“After a 12-hour flight from Europe, we arrived at the hotel, only to be told that our booking had been canceled by the hotel due to overbooking. Somehow, they were unable to contact us or Booking.com to inform us in advance. Despite this, the full amount for our stay was charged. It’s been almost two months that I’ve been trying to get a refund — emailing, calling, and even visiting the hotel in person — with no success. I checked Google reviews and realized I’m not the only one; they do this regularly, and it’s nearly impossible to get your money back.
I’m wondering if Booking.com is aware of this, because it seems like an ongoing scam that’s been operating for a while.”
We have more than 70 million property reviews, and they're all from real, verified guests.
How does it work?
1
It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
