Reviews of Kinzie Hotel 4 stars
20 West Kinzie Street, River North, Chicago, IL 60654, United States
#57 of 183 hotels in Chicago
Guests' ChoiceReview score
Based on 737 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.5
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Facilities
8.6
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Staff
9.2
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Value for money
8.5
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Free WiFi
10.0
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Reviewed: 5 September 2025
Jennifer
United States12 reviews1 helpful vote8.0“Overall enjoyable”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 5 nights
- • Submitted via mobile
Noise from streets (cars, music, people) We stayed over a holiday weekend and it was really noisy until 3AM.
Location is fantastic, staff was very friendly and helpful. Enjoyed the breakfast and happy hour.
Stayed in September 2025
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Reviewed: 5 September 2025
Jewell
United States1 review8.0Very good- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 2 nights
- • Submitted via mobile
The bed was awful. That probably a "me" issue, but i woke up in pain every morning.
It was a mostly convenient location for what we came to Chicago for. Walking distance to so many amazing bars and restaurants.
Stayed in September 2025
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Reviewed: 4 September 2025
Melissa
United States22 reviews4 helpful votes10“Lovely stay at the Kinzie Hotel”- • Business trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
My room was clean and spacious with a lovely view of Chicago. The bed was comfortable. The bathroom was big. The location is very convenient. The price was reasonable and includes happy hour and breakfast. Staff was friendly.
Stayed in September 2025
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Reviewed: 1 September 2025
Raymond
United States1 review10“When I visit Chicago I would definitely stay here”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Loud night club music around the corner im glad I bought my sound machine to drown out the sound
Location was convenient The front desk was very friendly and were very helpful
Stayed in August 2025
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Reviewed: 31 August 2025
Nataša
Serbia13 reviews1 helpful vote10“Strongly recommended!”- • Leisure trip
- • Couple
- • Deluxe King City View Room
- • Stayed 2 nights
- • Submitted via mobile
Ultra comfortable bed and a great location
Stayed in August 2025
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Reviewed: 27 August 2025
Silvana
Malta70 reviews7 helpful votes9.0“Convenient hotel right in the centre of Chicago”- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
The lobby is small as is the breakfast area. Also breakfast is every day the same. Lack of fruit - just bananas and no boiled eggs as advertised. However it is fine to go by for a few days. Breakfast could be better for a 4 star hotel.
It was very central, 5 mins from Trump Hotel and River Walk. Very welcoming reception personnel. Two complementary drinks between 5:00 pm and 7:00 pm if you are at the hotel. The bed is very comfortable.
Stayed in August 2025
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Reviewed: 27 August 2025
Thompson
United Kingdom3 reviews9.0Superb- • Leisure trip
- • People with friends
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Location was great.
Stayed in July 2025
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Reviewed: 25 August 2025
Eunice
United States5 reviews10Exceptional- • Leisure trip
- • People with friends
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
clean and looks new
Stayed in August 2025
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Reviewed: 23 August 2025
Vanni
Italy17 reviews9.0“August 2025”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 4 nights
space and food variety
Stayed in August 2025
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Reviewed: 23 August 2025
Luca
Italy52 reviews2 helpful votes10“The perfect location for a Chicago visit.”- • Business trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Perfect location. Walking distance to all key locations. Close to CTA stations. Very comfortable rooms and good breakfast.
Stayed in August 2025
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Reviewed: 21 August 2025
Dauphinais
United States1 review8.0“Very good value”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
Noise from outside. Need soundproofing windows
Breakfast could use more fruit. Maybe sliced melon?
Stayed in August 2025
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Reviewed: 20 August 2025
Wolf
United States1 review10“Perfect stay.”- • Leisure trip
- • People with friends
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Good location to get to the red Lin for Cubs games. Room was larger. The two head shower was amazing. Bed and pillows were amazing. We had an alley facing room and it was so quiet.
Stayed in August 2025
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Reviewed: 19 August 2025
Tawna
United States1 review8.0“The location was great and the beds were very comfortable!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted via mobile
Shower curtain should be longer.
