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  5. Reviews of SureStay Hotel by Best Western San Diego Pacific Beach

Reviews of SureStay Hotel by Best Western San Diego Pacific Beach 2 stars

4545 Mission Bay Dr , Pacific Beach, San Diego, 92109-4920, United States

#210 of 255 hotels in San Diego

Guests' Choice

Review score

Based on 889 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.8

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 26 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The price could of been lower

    Very clean

    Stayed in July 2025

  • Reviewed: 25 July 2025

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The AC worked, but the room was really humid.

    Gina (the manager) was pretty awesome. We had a bit of an issue with the 3rd party booking.com & she let us know that she could be contacted via her business card if we had any issues or help.

    Stayed in July 2025

  • Reviewed: 16 June 2025

    6.0
    Poor value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Loud noise from the A/C system, bad smell from the room, damaged door lock; and front desk staff’s attitude

    Location and free parking

    Stayed in June 2025

  • Reviewed: 19 May 2025

    8.0
    Will be staying there again.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights

    Swimming pool to cold for the month of May.

    Clean room and clean bathroom with bright new tub. Great location too.

    Stayed in May 2025

  • Reviewed: 3 May 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    good quality for the price

    Stayed in April 2025

  • Reviewed: 26 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The pastries were still frozen

    Need some variety. But overall good

    Stayed in March 2025

  • Reviewed: 14 April 2025

    7.0
    Good value
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The room above was way too loud !!

    Location

    Stayed in April 2025

  • Reviewed: 14 April 2025

    7.0
    Basic room, includes breakfast, ok price for what it is.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 10 nights
    • Submitted via mobile

    The hotel is near a busy road and next to a commercial car wash. This meant there was constant road noise, car wash sounds and activity through the night. Better soundproofing would have been good. A few homeless people around which might shock visitors from overseas, harmless but confronting.

    Breakfast was good and location is conveniently located within a 10 minute walk to Balboa Avenue Station. There's also an onsite laundry for guests. Friendly staff.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    7.0
    Pleasant, modern, and pet friendly, fun location, small rooms.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    My husband insisted I submit the review because he was so disappointed with breakfast. After he looked it over, he said even the coffee was a brown hot liquid, not coffee, and there wasn't even toast. So I didn't even go look. He said it was scrambled egg and pancakes, and I saw apples and oranges in the office when I checked in, so I'm thinking fruit too, but we skipped it.

    This seems like an old motel that has been renewed in a hip way. It looks good and is modern, but the rooms are very small. The desk person recommended two restaurants literally steps away, aSm sushi and a Thai. We chose Thai and it was very good. And we liked the location near the beach, but not close enough to see it or walk to it. We loved that it's pet friendly and the internet worked especially well.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    7.0
    Fine stay
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The images are a bit deceptive, the rooms have windows into the hallway so some get natural light and some don’t, but past that people can see in if your curtains aren’t drawn.

    Stayed in March 2025

  • Reviewed: 29 March 2025

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I like it it was clean

    Stayed in March 2025

  • Reviewed: 25 March 2025

    8.0
    Nice motel with walkable food options
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Fire alarm went off when the bathroom fan couldn't keep up with the steam. Couple of roaches in the bathroom, but the staff said they'd get someone in to check for the source once that was reported. Soundproofing toward the hallway wasn't great. Wouldn't be that big of a problem if the room wasn't directly in front of the only elevator.

    Pleasant professional staff, comfortable beds, blackout curtains, and good Internet service. Was able to reach the front desk with a question immediately in the early AM. Didn't hear any noise from other rooms.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    6.0
    Clean but nothing special
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    The staff while not rude, but were not very welcoming, the breakfast variety was somewhat bland. No hot sauce for the eggs, no butter for the waffles. The pool was cold. Not enough parking.

    The breakfast hours were good, open from 6:30-10 a.m, the location is easy to get to. Its quiet and the bed is comfy. The shower is easy to use, and the oranges and waffles at the breakfast are delicious.

    Stayed in March 2025

  • Reviewed: 15 March 2025

    8.0
    We would stay again.
    • Couple
    • Queen Room - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    The area not the greatest but for the price it was fine.

    Rooms very nice and clean and great location, close to everything.

    Stayed in March 2025

  • Reviewed: 12 March 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    staying in the first floor in the hidden corner was not too nice

    Stayed in March 2025

  • Reviewed: 11 March 2025

    8.0
    Good place to stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The sound of everything u can hear in the room.

    Neat and clean. Also the location is good.

    Stayed in February 2025

  • Reviewed: 7 March 2025

    8.0
    I will be back
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    breakfast could be just a little bit better

    Room was good and clean ,bad conforteble

    Stayed in March 2025

  • Reviewed: 3 March 2025

    6.0
    The best option for the price
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights

    I had some interactions with staff that weren't ideal; the man who checked me in was short with me when I asked a question about the property, and the second time I had to go get another key card made, the agent spent about 5 minutes making chitchat with the prior customers while I was waiting in line. The room itself was tiny, while the renovated bathroom was almost the same size as the bedroom. It would have been nice to have had an instruction card for the TV because it seemed to be stuck on one channel.

    There was a generous breakfast, I liked the cleanliness and the bed and pillows were comfortable. The location near Mission Bay Park and near my event were good, as well. I could walk to a good coffee shop nearby, and Pacific Beach was a few miles away. The local food delivery info was a nice touch.

    Stayed in February 2025

  • Reviewed: 25 February 2025

    7.0
    The rooms were comfortable and clean. Enjoyed the stay but the parkings are too small
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The parking spaces

    The neatness and rooms

    Stayed in February 2025

  • Reviewed: 11 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Pet Friendly
    • Stayed 1 night
    • Submitted via mobile

    The noise from the traffic. Busy street.

    Enjoyed the free breakfast and the toiletries the hotel offers.

    Stayed in February 2025

  • Reviewed: 5 February 2025

    8.0
    Decent stay.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Our room was right in front of the highway so we can hear traffic from outside at night.

    Price was good for the location and breakfast was decent with generous serving of eggs, sausages, bread, waffles, cereals and apples.

    Stayed in January 2025

  • Reviewed: 2 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Pet Friendly
    • Stayed 2 nights
    • Submitted via mobile

    Proceeded food

    It was more of a snack. I personally don’t eat processed food or liquid eggs so it was not for me.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    8.0
    Overall, I enjoyed my stay and felt it was good value for money.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    There was nothing wrong with the general cleanliness, but there were some strange black spots on a few towels, and the bedding had a rather peculiar smell. I should also mention that the neighborhood wasn't the quietest due to the constant traffic.

    I really liked the self-service waffle maker. I've never used one before. The maple syrup-topped result was really delicious. The guy at the reception was very helpful.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Pet-friendly
    • Stayed 1 night
    • Submitted via mobile

    The staff weren’t very friendly. The room is very small and no room between the bed and the window. The breakfast was very limited and the scrambled eggs were watery.

    The room felt clean.

    Stayed in January 2025

Showing 1 – 25

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