It is very pleasant and necessary that there is a humidifier built in the room. However, the humidifier is noisy and can not be switched down or off. I needed earplugs to be able to fall asleep.

Friendly staff, great location with beautiful view at the lake, close to boating companies and rental facilities for bikes, pedal boats, SUPs etc. Delicious breakfast. The hotel is the most beautiful building in town.

Stayed in June 2025

Carpet was gross. Including in the dining area

Good location

Stayed in April 2025

The facilities could be updated, the carpet in some areas was clearly very old.

The staff was exceptional. They were welcoming and friendly throughout our stay there. I appreciated the amenities provided in the room - they provided us snacks and complimentary drinks as well as tea and coffee (which isn’t common in other Taiwanese hotels we have stayed in). The location is perfect and right by the lake. The hotel also gives vouchers for rental bikes!

Stayed in March 2025

Insulation is not good

Almost everything

Stayed in February 2025

Rooms were clean but residence was a bit old. Bathrooms are new though.

Really excellent location, within 5-7 min walking distance to the cable car station and Ita Thao shopping street (opposite direction). Views were unhindered and beautiful. It’s the only hotel I could see that was fully flush near the lake — If you take a 3rd floor room with the balcony, you can even fish directly into the lake. Hotel had faint fragrance of cypress throughout. Bathroom was newly renovated.

Stayed in December 2024

none

Beautiful hotel overlooking Sun Moon Lake. Rustic rooms but comfortable. Staff very helpful. Although no lifts, they provide porter to carry your luggage to your room. 5 mins walk to the night market

Stayed in November 2024

Location is greats n good breakfast. Like the exterior wood styles

Stayed in October 2024

A warm and cozy place. Most beautiful building in Ita Thao. Very friendly and helpful staff. Me and my girlfriend loved the balcony with lake view for a romantic evening. Because of the wooden structure the rooms are a bit noise sensitive but you receive a nice email before your arrival, which explains everything very well. The restaurant is very beautiful and the panorama windows were very clean so we had a nice view on the lake during breakfast. The breakfast itself was normal but we were also very late shortly prior closing time.

Stayed in October 2024

The hotel was run down and the carpet was covered in spots and needs replacing. There is no way cleaning could help- it was well past that. The hotel needs some serious work to maintain the price it sets for itself. The walls are paper thin and we could hear the family next door very clearly due to this. There is no lift so if people are unable to walk upstairs this hotel is a definite no go zone.

The location was awesome.

Stayed in October 2024

No elevator. Swimming pool is not heated and it is in the middle of the hall. Sauna is separated by sex. Breakfast could be better.

Amazing lake view from the room and breakfast. Great customer service and staff. The room was so big and beautiful.

Stayed in September 2024

The soft furnishings are ready for an update and the carpets need better cleaning or replacing. We had 2 large coffee coloured stains in the middle of our room carpet with many other smaller stains all over. We informed the staff who were aware and offered us another room but with only a small window si we didn't bother to change

This is a beautiful old structured hotel with great views of the sun moon lake. Lovely staff. And a lido and hot baths downstaires

Stayed in August 2024

Excellent, truly perfect waterfront location next to bike path, access to kayak/boat water rentals, a couple blocks from ropeway to amusement park and cultural center. Courteous staff, some perfectly fluent in English. Great breakfast buffet, set menu dinner. Amazing views of lake from hotel restaurant.

Stayed in June 2024

The staff were friendly. The breakfast was good. The view lovely

Stayed in April 2024

Only one mistake: we went down to the hotel restaurant for diner. Beautiful restaurant, but the food was awful. Multi-course meal. We love Asian food but on that evening we left almost every course after tasting.

We came by car and could find a parking spot in front of the hotel right away. Otherwise, the hotel receptionist would have helped us. It was raining and the doorman came with umbrellas and insisted to carry our luggage up to the reception and further up to our room. A "wow!" service. Very professional and friendly people at the reception. Beautiful entrance. The hotel is mainly made of wood and is literaly standing on the shore of the Sun Moon Lake, providing a nice panoramic view. They explained us about the wooden structure and politely asked us to make our best not to make too much noise and to be considerate of other guests. To my surprise we never heard any noise due to the wooden structure. The only exception was noise from people clever enough to shout in the entrance hall late at night, ignoring all other guests. A worldwide classic! The hotel has a swimming pool and gym downstairs. Large and pleasant room. Very comfortable bed. Perfect bathroom/shower/bathtub. Amazing view over the lake.

Stayed in April 2024

Pool is not heated. The jacuzzi isn't heated also!

Good location, big rooms.

Stayed in April 2024

We love that it is a walkable distance to the cable car and we can just walk there early in the morning. The staff was also very patient and was able to explain the tickets for the cable car in English. There are also a food street nearby and it was easy to get food. The view from the room was also lovely and it was so foggy in the morning when we were there that it looks so mysterious.

Stayed in December 2023

Nothing really. As the building is a traditional wood structure you can hear some noise from adjacent rooms but we didn’t find it obtrusive.

The location is fantastic with a pleasant outlook over the lake and a short stroll to the night market. Breakfast and dinner were included and both were exceptional. The food was delicious and they even had entertainment with live music in the evening.

Stayed in October 2023

Stains on carpet, WiFi dropped place to place, some food not to my taste eg fatty pork

Location, size of room, view

Stayed in January 2024

The hair dryer has a low wind flow, making it difficult to dry the hair.

Both dinner and breakfast were delicious, and the staff was kind and courteous.

Stayed in December 2023

No elevators.

The hotel is beautifully made of wood and located right by the water. Our lake view room is perched right on the pier with spectacular view!

Stayed in December 2023

Noise insulation is terrible

Location perfect

Stayed in January 2024

The facility in the hotel is aged.

Overall environment in the hotel is good. Comfort bed. Bathroom is new.

Stayed in December 2023

The hotel is rather rundown, i was told its 30yrs old already, and the carpet is a little old and dirty. The jacuzzi pool is not operating as it is spoiled and is not repairable, according to the staff. Our balcony light and netted door were spoiled. The staff promised to return to repair but the promise were not delivered. Given the price is also quite steep, there's alot of improvement from the hotel.

The view from the bedroom was very peaceful..

Stayed in December 2023

Breakfast selection was good.

Stayed in November 2023