Great location. Staff was friendly and courteous
Stayed in August 2025
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Reviewed: 18 August 2025
Patricia
United States4 reviews1 helpful vote9.0“Wonderful and staff was very friendly”- • Leisure trip
- • Couple
- • Deluxe King City View Room
- • Stayed 2 nights
- • Submitted via mobile
Very clean, bed soft and hotel itself was very functional. Loved that they came to the room everyday to spot clean and straighten the sheets. Room was almost soundproof. We had a lovely time and would definitely stay again.
Stayed in August 2025
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Reviewed: 18 August 2025
Nichole
United States8 reviews10“Nice place to stay but don't expect anyone to explain your bill to you.”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Disability Access
- • Stayed 3 nights
- • Submitted via mobile
Had an issue with our bill that I questioned and couldn't get an explanation. I spoke to 3 employees and a manager. One employee actually agreed that we should not have been charged twice. I was basically told (by the manager) that the bill was correct and that I should just read the itemized receipt. It would have been nice if someone could have at least tried to explain all of the "extra charges" and "incidentals". Evidently, "If the incidentals don't get refunded, that is when I should be reaching out with questions", instead of being concerned about the duplicate charges on my credit card.
Really liked the location and the employees that greeted us when we arrived and left for outings were great! The man that checked us in was so kind and helpful!!
Stayed in August 2025
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Reviewed: 17 August 2025
Cheryl
United States3 reviews9.0“Everything was good until someone was blowing off mortors in the middle of the night.sounded like an explosion. Woke our”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 1 night
- • Submitted via mobile
My room wasn’t ready at 5:30pm with check in at 3:00. I ended up changing rooms and they took off the service fee. I ordered a room with city views and got one with opposite view.
It. Was clean
Stayed in August 2025
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Reviewed: 16 August 2025
Alan
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Reception team were wonderful and Jose in the little room in the evening
Stayed in August 2025
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Reviewed: 16 August 2025
Moya
United States2 reviews8.0“Great location and time for a first time trip to Chicago.”- • Leisure trip
- • People with friends
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Wish there were more breakfast options. Possibly more hot foods.
The staff were amazing. We came on the day when keys were unavailable upon checkin but staff remained friendly and had great customer service.
Stayed in July 2025
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Reviewed: 15 August 2025
Rachel
United Kingdom1 review9.0“Great stay, lovely reception & bar staff,. Overall a great experience for a really good price”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 3 nights
Great location - close to everything for example, River Walk & Millenium Mile. About 20 mins walk to Navy Pier & beach. Room was decent size and clean. Good facilities in room - coffee machine, all toiletries & hair dryer. Great breakfast - waffles, breakfast muffins, plenty of cereal, fruit, yoghurt & pastry options. Loved the complimentary drinks reception at 5pm each day.
Stayed in July 2025
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Reviewed: 12 August 2025
Seamus
United Kingdom4 reviews9.0“Great hotel, would visit again”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Breakfast room was busy on second day and had to wait for a seat to be able to sit as a family
Great location, close to the river, nice bright rooms
Stayed in August 2025
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Reviewed: 11 August 2025
Wiktoria
United States3 reviews10“I had a good time. Staff were nice and helpful, breakfast was good and localization was perfect for short visit in Chica”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds City View
- • Stayed 2 nights
- • Submitted via mobile
-
The property was clean and staff was very nice and helpful
Stayed in July 2025
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Reviewed: 11 August 2025
Eric
United States1 review10“Great location! Very convenient to everything in Chicago. Clean hotel, nice staff. We did enjoy breakfast and the happy”- • Business trip
- • Couple
- • Deluxe King City View Room
- • Stayed 4 nights
- • Submitted via mobile
There wasn’t anything I didn’t like
Location, cleanliness, breakfast and the happy hour
Stayed in August 2025
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Reviewed: 11 August 2025
Tatiana
United States2 reviews1 helpful vote10“Awesome sauce”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - Disability Access
- • Stayed 2 nights
- • Submitted via mobile
Only thing is the fridge didn’t get cold but it’s fine :D
I love them! I went for the Enhypen concert and the workers knew exactly who they were! STAN ENHYPEN <3
Stayed in August 2025
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Reviewed: 11 August 2025
Monica
United States5 reviews8.0“Stayed for one night while visiting family. Perfect for a one nighter in the city.”- • Leisure trip
- • Couple
- • Deluxe King City View Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom had a weird loud fan. Rooms could use a facelift.
Close proximity to river north and other tourist attractions.
Stayed in May 2025
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