Nothing really

The old architecture

Stayed in August 2025

Balconies aren't private , little bit on the high side amenities in room u don't use unless a couple

Nice

Stayed in August 2025

Scorpion in the bathroom. We had to call in the cleaning service

Large bedroom

Stayed in August 2025

Too many mosquitoes at the pool. Also, the parking situation sucks. You have to park on one side of the property then walk like half a mile to your room. Not easy with bags. Most people just valet but if you have any really fragile items or kids it can be difficult.

Everything about this place is amazing. Great good, pools open 24 hours, amazing room, comfortable beds.

Stayed in June 2025

Hidden fees and automatic gratuity without asking,. That also is deceptive in how the tip showed up for room service.

Loved the property, outdoor decor and flowers, and how huge it was. I also received exceptional service, and felt like everyone was genuinely so kind. The slides were a hit with my daughter!

Stayed in July 2025

It would’ve been nice if they had guided us to our unit because it was difficult to find as we were not familiar with the property that would’ve been beneficial for us and I’m sure it would be beneficial for others arriving in the night

Beautiful facility the breakfast was limited, but it was a beautiful place and a comfortable place people tried to help. I am very glad there were many watchful eyes at the swimming pool for children. The heat was amazingly strong and the folks let us stay a period of time till we got things in order as our luggage was lost

Stayed in July 2025

The food and staff was excellent The place was just amazing just to sit back and relax and me and my husband really enjoyed the time there

Stayed in July 2025

There was not one thing I would complain about.

The hotel is beautiful. The staff was amazing. The valets, front desk, housekeeping, room service all excellent and very nice people.

Stayed in June 2025

Their check in can approve with holding an amount on your credit card. They taken more than double the amount for the stay and I’m still busy sorting it out, even after the full amount was deducted for the stay.

Had a problem with Room when we came back the evening and taken a long time to resolve and move us to a new room that evening.The next morning at Front Desk, Antonio assisted and resolved the issue with a upgrade to one of the Villas for the rest of the stay. Definitely made up for the poor service we received the evening.

Stayed in June 2025

I thought I had $100 credit and I didn't see where that was taken off.

Staff was top notch! I booked an entire Spa day and was so well taken care of. I really appreciated the kindness and professionalism of the staff!

Stayed in June 2025

N/A

Everything was great

Stayed in June 2025

The buildings and grounds are stunning. It was fun to wander and check out all the different pools.

Stayed in June 2025

Everything was perfect!!

Stayed in June 2025

It was impossible to get a chair at the adult only pool becuase people put out towels at the crack of dawn.

No breakfast, but we ate lunch at the adult pool and the burger was amazing.

Stayed in May 2025

The resort is beautiful - the building and grounds are lovely. The staff were brilliant - super friendly and helpful. The room was spacious and comfortable. Really enjoyed staying here. Highly recommend!

Stayed in May 2025

A bit dated. Not a true 5 star feeling. The food and drink prices were extremely high, but the taste did not justify it. Multiple times over.

Comfortable and clean rooms. Most of the staff was very friendly. Plenty of lounge chairs available at the pools.

Stayed in May 2025

There is no coffee available at the adult pool. Very surprising.

The resort is great. Clean spacious room, good breakfast, and stunning view of the mountains.

Stayed in September 2024

Our room, in the garden wing, was oddly configured. On entering the room, one first walks past (through) the bathroom which has no door. When we return, we will ask not to stay in the garden wing.

Huge and immaculately maintained. Excellent facilities.

Stayed in August 2024

The long walk to and from the garage was pretty horrible carrying heavy luggage in the heat. It would have been nice to know we could have got a ride in the carts and also walk through that in between building. The lack of signage and visibility of how to get through the Biltmore (in a car) could have been A LOT better. That place is a maze.

Mary at the concierge desk was extremely helpful and kind. I really wish we could have talked to her at the beginning of our stay to get some useful information. The facilities were very clean.

Stayed in August 2024

The only complaint, poolside bar manager was a liberal bitch

Everything

Stayed in August 2024

Parking

Great service

Stayed in August 2024

Our fridge in the room overheated and stopped working properly but they delivered a new working one within 15 minutes.

Very clean, super friendly staff, and great service. The grounds were beautiful.

Stayed in July 2024

Saturday was very crowded in all pool areas. Pool food basic costly

Beautiful. New rooms spacious and elegant.

Stayed in June 2024

It’s not a ‘dislike’, but I was the only one to point this out, so it’s worth mentioning. With 7 pools, and it being in Phoenix (!), there should be enough lounge chairs and chairs with umbrellas. People go out super early and ‘reserve’ chairs with their towels and by 8/9 AM there are no more chairs to use. I’m talking about there being 2 people at the pool at 8AM and ALL the chairs have towels on them.

The hotel is beautiful, clean, and has many options for lounging and just enjoying the atmosphere. Food options are limited, so if you want different varieties you should have a car to be able to leave. There are 7 pools, although I only saw two, and they were nice pool areas. Everyone just relaxing and no crazy loud parties.

Stayed in May 2024