Reviews of The Allegro Royal Sonesta Hotel Chicago Loop 4 stars

Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoyed our convenient location and found your room quiet and comfortable. It's also great to know that several members of our team left a positive impression. That said, we're truly sorry to hear about the shortcomings you experienced during your stay. We understand how frustrating it must have been to not receive the room type and amenities you originally booked, and we sincerely apologize for the lack of responsiveness and communication from management during your visit. Your concerns about the pet-friendly accommodations, weekend restaurant availability, and the amenity fee are especially important, and we’ll be reviewing each of these areas closely to ensure our services and messaging better align with guest expectations. Your feedback is incredibly valuable as we work to improve, and we hope you'll consider giving us another opportunity in the future to provide the experience you originally expected — and deserve.

Thank you for taking the time to share such detailed feedback. We’re glad to hear you enjoyed our convenient location and found your room quiet and comfortable. It's also great to know that several members of our team left a positive im… Show more

Thank you for your kind words about our cleanliness and staff – we're delighted to hear that! We appreciate your feedback regarding the restaurant and bar. While our on-site bar is cozy, we're always looking at ways to enhance the guest experience. We hope to welcome you again soon!

Thank you for your kind words about our cleanliness and staff – we're delighted to hear that! We appreciate your feedback regarding the restaurant and bar. While our on-site bar is cozy, we're always looking at ways to enhance the g… Show more

Thank you for your review! We're so glad you enjoyed our comfortable beds and central location. We understand your concerns about pricing and additional charges. While some services are optional and priced separately to offer flexibility, your feedback is valuable and will help us continue to improve the overall guest experience. We hope to have the opportunity to welcome you back in the future

Thank you for your review! We're so glad you enjoyed our comfortable beds and central location. We understand your concerns about pricing and additional charges. While some services are optional and priced separately to offer flexibilit… Show more

Thank you for your kind words! We're delighted to hear you had a great stay. We appreciate your feedback regarding breakfast and will certainly keep it in mind as we look for ways to enhance our guest experience. We hope to welcome you again soon!

Thank you for your kind words! We're delighted to hear you had a great stay. We appreciate your feedback regarding breakfast and will certainly keep it in mind as we look for ways to enhance our guest experience. We hope to welcome you … Show more

Thank you for taking the time to share your experience. We're glad you enjoyed our convenient location and friendly staff. We're sorry to hear the room size and bed comfort did not meet your expectations. Your feedback is important to us and will be shared with the team as we work to improve the guest experience. We hope to have the opportunity to welcome you again.

Thank you for taking the time to share your experience. We're glad you enjoyed our convenient location and friendly staff. We're sorry to hear the room size and bed comfort did not meet your expectations. Your feedback is important … Show more

Thank you for your thoughtful review! We’re so pleased to hear you enjoyed our convenient location, comfortable accommodations, and especially the service provided by our friendly team — we’ll be sure to pass along your kind words. We also appreciate your feedback regarding the absence of a restaurant and breakfast during your weekend stay. We understand how important these amenities can be and will certainly take your comments into consideration as we continue to improve the guest experience. We hope to have the opportunity to welcome you back on your next visit to Chicago!

Thank you for your thoughtful review! We’re so pleased to hear you enjoyed our convenient location, comfortable accommodations, and especially the service provided by our friendly team — we’ll be sure to pass along your kind words. We also… Show more

Thank you for your kind words! We're so glad you enjoyed our property, the neighborhood, and the convenience of being close to the L — it’s wonderful to hear you had a pleasant stay. We do apologize for the inconvenience caused by the restaurant being closed during the weekend. We understand how important dining options are, and your feedback has been shared with our team as we continue to evaluate guest needs and service offerings. We hope to welcome you back again soon — and hopefully with more dining options available during your next visit!

Thank you for your kind words! We're so glad you enjoyed our property, the neighborhood, and the convenience of being close to the L — it’s wonderful to hear you had a pleasant stay. We do apologize for the inconvenience caused by the … Show more

Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff very friendly — providing warm and welcoming service is something we take great pride in. We appreciate your comments regarding the dining room and breakfast facilities. We're sorry to hear that this aspect of your stay did not meet your expectations. Your feedback is valuable and helps us identify areas where we can improve the guest experience. Should you choose to stay with us again, please don't hesitate to reach out in advance — we'd be happy to recommend nearby dining options or clarify what amenities are available.

Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff very friendly — providing warm and welcoming service is something we take great pride in. We appreciate your comments regarding the … Show more