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Reviews of A Mountain Surprise

Pigeon Forge, 37876, United States

#520 of 594 hotels in Pigeon Forge

Guests' Choice

Review Score

Based on 13 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.3

  • Location

    7.6

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    8.0

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Showing 1 - 13

  • Reviewed: February 15, 2025

    8.0
    Pleasant
    • Couple
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    WiFi wouldn’t work and we couldn’t watch tv and signal was horrible

    Beautiful Layout

    Stayed in February 2025

  • Reviewed: October 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    The only downfall had nothing to do with the cabin, but we had no idea that there was a droppedenuf car show in the area and it was so congested and loud that we could barely enjoy ourselves. As for the cabin and facilities, top notch. We will most definitely stay again!

    The cabin is absolutely beautiful! Had everything we needed with a gorgeous view

    Stayed in October 2024

  • Reviewed: September 22, 2024

    8.0
    Would definitely stay again.
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    Hot tub was sorta dirty. We didn’t use it.

    Private. Quiet.

    Stayed in August 2024

  • Reviewed: July 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    The cabin was beautiful and quiet and clean.

    Stayed in July 2024

  • Reviewed: October 16, 2023

    8.0
    It was really just ok.
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    Very difficult to find this property. From a previous post that mentioned coming in when it was dark how much trouble they had, we made sure to come when it was daylight. We still had a hard time, due mostly to little to no signage. Recommend at the last two turns your cabins for you sign is much larger, the last turn there is no sign. You should also have places to put your luggage once unpacked. No place to put your luggage once unpacked, and the bedroom has no place to put them. Definitely should provide more than one roll of toilet paper. We did ok, but for what we paid to stay there, I don't believe keeping a couple of extra rolls of toilet paper under the bathroom sink is going to hurt your profits. While we did enjoy coming to the smoky mountains, we probably would not use cabins for you again.

    Stayed in October 2023

  • Reviewed: August 10, 2023

    7.0
    I would stay again
    • Business trip
    • Solo traveler
    • One-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    There was dog hair everywhere I had to clean up the floor was dirty curtains and widow shades were torn But all in all it was nothing we couldn't handle on my grandkids loved it

    Stayed in August 2023

  • Reviewed: May 12, 2025

    5.0
    pretty good
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights

    The roads were awful getting up the hill to the cabin.

    Stayed in May 2025

  • Reviewed: September 2, 2024

    6.0
    It was great to just get away!
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 2 nights
    • Submitted from a mobile device

    When we first got there the key code would not work then we had to call and it took over an hour and a half to get in to the property! The cabin wasn’t clean at all lots of spiderwebs, outside the screen door was taped at the bottom and it wasn’t cleaned with spiderwebs and the Artificial flowers was covered with dust and tons of spiderwebs you could tell it hadn’t never been moved or cleaned! The towels was so thin and rough for the price I feel like y’all could at least have better towels! Ceiling fan in the living room was covered with dust and spiderwebs. Y’all need a better cleaning Service!

    It was spacious and had lots of room for just two people! It was very close to pigeon Forge.

    Stayed in September 2024

  • Reviewed: August 11, 2023

    4.0
    Would not recommend
    • Business trip
    • Solo traveler
    • One-Bedroom Villa
    • Stayed 4 nights
    • Submitted from a mobile device

    While we were there a tree fell on my truck and they just seemed to be more worried about the damage to the cabin. Took over 4 hours for someone to come and clean up the tree. The tree also took out the satellite and internet which wasn’t that big of a deal to us but it would have been nice for them to offer to move us to another cabin or comp us some of our money back for the inconvenience. There was cobwebs in the shower along with a couple dead spiders. The grill on the porch was rusted out a non functional. Also like to add that not once did someone try to reach out about the tree incident or offer up their insurance information.

    Cabin was nice

    Stayed in August 2023

  • Reviewed: July 8, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 6 nights
    • Submitted from a mobile device

    The grill was non-operational. Screen door was broken off hinges.

    Location to pigeon forge

    Stayed in July 2023

  • Reviewed: June 29, 2023

    4.0
    The bed was comfortable which made things nice. But over all the cabin needs to be cleaned properly
    • Business trip
    • Solo traveler
    • One-Bedroom Villa
    • Stayed 3 nights

    The quilt that was on the bed had dog hair all over it along with dirt and something that look like snot all over it and the pillowcases!! I called right after getting in the cabin at 4pm and the lady told me she would send housekeeping out the replace it. We got back to the cabin at 10:30pm and no one had came and gave us another one. I looked in the closet for a new quilt and they all had dog hairs all over it!! When I called at 10:30pm I told the lady it was unacceptable that it was not taken care of and that we had just checked in that day. She said she was sorry, but housekeeping had went home for the day! I again told her it was disgusting and unacceptable that this was not taken care of! We had just checked in that day!! No excuses for that to be like that. She said housekeeping would come out in the morning. Then looking things over since I was extremely upset, there were Cobb webs on the ceiling fans and above the lamps in the bedroom. I wiped the kitchen table down as there was dried food on it. I also wiped down the countertop and the bathroom counter and swept. With this not being clean I had to make sure I was comfortable to put my stuff on there!! I was so disappointed in the cleanliness of the cabin. Not a good start to a 3 day stay!! The driveway was steep and since it had rained a lot really muddy. This could be fixed with proper drainage. Two steps going into the cabin had algae on it making them very slippery.

    The bed was comfortable!

    Stayed in June 2023

  • Reviewed: July 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Villa
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

Showing 1 - 13

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