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Reviews of Countryside Suites Kansas City Independence I-70 East Sports Complex Hotel 2 stars

4142 South Noland Road, Independence, MO 64055, United States

#19 of 19 hotels in Independence

Guests' Choice

Review score

Based on 237 hotel reviews

3.6

Score breakdown

  • Cleanliness

    5.0

  • Comfort

    5.0

  • Location

    5.8

  • Facilities

    4.5

  • Staff

    5.0

  • Value for money

    4.8

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 27 July 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Two Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The remote did not work very well. There was nobody available when we checked in at 4:00 in the afternoon we had to actually call somebody. There were no wash clouds in the bathroom.

    The beds were comfortable. The room was spacious. The TV was good.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    3.0
    Do not stay here. Pay more elsewhere for a valid stay
    • Leisure trip
    • Solo traveller
    • Two Queen Room Non Smoking
    • Stayed 1 night

    The owner /manager requires a separate $10 cash fee (for website reservation) that is not disclosed in the booking and yet I could not cancel since Booking.com had a $62 cancellation fee. The ice machine and vending supplies are not working and the Spa/pool is not working(filles with algea) but not identified in the description

    The bed was clean and the locations in near freeway access and restaurants

    Stayed in July 2025

  • Reviewed: 16 April 2025

    5.0
    It's very quiet
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Quiet

    The idea of how promising the pool area would be

    Stayed in March 2025

  • Reviewed: 11 April 2025

    3.0
    Bad
    • Leisure trip
    • Solo traveller
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was charged twice and room wasn't ready. Also wanted an additional $10 transfer fee in cash. Trash outside and inside with some questionable characters hanging around outside

    Nothing

    Stayed in April 2025

  • Reviewed: 30 January 2025

    5.0
    No happy
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't what I thought and I would stay again if given a discount off my next time in town to choose this motel over all the other's. Thanks. V

    Their was no prior knowledge of a deposit on the room and this was not okay at all because this set me back financially on my trip. Thanks. V

    Stayed in November 2024

  • Reviewed: 4 November 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Two Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Television- It didn't work, he came down and left before getting it to work. Bathroom-sink and toilet both backed up and we had to use the provided plunger. Bed-It was a California King, only two standard pillows were provided. Amenities-because we were only staying one night none were provided; no iron, refrigerator, microwave, he advised that these were for weekly guests only.

    Close to restaurants and major highways.

    Stayed in November 2024

  • Reviewed: 24 September 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms run down

    Cost

    Stayed in September 2024

  • Reviewed: 22 September 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Heads up before hand on charge for transferring a third party booking

    Didn't eat. Location was ok

    Stayed in September 2024

  • Reviewed: 8 September 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mini fridge was in a box, there were old pillows on the bed, the TV did not work until we plugged in the cable box, the room looked like it was put together last minute. When we tried to take a shower the water wouldn't get warm for several minutes then it was barely warm for just a little while which made it impossible for both of us to take a shower. The door didn't lock so it was hard for us to sleep because of the neighborhood the hotel is in. The toilet did not flush and it looked like it was busted. There were a lot of men standing out by the cars just loitering making me feel very unsafe to go outside to my car by myself. 100% would not recommend for any single women to stay there alone.

    The staff were respectful

    Stayed in September 2024

  • Reviewed: 24 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was charged more than what I was told when I booked the room

    Stayed in August 2024

  • Reviewed: 8 August 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Was very dirty and room needed some attention especially the big piece of sheet rock on the wall and the water was not very warm when taking a shower

    Stayed in August 2024

  • Reviewed: 28 July 2024

    5.0
    Location good...but that's it.
    • Leisure trip
    • Family with young children
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sink & bathtub didn't drain after washing hands or after taking a shower. Bed was uncomfortable. Ice machine wasn't working. Vending machine was empty.

