Nothing

Excellent location, comfortable and clean accommodation. The best part was the hot spring bath available in the room. Good breakfast spread. Definitely return next time. Very polite and helpful staff

Stayed in August 2025

Bed was a bit hard

Breakfast was the best yet on our trip

Stayed in August 2025

Unfortunately both of our rooms had electrical issues related to the lights. One of the room was able to fix the light issues by removing the master card to reset. Another room - our bathroom light doesn’t turn off so we had to sleep through the night with the bathroom light on and because the door is semi-transparent it bothered us a little bit. Since we were extremely tired we were able to fall asleep anyway. It was too late to change room when we found out as our son was already in bed and we had settled in. Suggest: please check your lights .

Awesome location within walking distance to key tourist area in Beitou: MRT, thermal valley, museum, library, culture center! Great public hot spring spa! Very enjoyable! Breakfast has a good selection!

Stayed in July 2025

Comfortable hotel and great location. Enjoyed breakfast

Stayed in July 2025

There was a really bad toilet smell near the lift lobby on our 7th floor which was not coming from the hot springs.

Good Location to food n transportation. Friendly service staff

Stayed in June 2025

The property is a bit worn, I.e bathroom fixtures, walls needed fresh paint.

The breakfast was extensive

Stayed in April 2025

Some facilities were dated and can't flush toilet paper

Really great location, massive rooms, baths with private hot springs and huge buffet breakfast.

Stayed in March 2025

Nothing in particular

Hot springs in the room was nice

Stayed in March 2025

-

Onsen

Stayed in February 2025

Private hot spring

Stayed in February 2025

Not really

Good location, room clean and good breakfast

Stayed in February 2025

Great location within walking distance of the MRT station and attractions, with plenty of amenities around. It was also wonderful having our own private hot spring in the room.

Stayed in December 2024

There was a raised kerb outside the hotel. Would be nice if there is a wide ramp for easy access to the hotel.

Location provides easy access to transport links and places of interest. Easy walks around the hotel.

Stayed in December 2024

Based on price, it is in an acceptable condition. We did experience following issues: 1) Power (Electricity) cut off in one of (2) rooms (same issues as mention in one of other guest review), the technician came very quickly and show us how to reset, no further issue after that. 2) At (after mid) night, the sewer (drainage) system will make some sound and backflow (bubbling). Common issues if you live in old apartment before 3) (Common issues in hot spring places) Walls & ceiling with some spotty paint peeling, leakage (stain) sign, marks (mould) between few grouts between wall tiles in wet area. If you are expecting a spotless place, then you should conder other 5 stars and pay more for accommodation.

Location

Stayed in January 2025

Breakfast selection was alright, can be better. Some dishes are different on consecutive days. Would be better if there's water dispenser.

Few minutes walk away from the New Beitou metro station, very convenient to get to places via metro and buses. Room size was ok, but felt like the space was not very well utilised such that there's enough space to open luggages. Toilet/room does not havs enough space to hang towels as well. Room comes with private onsen which is great and relaxing.

Stayed in December 2024

Lifts are tiny (can only fit 6pax shoulder to shoulder) and the hotel internal fittings may need a refurbishment.

Location is superb! Directly opposite the hot spring park, eateries and 5mins walk from the Newbeitou MRT. Hot spring water in the room is fantastic! Staff are efficient.

Stayed in December 2024

The toilets could be cleaner. There were stains on the toilet seat and cover when I first checked in, but it could be wiped off with a wet tissue. It's a small issue, but something to improve on for the future.

The private hot spring in the room was great, and so was the staff service during check-in and out. The attention shown by the staff during the breakfast buffet was equally great. Overall, it was an awesome stay at the Hot Spring Resort, and if I ever come by again to Beitou, I will be visiting again.

Stayed in November 2024

Cannot throw toilet paper in the toilet bowl

Hot spring

Stayed in December 2024

There is no self service laundry within the hotel and no public ones nearby as well.

The personal hotspring tub in the room was an added bonus, so that we do not need to go to the public bath. It is near new beitou MRT station (5mins walk, luggage/wheel chair friendly path). Room size is big, clean and well kept. Bed was a king size bed.

Stayed in November 2024

The environment is quiet and it is clean. The staff and crews are very friendly.

Stayed in October 2024

the water draining sound from toilet

good facilities and breakfast

Stayed in November 2024

For the public onsen, the shower area is closed ti the onsen.

Like the private onsen and the bed is comfy. Breakfast was ok with congee, veggies, sausage and egg and brasied chicken with black garlic.

Stayed in November 2024

Parts of the room showed wear. Electric out did not work, bath light switch was broken, one ceiling light flickered.

The hot spring baths, especially for women were great. Location could not have been better. Good breakfast.

Stayed in October 2024

Overall we felt the noise isolation was not the best as we could hear street noise even being on the 10th floor, also from the hotel itself. Also there was a problem in our room with the lights that kept going on and off during the night. that affected our stay but we also believe it was an isolated issue

Location, clean and confortable room, super big bed. Staff was really nice and polite as well, they kept out bags the whole day as we arrived

Stayed in October 2024