Reviews of Aloft New York Chelsea 4 stars
132 West 28th Street, Chelsea, New York, NY 10001, United States
#171 of 429 hotels in New York
Guests' ChoiceReview score
Based on 351 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.2
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Facilities
8.5
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Staff
8.6
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Value for money
8.3
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Free WiFi
9.0
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Reviewed: 4 September 2025
Haowen
China2 reviews8.0“Location and the room size and cleanliness were well worth.”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
I did feel a bit uneasy that the elevator didn’t require a key card to operate. Also, the soundproofing could be better—I could hear the noise from garbage collection outside during the night.
The hotel has a fantastic location right in the heart of Chelsea, Manhattan, with lots of great restaurants within walking distance. The room was clean, comfortable, and well-kept, which made for a pleasant stay.
Stayed in August 2025
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Reviewed: 4 September 2025
Lori
United States28 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Tiny tiny room!! Oh, toilet backed up. Disgusting. We were offerred nothing for the gross inconvienece.
Front Staff nice. Good location...
Stayed in July 2025
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Reviewed: 3 September 2025
Nedosegljivi
Slovenia76 reviews7 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 3 nights
Breakfast included is a scam, bad food, bad service, 10 dollars per person, each item was 10 dollars
clean comfortable
Stayed in August 2025
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Reviewed: 30 August 2025
Craig
United Kingdom29 reviews3 helpful votes7.0“Completely fine place to stay”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Not much was all good really
Friendly staff, good location. Completely adequate even slightly nice place to stay. Would return for sure
Stayed in August 2025
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Reviewed: 28 August 2025
Sylwia
Switzerland25 reviews1 helpful vote9.0“Very good location, clean. Would book it again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
The room with two double beds was quite big. However the room with one bed was really tiny. Sometimes we had to wait quite long for the lift.
The location was very good. Nice staff.
Stayed in August 2025
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Reviewed: 25 August 2025
Sofia
Cyprus18 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Urban King Room with City View and Adapted Tub - Mobility and Hearing Accessible
- • Stayed 7 nights
- • Submitted via mobile
Floor was never cleaned
Location & staff were great and helpful
Stayed in August 2025
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Reviewed: 13 August 2025
Noriko
United States13 reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
I traveled with a dog but they were not as pet friendly as advertised. The room was not clean even though they charge for a pet fee for cleaning.
Location
Stayed in August 2025
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Reviewed: 12 August 2025
Leshaya
United States1 review7.0“Was a great weekend stay, the room was perfect for my husband & I.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
The elevators were slow
The location was great!
Stayed in August 2025
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Reviewed: 8 August 2025
Juan
Spain22 reviews1 helpful vote8.0“Good hotel with modern facilities, great location. Shame the experience I had during check out”- • Business trip
- • Family with young children
- • King Room
- • Stayed 7 nights
On check out the hotel refused to give me the invoice arguing that it had to be issued by Booking. I had to call Booking customer service and they contacted the hotel to get them to issue the invoice. The person at reception wasn't very helpful at that moment and didn't want to verify with her manager. The manager issued the invoice after the intervention from Booking.
Good location and friendly staff
Stayed in August 2025
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Reviewed: 4 August 2025
Scott
United States9 reviews7.0“Well located, modern boutique hotel.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and City View
- • Stayed 4 nights
- • Submitted via mobile
The “breakfast Included” offering was disappointing.
Central location made getting to and around Manhattan convenient.
Stayed in July 2025
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Reviewed: 3 August 2025
David
United States45 reviews5 helpful votes7.0“Decent NYC hotel for the price”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Late night (after midnight) noisy party going on on our floor and staff was unable to shut it down. Would have appreciated quicker action
Convenient and solid hotel with friendly staff. They were quick to repair a broken item in the room which was nice.
Stayed in August 2025
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Reviewed: 31 July 2025
Monika
Czech Republic18 reviews6 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • King Room
- • Stayed 6 nights
- • Submitted via mobile
My toilet broke, but they fixed it immediately after reporting, also they ask for a security deposit + preauthorisation and at the end they charge you the sum you are supposed to pay, in my cause they charged me around $800-900 extra and it took almost two weeks to get it back, security deposits are common in the us but they are usually $200-300 in other places and I always got my money back in 3days or so, so just be ready for this. Otherwise everything was fine.
