side can see right in. It's also right above the dumpsters and air handlers for the Clarion so you can't actually hear the ocean. It is nice to have a washer/dryer in the unit. Parking was easy but there is a $40 fee that must be paid in cash upon arrival. This is excessive given the fees and cost already charged but at least the attendant was very nice. They do have wheeled bins to help haul luggage.
Stayed in September 2022
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Reviewed: September 21, 2022
John
United States3 ReviewsThis review is hidden because it doesn't meet our guidelines.
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Reviewed: September 18, 2022
Tyronica
United States3 Reviews“Definitely not worth the price nor the expensive cleaning fee. Only went with this one because the other hotel I had boo”The horrible mildew smell. The dust in the ceiling. Dried up food juice on the refrigerator handle. No toilet paper nor paper towels (I didn't even bother to ask). The bed was very uncomfortable. The couch and decorative pillows had dirt stains on them! The floor was nasty but not visible, you had to walk bare foot on it to realize that it was that filthy !
Access to the beach!
Stayed in September 2022
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Reviewed: September 6, 2022
John
United States37 ReviewsFairThere are no comments available for this review
Stayed in September 2022
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