Reviews of Holiday Express Hotel Kampala 3 stars
Plot 16/18 Luwum Street, 9923 Kampala, Uganda
#62 of 107 hotels in Kampala
Guests' ChoiceReview score
Based on 44 hotel reviews
7.5Score breakdown
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Cleanliness
8.2
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Comfort
8.0
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Location
7.4
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Facilities
7.4
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Staff
8.6
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Value for money
7.5
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Free WiFi
7.7
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Showing 1 – 25
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Reviewed: 30 January 2025
Jeannie
Uganda1 review7.0“Overall was fair”- • Business trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
The beds were fairly comfortable but the bed cover was horrible. You got a very heavy hot bed cover with no sheet so you either suffocated under this heavy cover or you got too cold without one because there was no other choice. It was the noisiest place I have ever stayed because there was very loud music and yelling on a microphone around you all night long, mixed with traffic noise so you hardly got any sleep at all.
The rooms were clean and staff was pleasant
Stayed in January 2025
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Reviewed: 13 November 2024
Pieterlandmeter
Netherlands102 reviews3 helpful votes7.0Good- • Family with young children
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
Not what can be expected from a Holiday Express Hotel. No water cooker , no safe, shower very out of date. Insects in the room
Location was ok. Reception was friendly. Breakfast Ok.
Stayed in November 2024
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Reviewed: 18 August 2024
Ahmed
Uganda1 review8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 2 nights
- • Submitted via mobile
The room service delays a lot
The room
Stayed in August 2024
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Reviewed: 21 July 2024
Yosinga
Uganda1 review8.0“We enjoyed our stay very much.”- • Leisure trip
- • Couple
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
Their was small leakage in the bathroom.
The staff are very kind and the free continental breakfast was amazing!
Stayed in July 2024
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Reviewed: 16 June 2024
Winifred
Uganda4 reviews8.0“I love their location and their pricing is fairly good given their location.”- • Solo traveller
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything. I have been here several times for the last 20 years
Stayed in June 2024
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Reviewed: 5 June 2024
Dan
Ethiopia1 review7.0“Its ok but you should have to think to improve your services.”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted via mobile
I didn't expect a hotel without having a shower shoes and interrupted internet connection.
The breakfast served is very limited and it doesn't accompanied all type of customers from different places.
Stayed in June 2024
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Reviewed: 26 May 2024
Eunice
Kenya1 review7.0“Incredible”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
N/A
The rooms were clean and the beds were comfortable too
Stayed in May 2024
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Reviewed: 19 May 2024
Boaz
Germany4 reviews9.0“It’s was actually a very good property and I enjoyed my stay!”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The Ramp to the Lift wasn’t accessible especially for the wheelchair users! There were many steps even in places where it’s not necessary!
The Location! And they have a lift which eases the movements up and down!
Stayed in April 2024
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Reviewed: 15 May 2024
Chimwaga
Kenya1 review7.0“A comfortable 5 night stay”- • Business trip
- • Solo traveller
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 5 nights
Noise from the market.
The location is good for working/ business people.
Stayed in May 2024
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Reviewed: 14 May 2024
Natalie
United Kingdom5 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 6 nights
- • Submitted via mobile
Only wanted a kettle in the room to make a hot drink.
It was comfortable hotel and clean. What would make it nice would be tea or coffee in the room. A kettle would have been handy.
Stayed in May 2024
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Reviewed: 30 April 2024
Chris
Australia115 reviews20 helpful votes8.0“Nice place to stay in Kampala.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
You enter through the basement but the lift only starts at the ground floor and the button was not working but they fixed it while I was there.
Staff were very responsive, the room was spotless and it was professionally cleaned every day. Very good hot breakfast with fruit and juice, eggs cooked as you like them. There is an excellent restaurant called CJ's within a 100m. They also have a taxi driver called Fred who is a careful driver and does not overcharge.
Stayed in April 2024
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Reviewed: 10 April 2024
Patrick
Uganda3 reviews1 helpful vote7.0“Great”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
Non
Cleanliness
Stayed in April 2024
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Reviewed: 22 February 2024
Wellington
United Kingdom8 reviews8.0“hey, my stay was good and felt very safe,the security guys downstairs are always polite and great”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
the noise from outside, not hotel fault and better when you close the windows,or destract yourself, eg noise cancelling headphones or TV or come back late ready to crash out.
breakfast could be better but okay.the location is great ,the place is very clean and secure and can be deceiving from the outside how pleasantly quiet and orderly when inside.
