Reviews of Leopolis Hotel 5 stars
Teatralna Str.16, Lviv, 79008, Ukraine
Loading
Guests also reviewed these properties:
Valladolid, Spain
Florence, Italy
Sant Carles de Peralta, Spain
Rome, Italy
Eureka, United States
Warsaw, Poland
Manila, Philippines
Chamonix-Mont-Blanc, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation, stuff
It’s not a 5 star hotel, doesn’t worth money
Dear Kateryna, Thank you for your feedback. We’re truly sorry to hear that your stay did not meet expectations. All of our rooms were recently fully renovated and any original elements that remain were thoughtfully preserved as part of our sustainability approach, not due to neglect. Unfortunately it is impossible to do a refurbishment more often, but we believe, that those tiny marks on the surfaces should not affect overall experience. As for the minibars - they are always stocked with a selection of snacks, soft drinks, and beer, and we are currently expanding the offer to include wine. Additionally, our 24/7 room service is available to all guests at any time, which we believe adds further value to the overall experience. Our team is always happy to assist during the stay, and we encourage our guests to share any concerns on the spot so that we can address them promptly. Unfortunately, we were not given this opportunity in your case. We sincerely wish you all the best in your future travels. With kind regards, Nathalia Efimenko Head of Customer Experience
Dear Kateryna, Thank you for your feedback. We’re truly sorry to hear that your stay did not meet expectations. All of our rooms were recently fully renovated and any original elements that remain were thoughtfully preserved as part of our… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReally, I could not ask for anything more. A very decent nights sleep, good breakfast, friendly staff.
Dear Deterding, Thank you for your kind words! We’re delighted to hear that you enjoyed a restful night, a tasty breakfast, and the hospitality of our team. It means a lot to us that everything came together to make your stay so pleasant. Looking forward to welcoming you back again soon! With warm regards, Nathalia Efimenko Head of Customer Experience
Dear Deterding, Thank you for your kind words! We’re delighted to hear that you enjoyed a restful night, a tasty breakfast, and the hospitality of our team. It means a lot to us that everything came together to make your stay so pleasant. … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewEverything. What I can say - hotel is beautiful, localization too but the most important value there is staff. I have some issues with “transportation” and need change date of my check in - stuff not only help me with this but send me car to pick me up from train station, and offer me ride on to train station when any car service wasn’t available to drop me off on another train. This people are angels and they create magic in that places.
Dear Jadwiga, Thank you so much for your heartfelt and thoughtful review. We are truly delighted to hear that you enjoyed your stay with us and that our location and hotel facilities met your expectations. What warms our hearts the most is your kind recognition of our team. We understand that travel plans do not always go smoothly, and we’re happy we could support you. We look forward to welcoming you back at any time. Nathalia Efimenko, Head of Customer Experience
Dear Jadwiga, Thank you so much for your heartfelt and thoughtful review. We are truly delighted to hear that you enjoyed your stay with us and that our location and hotel facilities met your expectations. What warms our hearts the most i… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewClean, extremely helpful staff who speak very good English, amazing breakfast. Have shelter in case of shelling located in wine basement what I think it’s kind of plus :)
Dear Jadwiga, Thank you for such a warm and thoughtful review! We're truly glad you felt well looked after during your stay — from the spotless rooms to the breakfast and the team’s support. And yes, our shelter in cellar is an unusual detail we’re proud of — safety with a bit of character! We’ll be happy to welcome you back anytime you’re in Lviv. With warm regards, Nathalia Efimenko Head of Customer Experience
Dear Jadwiga, Thank you for such a warm and thoughtful review! We're truly glad you felt well looked after during your stay — from the spotless rooms to the breakfast and the team’s support. And yes, our shelter in cellar is an unusual… Show more
Reviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewPerfect location, great care and individual approach amidst challenging circumstances in the country. Appreciate the car service to the border crossing.
Comfortable room, attentive staff, very comfortable car service to the border, great coffee, very central and with a car parking possibility.
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThis is my second time staying at the Leopolis Hotel, which I love. The hotel is beautifully designed, the rooms and beds are very comfortable, the staff super welcoming and attentive, and the location itself perfectly situated for exploring Lviv. They also have a very good restaurant, which serves both traditional Ukrainian and contemporary fare. A highlight is their spa, which you can book for yourself or friends (so you have private access to the sauna, jacuzzi and showers) for approx $30 USD per person (for 2 hours) AND really great masseuses. My mother and I had a massage with Oksana and Valentina who were AMAZING. The last time I stayed at the hotel, in 2023, I also had a great massage. Highly suggest after a long day. If you are visiting during the full-scale invasion, the hotel is very good about making timely announcements whenever there was an air alarm, which alerts guests to go down into the shelter. The shelter itself used to house a cigar lounge, so it’s filled with comfy sofas, wifi’s, etc, so you can work or sleep till the air alarm ends.
Dear Alexandra, Thank you so much for your thoughtful and detailed review! It means a lot to us that you chose Leopolis Hotel again, and we’re truly grateful for your kind words. We're delighted to hear that everything—from the comfort of your room to your dining experiences and time at the spa—made your stay special. Our masseuses will be especially happy to know they helped make your visit even more relaxing! We're also glad that you and your mother felt safe and cared for during your time here. Guest safety and comfort are always our top priorities, especially in such times. We look forward to welcoming you back again and hope your next visit will be just as memorable. With warm regards, Nathalia Efimenko Head of Customer Experience
Dear Alexandra, Thank you so much for your thoughtful and detailed review! It means a lot to us that you chose Leopolis Hotel again, and we’re truly grateful for your kind words. We're delighted to hear that everything—from the comfort… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewEverything - a wonderful hotel!
Nothing - It’s one of my favorite hotels!
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewPerfect location. Spacious, comfortable rooms. Good buffet breakfast. Friendly, knowledgeable staff. Good parking provision.
Dear Roger Baker, Thank you for taking the time to share such a thoughtful review! We're truly delighted that you enjoyed your stay — from the comfort of your room to the breakfast and the ease of parking. It’s especially rewarding to know that our team helped make your experience memorable. We hope to have the pleasure of welcoming you back to the heart of Lviv very soon. With warm regards, Nathalia Efimenko Head of Customer Experience
Dear Roger Baker, Thank you for taking the time to share such a thoughtful review! We're truly delighted that you enjoyed your stay — from the comfort of your room to the breakfast and the ease of parking. It’s especially rewarding to … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified review