Reviews of The Ashley 2 stars

Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. However, we’d like to note that we did not receive any communication from you during your stay regarding these concerns. We would have been more than happy to address any issues—whether with cleanliness, maintenance, or room features—had we known at the time. As a small, family-owned business operating independently—not a large corporate or cookie-cutter hotel—we maintain this property along with two others, with a very small team that handles everything from guest services to landscaping and maintenance. While we strive to keep the property looking its best, there are times when tasks like lawn care may be briefly delayed while we focus on more pressing guest needs. We also acknowledge that we are an older property, and with that comes some dated features. We are actively working on updates and improvements, but as an independent business, these changes take time and careful budgeting. Our goal is to preserve the charm and character of the property while continuing to improve guest comfort. We appreciate your feedback and will use it to help guide our ongoing improvements.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations. However, we’d like to note that we did not receive any communication from you during your stay regarding the… Show more

Thank you for sharing your experience with us. We’re happy to hear that you found the bed clean and comfortable, and that the communal kitchen and fridge were helpful during your stay. We're also glad our phone support was able to assist with getting you settled in. That said, we’re truly sorry to hear about the issues you encountered—particularly with the floor and bathroom layout. Cleanliness is something we take very seriously, and our rooms are professionally maintained and AAA-inspected annually. Without knowing who you are or which room you stayed in, unfortunately, we had no way of addressing or resolving these concerns during your visit. We always encourage guests to reach out while on property so we can make things right as quickly as possible. Your feedback is appreciated, and we’ll keep it in mind as we continue to improve. We hope you’ll consider staying with us again.

Thank you for sharing your experience with us. We’re happy to hear that you found the bed clean and comfortable, and that the communal kitchen and fridge were helpful during your stay. We're also glad our phone support was able to assi… Show more

Thanks for sharing your feedback. We're sorry to hear that your stay didn’t meet your expectations. Just to clarify a few points — we’re upfront in all our listings that we’re an older roadside motel that’s actively being updated. We don’t advertise breakfast as an amenity, so we understand the confusion if that was expected, but it’s not something we claim to offer. We also want to mention that we didn’t hear from you at any point during your stay. We're always here to help and would’ve gladly addressed any concerns had we known about them. That said, we’re genuinely sorry you left feeling disappointed. We’re committed to improving and appreciate all feedback, even the tough kind.

Thanks for sharing your feedback. We're sorry to hear that your stay didn’t meet your expectations. Just to clarify a few points — we’re upfront in all our listings that we’re an older roadside motel that’s actively being updated. We d… Show more

I am so sorry you did like the accommodations. I would have been happy to have worked with you on finding an alternative if I had been notified. Our economy single fulls are small, we are very transparent in that in our descriptions, they are great for single travelers who need a place for the night. As for the communal kitchen. I am sorry you saw it while it was being used. Our staff cleans it every morning but it is up to the guests to clean up after themselves throughout the day when we are not there. I apologize for the guests who chose not to be respectful of the others. The Ashley is an older property that we are making renovations as we can on it and we completely understand it is not everyones cup of tea, however we are always available when something is not to someones liking to help try to make the accommodations better, whether that is a room move or a property move to one of our other locations. We want guests to have a great experience, we just need to know. -Shannon

I am so sorry you did like the accommodations. I would have been happy to have worked with you on finding an alternative if I had been notified. Our economy single fulls are small, we are very transparent in that in our descriptions, they… Show more

Thank you Alex for the review. I'll look into the messaging, I am not sure what is going on, some of those may be old and can be shut off. It looks like we were able to provide exactly what we strive for in everything else, clean, comfortable and affordable. As we slowly update our little roadside motel we still want to provide the best product and service possible so thank you for the kind words. We do hope you will visit any of the BNB-Buddy properties again.