Stayed in February 2024
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Reviewed: 14 December 2023
Fernandez
Brazil1 review9.0“Excellent”- • Business trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing much
The break exceeded my expectation ,the price of rooms was so attractive Staff were so helpful Close to Uganda's biggest fruit market I will surely visit again
Stayed in December 2023
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Reviewed: 29 June 2025
Winifred
Uganda4 reviews10Exceptional- • Solo traveller
- • Classic Triple Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
HEH has become like a home away from home for me. It's homely
Stayed in June 2025
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Reviewed: 30 September 2024
Rawat
India7 reviews10“Must Come and Enjoy the Stay in Holiday Express Hotel in Kampla”- • Business trip
- • Family with young children
- • Classic Triple Room
- • Stayed 5 nights
- • Submitted via mobile
All Good..
Really Good Staff , Good Room Cleaning , Good food and Everything..
Stayed in September 2024
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Reviewed: 24 June 2024
Yogesh
Uganda12 reviews4.0Disappointing- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Reception denied any confirmation from booking.com to them although I shown email about booking confirmation by booking.com to me.
Stayed in June 2024
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Reviewed: 11 June 2024
Nabil
Kenya17 reviews1 helpful vote5.0Passable- • Business trip
- • Family with young children
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
Center of town
Stayed in June 2024
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Reviewed: 10 June 2024
Billy
United Kingdom7 reviews3 helpful votes10“Kampala Hotel with a smile”- • Leisure trip
- • Couple
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 3 nights
- • Submitted via mobile
No lift from the entrance level to reception. This would only cause problems for wheelchair users or the severely infirm. But we have little doubt the helpful staff would readily find a way to get around this.
Very central in Kampala but wonderfully quiet as our room faced away from the street. Very hospitable staff. Restaurant willing to serve breakfast long after usual breakfast time. Ditto with evening meal. Our non-resident visitors treated with exceptional courtesy. This is not a five star place but the kind attention of the staff more than make up for this. Theirs is a five-star-plus service. Shopping with every conceivable item and service to be got in this great city available right on the doorstep. Even a resident shoe-shine stand in the lobby.
Stayed in June 2024
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Reviewed: 4 June 2024
Jorge
Costa Rica3 reviews5.0Passable- • Business trip
- • Solo traveller
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 2 nights
Saw some rats running around, facilities need urgent maintenance, rundown.
Stayed in May 2024
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Reviewed: 9 May 2024
Muhammad
United Arab Emirates1 review1 helpful vote5.0“Over priced, mediocre”- • Leisure trip
- • Couple
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 3 nights
- • Submitted via mobile
Was over priced for what you get, but seems to be common in Uganda. Receptions were not outwardly polite or welcoming and same with kitchen staff. Breakfast was ordinary and mattress had a hard bump which was uncomfortable. Overall I think for a cheaper price it would be worth it and ill assume the mattress’s arent all the same
The property was very clean, cleaner and guards were very respectful and polite. Wifi and power doesn’t cut out
Stayed in May 2024
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Reviewed: 13 April 2024
Amos
Qatar2 reviews3.0“Only location was good for me”- • Couple
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
Nobody informed me about extended stay until I asked, and once I asked they add more money so it was not good experience for me that place
only breakfast was good
Stayed in April 2024
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Reviewed: 25 March 2024
George
United Kingdom5 reviews5.0“Cheap hotel but should be a 2 star not three.”- • Business trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 10 nights
The internet was almost unusable. The only chair in the room felt like you were perched on a wooden frame only - padding totally shot. The rooms have no kettles (which I consider the minimum for a three star) and no fridge (which is very common in other hot countries - even in 2/3 star). The television only seemed to be a few local free to air channels. The street it is in was difficult for my Uber driver to find and the area (Nakaseru market) is extremely busy.
Friendly hotel with friendly staff. Decent prices. Good restaurant prices.
Stayed in March 2024
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Reviewed: 9 July 2025
Jerome
United States39 reviews7 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room (2 Adults + 1 Child)
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
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Reviewed: 5 January 2025
Amran
Tanzania68 reviews8.0Very good- • Business trip
- • Family with young children
- • Classic Triple Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2025
Showing 1 – 25
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