None

The rooms are very nice and clean. Location is also good and very near the shopping area.

Stayed in December 2024

Location: too much traffic, noise and dirt. breakfast: not offering enough choices. room choices: one faces other buildings and one faces noisy highway.

nothing

Stayed in December 2024

Automated bidet toilet wasnt working properly. They tested many times but werent working when seated. Ultimately what solved this issue was when they replaced the batteries to the remote control. What a gigantic waste of time troubleshooting for nothing. The officers should test and replace the batteries on time before guests come in and shouldnt expect guests to know what is wrong with their automated bidet system. Shower system was loose and cant be fixed properly. The workaround was to push the shower head behind the stem of the shower system to hold it in place. Toilet floor tiles are very slippery and dangerous.

Good views of the river and highway bridge. Breakfast was good. Customer service officers were friendly and very helpful.

Stayed in December 2023

The public facility of the hotel was a little small

Location is super ideal, very close to shopping and opposite to river walk

Stayed in November 2023

The location was a bit out of the way in terms of getting to transport hubs however the place itself was clean and spotless. The staff were very friendly and would always greet us with a smile.

Stayed in October 2023

Clean and spacious

Stayed in August 2023

Location is far from train station

Friendly and helpful staff Good coffee bar

Stayed in July 2023

The fact that there is a really great parking garage is amazing. The beds are really comfortable and the bathroom is luxurious. staff is really friendly. it’s only a short walk (3 minutes) to the walking street of Ximen

Stayed in May 2023

rooms are smaller than expectation.

Stayed in May 2023

Please include some towel hangers/hooks in the bath so guests may have somewhere to hang their used towels. We ended up some put it on the side of the bath/back of the chair.

Place is quiet, reception staff very friendly and helpful.

Stayed in April 2023

Polite but distant and not very welcoming staff. On day 2 there was a dead cockroach in the hallway that wasn't removed the next day.

Stunning view, very comfy beds, big smart TV, well located.

Stayed in May 2023

there is no teaspoon for coffee

Near to Xiemen Mrt and night market. eateries just round the corner , McDonald’s is nearby

Stayed in April 2023

The room is a bit dark and the personal care kit they only provided one set while we have two people for the room. Wish they provided more makeup removal care kit (q-tip/cotton pads) for the travellers.

The location is very convenient very near Ximending. The beds are so very comfortable. Staff was very kind to allow late check-out last minute as we faced unforeseen situation and had to request for a late checkout.

Stayed in April 2023

Probally the facilities

Location is near shopping mall and restaurant. Lobby abit small. Room is big compare to surrounding hotel with very nice view

Stayed in April 2023

non

very clean

Stayed in April 2023

The lift is abit too dim.

Love the view facing the tamsui river. The room was clean and room service was good. Love the body wash set, good quality! Just a very short walk to ximending and very convenient ubike to travel around.

Stayed in March 2023

I was booking a room with two separate beds but got one big bed. I could not get the correct type of room on the same day. Later on we decided to stay n this room (was travelling with a friend). Other than that be aware that eco room does not have any shower gels, shampoos, etc.

I really liked the location and the style of the hotel: it looks new and stylish. Service was good.

Stayed in December 2022

No breakfast

Stayed in March 2023

slightly further away from the train station but uber solves the problems

new, clean and very friendly staff. the noise proofing is very good considering the proximity to the an overhead road bridge at a very busy intersection.

Stayed in January 2023

Our rooms were on a lower floor in front facing and very close to the expressway. We had to lower the curtain half way, so that people on the road could not see in our rooms. Shower door is broken- could not be closed properly. Water spilled out despite reporting to the reception on the first day, but nothing was repaired despite we stayed for 7 nights. Kind of disappointed!

There was no restaurant available at that time. The location was good - at ximending area. Staff at the reception were attentive and helpful.

Stayed in January 2023

More light in the room. Bed a bit hard maybe I'm not used to it.

Perfect location. Great room and staff. Price quality ratio is there

Stayed in December 2022

bed

Stayed in November 2022

The view from the room

It was ok but not much to choose from if you will be staying for several days

Stayed in December 2024

Service

I am writing to formally express my dissatisfaction with the service I received during my two-night stay at Suz & Catorze from December 14th to 16th, 2024, booked through Booking.com. Firstly, I was surprised to find that my pre-authorization hold was placed on December 10th, which seems excessively early given Booking.com’s policy allows for cancellation up to 24 hours prior to check-in. Upon my arrival around noon, I encountered unprofessional service from staff member Eunice, who informed me that my room was not ready, despite seeing other guests check in before me. I was disappointed that she offered no alternatives, and instead directed me to change in a restroom of a second room. Shortly after, a manager named Weber informed me that my room was ready, but I was confused as to why it had suddenly become available. He mentioned that the hotel was at 90% occupancy and suggested that previous guests, being members, took precedence over my booking. As a fellow member, I felt undervalued when he referred to me as merely a "standard member." On the second day, I faced additional issues when I discovered water flooding in the bathroom, creating a hazardous environment. This is unacceptable and poses a serious safety risk. As a single woman traveler, it increases the chances of accidents without anyone knowing. Moreover, there were no signs indicating that the floor would flood after showering. Furthermore, the room I received did not match the description on Booking.com; it was smaller and had a different layout. Despite Eunice insisting that this was the room I booked, a housekeeper informed me that only two rooms on the second floor are like that. The second floor lacks security access, allowing anyone to enter, which is particularly concerning for a single female traveler. Although Eunice eventually assisted in changing my room, my overall experience had already been tarnished.

Stayed in December 2024