Thank you Alex for the review. I'll look into the messaging, I am not sure what is going on, some of those may be old and can be shut off. It looks like we were able to provide exactly what we strive for in everything else, clean, com… Show more

Hi Kimberly, I wish you had brought the carpet to my attention as we could have had housekeeping come in and steam it while you were out. Or I would even have moved you to another location, If you had arrived right after I inspected then it may have still been wet from the carpet freshner we spray on it after its vacuumed. But I do take all feedback so because of yours I have ordered a brand new vacuum for the Ashley. We had already spoken about the fridge in the kitchen. As for amenities, I am not sure what you mean by no amenities? While the Ashley is an older property we do have daily housekeeping for those who request it and reply to the sent out messages, new in room coffee makers with artisanal roast coffee from Berres Brothers, 55 inch smart tvs with HULU premium package for live tv streaming and and in the bathroom, while yes, not remodeled yet does have upgraded Grey & Finch bath products. I am always happy to hear what else people would like in the rooms as we want to destigma what people think of when they think of small mom and pop roadside motels. -Shannon- Manager

Hi Kimberly, I wish you had brought the carpet to my attention as we could have had housekeeping come in and steam it while you were out. Or I would even have moved you to another location, If you had arrived right after I inspected then… Show more

Hi Wendy, Thank you for the feedback. We do not provide meals nor do we advertise that we do, as a small roadside moret I do not have a restaurant to be able to do that. We do provide the communal kitchen for those who do wish to cook their own instead of having to rely on takeout while on vacation. We do state however that the economy size single full rooms are small, and when booked direct through the hotel the price can be altered but hoteliers have no control over the price set by the OTA's. -Shannon- Manager

Hi Wendy, Thank you for the feedback. We do not provide meals nor do we advertise that we do, as a small roadside moret I do not have a restaurant to be able to do that. We do provide the communal kitchen for those who do wish to cook th… Show more

Thank you for the review. Our economy single full size rooms are designed for the single traveler who like yourself just need a place to rest and shower, a base camp for adventures! As for the price, hoteliers do not have control over pricing when booked through online sights.

Thank you for the review. Our economy single full size rooms are designed for the single traveler who like yourself just need a place to rest and shower, a base camp for adventures! As for the price, hoteliers do not have control over pri… Show more

Hi Philip, All guests have access to the communal kitchen on property that has everything for guests, icemaker, coffee maker and assortment of coffee and teas. If it ever runs out I am a quick phone call away to restock. We keep both a keurig and drip coffee maker, microwave, large range oven, air fryer in the kitchen for guests use and clean it daily so that guests can be comfortable, cook, have a great cup of coffee or tea during their stay. It is mentioned in the emails sent out to guests but I do apologize if it was overlooked. Next time you now know!

Hi Philip, All guests have access to the communal kitchen on property that has everything for guests, icemaker, coffee maker and assortment of coffee and teas. If it ever runs out I am a quick phone call away to restock. We keep both a k… Show more

We are sorry that you were displeased not only with the rainy weather that day but with your room. As we had agreed to, you were issued a full refund. Management did go into the room after and saw what you had found and had housekeeping reclean., We would have been happy to do that for you as well if you had chosen to stay. As for pricing, hoteliers have no say in what online travel sites charge for our rooms. The Ashley is an older property, quaint and cozy rooms and that is what we advertise, and yes, it is always full, but we do know that its not everyone's cup of tea which is why I am always willing to work with guests who are unsatisfied. -Shannon

We are sorry that you were displeased not only with the rainy weather that day but with your room. As we had agreed to, you were issued a full refund. Management did go into the room after and saw what you had found and had housekeeping r… Show more

Thank you Virginia. We have recently acquired the property and had to do some major repairs first, now we will start tackling others. I have seen the steps you are referring too and have let my facilities department aware. Thank you again!

Thank you Virginia. We have recently acquired the property and had to do some major repairs first, now we will start tackling others. I have seen the steps you are referring too and have let my facilities department aware. Thank you agai… Show more

We are sorry you did not enjoy your stay. We are updating the property as much as we can, as it is an older property. I would love any honest feedback you have if you would like to send it via email to us at saraplacid4@gmail.com. We take all the feedback seriously and use it in plans on what needs updating. The bathrooms are already being redone, albeit slowly, 1 room at a time, Not too much we can do room size wise due to the nature of the buildings so we are trying with what we have to work with.

We are sorry you did not enjoy your stay. We are updating the property as much as we can, as it is an older property. I would love any honest feedback you have if you would like to send it via email to us at saraplacid4@gmail.com. We tak… Show more

We are sorry you did not enjoy your stay. We are updating the property as much as we can, as it is an older property. I would love any honest feedback you have if you would like to send it via email to us at saraplacid4@gmail.com. We take all the feedback seriously and use it in plans on what needs updating.

We are sorry you did not enjoy your stay. We are updating the property as much as we can, as it is an older property. I would love any honest feedback you have if you would like to send it via email to us at saraplacid4@gmail.com. We tak… Show more