It is was very clean, the staff was always helpfull, I had a broken toilet and they fixed it immediately after I reported it, the location is also good, close to the high line and madison sq garden stadium, super easy to reach from the airport, the hotel was on a street with many plant and flower shops
Stayed in July 2025
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Reviewed: 31 July 2025
Brianna
United States2 reviews8.0“Great location, clean hotel, friendly staff.”- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
A bit pricey and experienced miscommunication between booking.com and the hotel in terms of payment.
Location and cleanliness.
Stayed in July 2025
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Reviewed: 29 July 2025
Sarah
United Kingdom1 review9.0Superb- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 3 nights
- • Submitted via mobile
Modern but comfortable, 24hour desk staff, very comfortable beds, coffee machine in room, fast lifts
Stayed in July 2025
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Reviewed: 22 July 2025
Blagovest
Bulgaria25 reviews13 helpful votes8.0“Good for the price, great location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
The rooms are quite small
I likes the location. Rooms and the hotel are well maintained. The staff is friendly and ready to help.
Stayed in July 2025
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Reviewed: 20 July 2025
Klaudia
United Kingdom17 reviews9.0“Amazing location, amazing rooms & bed, couldn’t recommend it more”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing - other than yes they could use some sound proofing but otherwise no complaints at all.
Fabulous location, clean & comfortable room, the bed was 10/10 - wow!
Stayed in July 2025
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Reviewed: 19 July 2025
Layla
United States10 reviews8.0“Would stay here again!”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
No (decent) restaurant on premises
Excellent room & bathroom!
Stayed in July 2025
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Reviewed: 18 July 2025
Donna
United States2 reviews9.0“Stay was good at hotel. Was nice to have a coffee bar open early in the morning and also breakfast.”- • Leisure trip
- • Couple
- • Urban King Room with City View and Adapted Tub - Mobility and Hearing Accessible
- • Stayed 4 nights
I didn’t care for the furniture they used to sit on. Not that comfortable. After out and about all day. Would have like better furniture to sit in. Would of liked a bit more counter space in bathroom to set our items on.
Hotel was clean. People where kind.
Stayed in July 2025
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Reviewed: 10 July 2025
Daniel
Canada10 reviews8.0“Superior comfort for the price of the room.”- • Business trip
- • Solo traveller
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
I don’t like the area. Noisy and crowded. But the hotel worked well for my needs
Convenient to where I needed to be. Bed and sheets super comfortable. Nice service
Stayed in July 2025
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Reviewed: 4 July 2025
Andreas
Greece8 reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
The room needs a table for work and a chair.
Stayed in June 2025
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Reviewed: 3 July 2025
Patrick
Germany50 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • King Room with City View
- • Stayed 2 nights
- • Submitted via mobile
The room doors don't have the best noise damping, you will definitely be notified when your room neighbors are coming back from a party at 1am. But it could be worse. Also the choice of toilet paper brand should be reconsidered... if it were any softer, it would qualify as cotton candy. Nothing that diminishes your experience with the hotel itself, just a side note.
It's a nice and modern place with a prime location in the middle of Manhattan, very convenient for exploring the city. The rooms and facilities were clean, and if you're lucky, you get a room on a higher floor with lovely views over NYC. We enjoyed it very much and consider coming back here the next time we visit.
Stayed in July 2025
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Reviewed: 2 July 2025
Abura
United States1 review9.0“Great stay”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Clean
Close to the train station and affordable
Stayed in July 2025
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Reviewed: 1 July 2025
Horace
United States16 reviews2 helpful votes9.0“See above.”- • Business trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Cramped for two people; better for single travelers on business.
Convenience
Stayed in June 2025
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Reviewed: 27 June 2025
Zoltan
Slovakia31 reviews8 helpful votes9.0“good”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
new coffee pods and cups were not provided during our whole stay
very good location and good rooms
Stayed in June 2025