    We liked the location right off the highway.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    3.0
    I won't stay here again
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no breakfast. There was no pool. Roaches in the room. The pictures do not show correctly. Says pet friendly but isn't. When I rented this room, it didn't mention a 100 deposit plus 20 dollars cash for a service charge. So after my payment of the room, I had to pay another 120 dollars. And it took a week for the deposit to come back to my account.

    Nice staff.. downstairs room the bed was comfy. It was quiet.

    Stayed in July 2024

  • Reviewed: 3 July 2024

    5.0
    It was mediocre at best
    • Leisure trip
    • Couple
    • Kitchenette Suite
    • Stayed 1 night
    • Submitted via mobile

    Room tv wouldn’t turn off, dirty clothes from previous person still in bathroom. Woman at check in was very rude.

    Check out staff was nice. Close to stadium where event was held

    Stayed in July 2024

  • Reviewed: 26 June 2024

    3.0
    Not really worth the money
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Our rooms shower was messed up, the tv didn’t have a remote, once we got the remote it was not connected to the tv. The bed only had 2 pillows, 4 would have been ideal. The pool was not open.

    It was better than some of the other hotels around but not the best I’ve been to.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    4.0
    Disappointing
    • Business trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    We had someone go through are vechical and have some of the keys go missing that had lock to storage shed.

    The room was nice and comfortable and just simple liked the layout of the room.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    4.0
    Probably will not be staying here again, especially at the price we paid.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    We walked into our room and it wreaked of mildew/mold. The cleanliness looked like the bed was just made up from the previous person staying, not smelling clean or washed. The tv and lights were on when we walked in. The bathtub is stained pink, there’s something on the wall that looks like things weren’t wiped down at all… it’s yellow… plus there were places on the carpet floor that were wet.

    The front desk woman was very nice.

    Stayed in June 2024

  • Reviewed: 16 March 2024

    3.0
    I would not recommend this property
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    Smelled, not clean, no maid service, check-in issues My expectations were low considering the room rate I was charged, but even my low expectations were not met.

    No breakfast provided.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    3.0
    Terrible
    • Leisure trip
    • Family with young children
    • Two Queen Room Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The room had different types of hair in the carpet old dryed up rose petals left on the floor tub was clogged with hair hair all in the bathroom refrigerator wasn’t closing shut they replaced it with another one which didn’t even get cold so all my food that I had in there went bad they told me they were going to place me in another room but it never happened they are never at the front desk you have to call them in order to get any type of help just horrible

    Nothing

    Stayed in March 2024

  • Reviewed: 25 February 2024

    5.0
    Cheap and clean but don't think I will go back
    • Leisure trip
    • Solo traveller
    • Standard Queen Room Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Couldn't go through front door at all had to check out then walk to other end of hotel then through parking lot just to get back to front where ride was waiting

    No breakfast and mini fridge and microwave were missing just empty holes where they used to be

    Stayed in February 2024

  • Reviewed: 17 January 2024

    4.0
    It is okay
    • Couple
    • Standard Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Says they have a fridge and microwave in every room and they don’t. Toilet lid doesn’t fit the toilet tank.

    Location was good.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    No fridge, no microwave, no iron, no hair dryer. If you are over 5'5", you're not gonna be able to soak in the tub. Weak water pressure. Tub takes hours to drain. Multiple bulbs were burnt out. Sheets were clean, but stained.

    Helpful staff, no bedbugs, clean towels

    Stayed in January 2024

  • Reviewed: 21 August 2023

    3.0
    Will not use this facility again.
    • Leisure trip
    • Group
    • Two Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in was 3pm. Arrived at 4:10. Room was not ready. Was asked to wait 20 minutes for him to get it ready. Asked if I could be discounted for the inconvenience, as was told "he could just cancel the reservation." Rude. No coffee pot or coffee in room. Stood in water during shower as tub was extremely slow to drain. No blow dryer, no iron or ironing board.

    None served. They had coffee and pre-packaged muffins and honeybuns as well as some fruit in the lobby as I was checking out.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Two Queen Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    dirty , roaches, unprepared staff , broken doors

    quiet

    Stayed in July 2023

Showing 1 – 25

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