Staff can be more friendly and welcoming . Very few smiles

Greta hotel . Well maintained and clean. Big spacious rooms

Stayed in July 2025

-

Nice big hotel, good breakfast and nice rooms

Stayed in April 2025

Bkfast was not so exciting

Attentive service

Stayed in April 2025

Everything so perfect. Only rooftop bar was missing for complete completion.

Stayed in May 2025

large room

Stayed in April 2025

Nothing at all.

The service of the hotel staff was superb! My wife misplaced one of her ear piece in the room. The housekeeping staff apparently found it and placed it on a visible area where my wife saw it the moment we returned after a day of outing. She was so relieved!

Stayed in April 2025

I can’t think of anything.

Great location for our needs. We were able to get to many areas with ease. The staff were attentive and friendly and the room was spacious and comfortable.

Stayed in April 2025

Crazy expensive bar and food prices. In USD about $30 for a room service pot of coffee, $50 pp for buffet and $100 pp for the Chinese restaurant. Hence to say we ate out at local places. Bar prices were about 50% higher than a nice bar in the US with a minimum tab of $20 pp.

Exceptional service, very clean, good location with nearby shopping, food and transit station, very nice spa and gym room. Nice park a block away. Close Starbucks. Many spa’s in area for massage.

Stayed in April 2025

Okura has a great location, 1:1:15... its 1 mile, 1 block or 15 minutes by car to attractions, subway, amazing restaurants, boutiques and shopping, 24 hr laundry. You must wander the side streets in the area to find unique local spots. MRT/subway easy to navigate. Bring comfy walking shoes ! Bring bathing suit for rooftop pool.

Stayed in April 2025

Price -

Location, spacious rooms and the free pineapple cakes. We ended up buying fr The Nine which were so neatly packaged and so good.

Stayed in April 2025

No slippers allowed at breakfast!!!

Excellent service - free room upgrade very much appreciated

Stayed in April 2025

Was very surprised that a 5-satar hotel would charged me for a broken glass cup in the bathroom, which could've had a crack already.

Friendly staff, overall cleanliness in the lobby area and our room, standard amenities in room, convenient location to shops, restaurants, and train station

Stayed in March 2025

I love the Okura. Everything is just so professional and always delivers to expectations. The facilities including gym and pool is great, and the staff always helpful.

Stayed in February 2025

Friendly and helpful staff. The room is bigger, and with elegant furnishings. Every detail is fit for a comfortable staying.

Stayed in March 2025

Check in time is late for one hour!

Very comfortable

Stayed in December 2024

The bath and sauna facilities on the 20th floor

The hotel was conveniently situated in Zhongshan, surrounded by a vibrant array of restaurants and bustling shopping centers, making it an ideal location for exploring the area. It took us just a quick five-minute walk to reach the nearest MRT station, allowing for easy access to the rest of the city. We purchased Easy Cards, which made biking around town a breeze as we discovered various neighborhoods and attractions at our own pace. The room we stayed in was impressively spacious and impeccably clean, creating a welcoming atmosphere after our daily adventures. We particularly appreciated the generous size of the bed, with its plush, comfortable pillows that ensured a restful night's sleep. The decorations added a charming touch, enhancing the overall aesthetic of the room. One of the standout features of the hotel was the luxurious sauna experience on the 20th floor. This serene space offered breathtaking views of the city skyline, creating a perfect backdrop as we unwound. The saunas included both steam and dry options, complemented by invigorating hot and cold baths. After our challenging hikes in Alishan, this was the ultimate indulgence—what more could one ask for than these wonderful facilities to soothe the body and mind?

Stayed in January 2025

our room was spacious and clean. furnishings were elegant, love the quilted wallpaper and the pale gold accents, the room felt bright and luxurious. Bed was comfortable and everything worked beautifully.

Stayed in December 2024

None

High cost-effectiveness! Good size and grace interior design.

Stayed in December 2024

None

good location and good staff

Stayed in December 2024

The deco might be a bit outdated - but I guess that is a matter of taste.

Fantastic staff, great welcome culture; service. Big room, nice spa facilities. Location of the hotel, near shops, metro and restaurants.

Stayed in November 2024

Location is great, convenient.

Stayed in November 2024

The aesthetics and the need to renovate

Size of bedroom, location

Stayed in November 2024

None

Friendliness of the staffs

Stayed in October 2024

Wish we could had connecting rooms or rooms on the same floor

-Great Location -Excellent breakfast -Friendly and nice staffs -

Stayed in October 2024