the pool was fine, but not allow to play with our ball in water, our daughter was a bit disappointed, we did not see any risk to paly a ball in water, strange rule.

room is clean, breakfast was good, a lot of choices, location is very good, very convenient

Stayed in July 2025

room service ended at 20:30 : ( swimming pool is small and no shelter , too hot during summer

Room is spacious, generally clean. I got one pillow and give me another one as requested. It's a green hotel and encourage customers to be eco thinking. There is a water filtered machine replacing disposal plastic bottle of water. Excellent gym room as hotel cooperate with a nearby gym club.

Stayed in August 2025

the restaurant, especially breakfast,..... rather eat out ....

very good location, rooms was spacious and the hotel easy to find. amazing proximity to the metro station.

Stayed in August 2025

Buffet breakfast not great.

Room is spacious and near to train station

Stayed in June 2025

Great area Nice buffet

Stayed in June 2025

Not exactly something l did not like, but housekeeping forgot to install a shower curtain on our 3rd day of stay. But they were quick to respond after a call to the front desk

General cleanliness, free parking, quiet stay, location, friendly staff

Stayed in June 2025

We didn’t eat at the restaurant or use any of the other facilities at the hotel.

We stayed at this hotel for 5 nights. It’s about a 10 minute drive from the airport and a 10 minute walk to the MRT station so very conveniently located. There’s also a shopping mall right next door and a 7/11 on the first floor. Self Check in was quick and efficient. The room was clean and spacious. Unfortunately the beds were very hard and uncomfortable. We also had difficulty regulating the ac, so the room was often too hot.

Stayed in June 2025

Outdated hotel and hard bed

Quiet rooms

Stayed in May 2025

Hard bed and not nice pool

Quiet rooms

Stayed in June 2025

very central to my venue and subways.

The inability to adjust the fridge temperature would have been fine if the default temperature was actually cold. The lack of ice was annoying.

Stayed in May 2025

The hallway has a bit of a smell; it seems like the ventilation isn’t sufficient. Breakfast is just okay for the price.

Room is spacious with 3 beds, perfect for family of four. Bathroom is clean. The staff is very helpful and reminded me that my belonging was left at the front desk. Our Uber Eats order arrived before we got back to hotel and the concierge helped to keep it.

Stayed in May 2025

The hotel pool was a bit disappointing—very old and not very accommodating. Also, I'm not sure if the hotel can do anything about it, but we stayed on a low floor (5th, right above the pool) and couldn’t enjoy the balcony because of a strong cigarette smell from downstairs. However, I would say we will definitely come back again; the staff, location, and overall vibe were great.

The room was big and comfortable for a family of 5 (2 adults and 3 young kids). The kids loved the breakfast buffet. The laundry room was a huge help when traveling with children, and we used it a couple of times. We lost a beloved toy there— we reached out to the hotel by email, and they responded very quickly, kept it for us, and offered to send it to us. Since we returned to the city at the end of our trip, we were able to pick it up. So, five stars for the lovely staff crew.

Stayed in March 2025

Youth Gym was excellent, my main attraction. Didn’t get to use or see the swimming pool which is outdoor. Food quality of Sunny Cafe (main restaurant for all day meals) is average, nothing fantastic. Room size is quite decent. Pillows and bed a little on the hard side, so not as comfy.

Stayed in April 2025

I wish there was a hotel cafe that opened earlier as the nearby Starbucks at the mall didn't open until 11am. This is a minor complaint as I could have walked a few blocks for coffee. I also wish their business center was better designed.

The rooms were clean, updated, and provided enough space for four people. We reserved the family room with balcony, and it roomy enough for us and our luggage. The dining table with four chairs also gave us a space to chat and relax after a long day of exploring. The beds were firm, which we liked. The staff is great and very helpful. I had a booking snafu, and they were very helpful. We didn't include breakfast in our reservation, but we had the option of selecting breakfast on the days we wanted to have a leisurely start to the day. The breakfast buffet was $550 NT per person, and it included a wide variety of Taiwanese and western breakfast options. The breakfast was pretty good. The location was also great, and it was helpful to have access to a great gym, a 7-11, a mall, and a restaurant connected to the hotel or just across the way. The use of the spa on the fifth floor was also fantastic!

Stayed in April 2025

Fluctuating water temperature in the shower, which scalded my kids and myself a few times. I wish they also provided instant coffee packs for people who didn't want to wait for the machine to steep. And provided instant milk tea options. The fridge is also questionable if it's even on: barely cooler than room temperature. I wish there were more dim light options in the bathroom for night visits.

Water pressure is excellent in the shower. The sound proofing is great!! I only ever heard the upstairs neighbor with heavy foot falls on occasion. I never heard the family with toddlers next to us. We were on the 8th floor so there was no street traffic, plus we were situated off the main street, so that helped too. I like that the windows are openable for some fresh air. Pro tip: use the frame ledge around the window area to hang laundry that needs to dry. There's a retractable laundry line by the tub but it doesn't get good air circulation in the bathroom. Beds are firm but comfortable. I like the different lighting options in the room.

Stayed in March 2025

Great location. Room is spacious and clean. Staff is nice!

Stayed in March 2025

From the outside it looks a bit outdated, this is especially true for the outdoor pool and kids play area. Also, given the size of the hotel, one would expect more than just one restaurant.

The location near the green line metro was very good. Also the gym was well equipped.

Stayed in March 2025

So far non.

The property was great, the staff were wonderful and helpful, the room is spacious. Due to the respect of the environment, now they provide an empty bottle let the customers to refill by themselves, I admired a lot on this practice.

Stayed in March 2025

Nil

Like the room big enough for family and easy accessibility to transport and food..

Stayed in March 2025

Nothing to dislike.

Great location. Near metro and shops and restaurants. Comfortable beds and good buffet restaurant in hotel. My second visit.

Stayed in March 2025

Kinda disappointed that you had to pay for breakfast separately and it was pretty much all gone by 10am

Great location, very large spacious room Beds are very firm

Stayed in February 2025

NA

Covenient

Stayed in February 2025

Don’t expect more of their service. They deliver what you ask of but nothing more.

After a long day of being out in the chaos and bustling side of Taipei, this location offers something quieter and peace. Comfortable walk to the nearby metro station. Convenience store (7-11) is within the hotel.

Stayed in February 2025

We stayed at Illume twice during our visit to Taiwan. It is a wonderful hotel. It is conveniently located close to two MRT stations. Our room was large and comfortable. The bathroom was very spacious and spotless, with high quality shampoo, conditioner and body wash. The view from our room was pleasant, and we appreciated the water jugs and water dispensers. The self-serve laundry was very convenient. We had the breakfast buffet twice, which had a great range of Asian and Western cuisines. Staff were friendly and helpful. Very convenient to have a 7-11 just behind the building, and we found many great cafes and places to eat nearby.

Stayed in January 2025