Spacious and bright room. Great to have a mini spa in the room. Extremely nice staff, great service. Pool, sauna and gym very good too. Nice restaurants around offering typical food.

Stayed in August 2025

Amazing hotel, but we got food poisoning from the in room dining.

Stayed in August 2025

It is a luxury hotel therefore the price is higher but totally worth in my opinion.

We loved everything in that hotel : great breakfast, super clean rooms with lake view and private spa, very nice public spa and super location (close to the cable car, small town, lake, bus in front…). Finally the staff is very competent and helpful (speaks pretty good English). Sun Moon lake is a must go destination!

Stayed in August 2025

Our stay was excellent. We don't have any complaints!

The location is clean, modern, upscale, and the amenities are excellent. The staff is attentive but not overwhelming.

Stayed in July 2025

Nothing comes to mind. Our party of ten thoroughly enjoyed our experience at Wyndham Sun Moon Lake!

Upscale, modern, clean, spacious, and great location.

Stayed in July 2025

Restaurants in the hotel open too late and close too early

Great location and love their facilities

Stayed in April 2025

Absolutely fantastic. Great service from staff, lovely modern comfortable rooms. I will stay here again for sure

Stayed in May 2025

Excellent location. Great rooms. Loved the private hotspring bath in our room. Would recommend and go back

Stayed in April 2025

Staff, rooms, dinner, price and location could not be better.

Stayed in March 2025

The hotel is well located next to Itao Shao old street and has quick access to the pier. Hotel room is big and spacious, and it comes with a private onsen tub where you can soak and relax. When the weather is cold and you enter the hotel, it feels so warm and toasty!

Stayed in March 2025

Location was great, very near the bus stop that connects to the whole of Sun Moon Lake. Just down the street was the market street with plenty of great food options. The hotel itself was very comfortable. Our room came with access to the Rooftop lounge (great view!), which has different food options for early afternoon and the evening. Rita, a very friendly staff, looked after us very well. Our room had a hot tub that you could fill with hot spring water. We loved to soak in it the privacy of our room. We also enjoyed the swimming pool, and the games lounge.

Stayed in March 2025

You cannot connect your phone to the TV despite it mentioned

The property is cleaned and organized properly, the hot spring is a good advantage

Stayed in March 2025

Besides the pricey breakfast, everything else was perfect.

A new, modern, very well equipped hotel at the heart of Sun Moon Lake's local eat streets. The boat piers, the cable cars to aboriginal theme park, and bike/walking trails are just down the end of the street. Onsite, the Shao Restaurant offers exquisite Chinese cuisine with a touch of fine dining at reasonable prices. We loved our dinners there. The hotel check-in staff, concierge service, and the complimentary bus transfer (>1hr drive) to Taichung HSR are top class.

Stayed in January 2025

None.

The hot tub and the public bath. Both are very clean and comfortable.

Stayed in January 2025

None

Very well located to the old street and cable car station. The in room tub was excellent and the Chinese restaurant serves one of the best drunken chicken.

Stayed in January 2025

Breakfast is very expensive. And there aren’t any breakfast restaurants around the hotel. There was no option to included breakfast on booking.com . If you made the booking without breakfast. You may end up eating the breakfast at 7-11

We stayed 2 night with the families. It’s a new hotel . The facility is good. We enjoyed our time at the heated swimming pool. The staff are excellent , offering very good services , particularly in the executive lounge. It truly made our stay memorable.

Stayed in January 2025

We had the executive family room, we used the lounge a little for a few drinks,2 2x 9yo boy and girl. The facilities exceeded our expectations, clean, spacious and everything you need. Definitely stay again for the right price.

Stayed in January 2025

Nil

I look everything about this hotel ! I regretted that we only stayed for 1 night 😢. Should have stayed for more nights !! Starting from the free shuttle bus from Taichung HSR Station , the friendly and approachable staff ,the huge, modern and clean room overlooking the lake , the room onsen and the hotel onsen and sauna, the restaurant ( Shao Chinese restaurant - the hotel is so kind to provide my daughter the complimentary ‘longevity peach ‘ for desert for her birthday ) and the location which is literally only 2 mins walk to the Ita Shao shopping street where you can grab all sorts of food and things . We love this hotel so much that we are already booking another trip next year to stay for a few nights !

Stayed in January 2025

Would not recommend the hotel restaurant. Very limited choice, service has to be improved.

Nice and spacious rooms. Excellent breakfast. Stunning view from the roof terrace.

Stayed in November 2024

nothing

I am regretted that I just booked for a night. i could stay for more days! like literally just stay in and use the facility. the spa facility - free onsen and sauna or even onsen in room are just perfect, the facility and equipment are all new! also location is just perfect and it situated right the ita tsao street. you can grab all the foods and shopping there in just 2 mins walk.

Stayed in November 2024

I wish there were halal food options available for breakfast and dining.

The hotel had a fantastic location near Sun Moon Lake with beautiful views. The modern rooms were well-designed, and the bed was incredibly comfortable. The staff was friendly, and the amenities were great for a relaxing stay.

Stayed in November 2024

Bad lighting in the room

Excellent attitude front desk staff Good location

Stayed in November 2024

NIL!

Really clean, modern and well stocked with excellent in-room amenities. The service personnel at reception and lounge were exceptional. Location-wise, it is right at the doorstep of the main food street in ita shao. There is also complimentary entry to a big and clean indoor playground just around the corner.

Stayed in November 2024

Breakfast is expensive, should have more meat variation.

Rooms are exceptional and great view. Great location which is really close to Ita Thao market and pier. Staffs are attentive and friendly. Very happy to stay here.

Stayed in November 2024