Hotels needs a renovation

The staff are friendly

Stayed in June 2025

The carpet was old and didn’t look good. There was no soap to wash hands. The room smelled a bit bad.

The room was sufficiently big.

Stayed in March 2025

Hotel should be modernized

Slightly older hotel but the room was fine. Clean and spacious. Needs a bit of renovation (wallpapers for example) but I enjoyed my stay anyway. Nice view. Internet / wifi was ok. The hotel had a laundry room with washers and dryers. Location of the hotel is great too. Convenience stores, restaurants, a mall and food market are nearby.

Stayed in March 2025

The room smelled like smoke too much even though it was supposed to be a non-smoking room. The room was too cold because the heater didn't work. The shower head was weird like it scattered water 180 degrees.

The price was good. The room was sufficiently large. The room wifi speed was good.

Stayed in March 2025

Breakfast was not included but this was not clear when booking. I found it expensive for the what I got compared to other parts of Taiwan and also other similar countries. With the same rate, I would expect more modern rooms, breakfast and a swimming pool at least. I suppose Hsinchu is the most expensive city in Taiwan.

Location close to eateries, shopping and train station

Stayed in February 2025

toilet

the toilet was ok, spacious toilet but I wish there was more privacy to it, toilet door was made in glass and cannot be locked. , the beds were comfortable.

Stayed in December 2024

no USB plug, the bathroom is old-style

the bedroom is clean and has basic needs

Stayed in November 2024

Rooms were a bit outdated with stains on the wall paper. Bathroom was quite nice though.

Breakfast was great, lots of choices, was not expecting it for this price and type of hotel.

Stayed in February 2024

The property is clean but kind of old, especially for the carpet—- need renovation!

Excellent location.

Stayed in August 2023

Equipment and the furniture in the room is quite old. Everything had marks or stains on it but it wasn't very bad since everything was really clean. At first I was disappointed when I entered the room, I saw the stains everywhere, the night stands, desk, floor but after few minutes I realized that these ones can't be removed without replacing the items and everything indeed was clean, just slightly used up / old.

Beautiful hotel in an ideal location. Less than 10 min of walk to the main train station, surrounded by beautiful parks, museums, shops, restaurants, temples and more. Unique architecture with many unique details, for example 5 floors tall breakfast room with windows on the ceiling. Rooms are very quiet and clean. Everything was working perfect, the lights, fridge, WiFi, air-conditioning, etc. Easy and comfortable 24h check-in, super fast check-out. Thanks to three elevators, you never wait longer than few seconds to go up or down.

Stayed in August 2023

The air conditioner is on but not cooling.

Great location.

Stayed in June 2023

Very old building and you can tell it deserves to be renovated. The level of humidity at the hotel was totally unexpected, dehumidifiers seriously needed. Underwhelming breakfast although the hot plates and vegetables are very much appreciated. Coffee is far from good. The price of the room is doing the above justice though, it's ok if all you need is somewhere to stay close to the train station for one night.

Location, size of the room and the bathtub. Good view overlooking the city. Close to family mart.

Stayed in May 2023

a bit old and worn out. but everything still function.

central and conveniently located and room was spacious. include breakfast too !

Stayed in May 2023

There is a humid smell in the room.

Stayed in March 2023

all is good

near in the city

Stayed in January 2023

no breakfast. furniture and bed quite old

very convenient location

Stayed in November 2022

The furniture is a bit old and the carpet is not very clean. They only provide paper bath towels.

Very conveniently located at the center of Hsinchu. The staffs are very polite and helpful. They provide enough amenities during the quarantine period and also washing liquid for washing your clothes.

Stayed in October 2022

All meals during quarantine could have been better.

Stayed in October 2022

This place needs renovation. Painting. Carpet was dirty / sticky and smelly. Smells moisture and fungus.

Easy checking in. Nice staff

Stayed in August 2025

The room was in a terrible state, room on the 13th floor. Everything is worn out, the room smells very bad of years of smoking (even it is a non smoking room) - and the air in there is so horrible that my nose and throat instantly had a allergic reaction, running nose, irritated throat - like hayfever symptoms. I tried to sleep with a mask 😷 - it helped a tiny bit. As soon as I got out in the fresh air after checking out next day I already felt better. Never experienced a room like this before. Using the AC didn't make any difference. Bed is also old, and even it was king size, it was two single mattresses and you easily feel that, no decent top matress. All the wood, wallpaper, carpets, furniture etc. is in such a bad state. The lamps by bed spins around if you touch them gently, and almost drops off the wall. Bathroom: toilet seems to have some "left overs" which wasn't cleaned properly. Photo attached. Tub had clear signs from cigarettes being smoked there maybe decades ago.. Elevators has broken displays, doesn't always show which floor you are on. I stayed in very nice "Guide Hotel" before in Kaohsiung and Taichung, with great value for money - but this room was not worth NTD 2900 for a night, wouldn't even pay half. It ruins the "Guide Hotel" brand as I experienced it before, and this hotel should have a total renovation done before opening up for visitors.

Staff was super friendly and nice Location is great, nearby the famous east gate, the city hall and Hsinchu train station. "Big City" mall nearby too. .. BUT can NOT recommend this hotel! ⚠️

Stayed in July 2025

I was very pleased with my room and the overall service. I definitely will come again and refer to my friends too.

Stayed in April 2025

There is basically no personal around. From self-check-in to remove your own tableware after breakfast. Roaches on the breakfast buffet on the coffee machine. old furnishings.

good location, parking close by (not hotel owned but just next door), lots of restaurants in walking distance.

Stayed in July 2024

1. The AC was set around 19 degrees Celcius which could not be tuned. 2. Dense smell of smoke which deteriorates my lungs. 3. Both 1. and 2. synergetically induce severe asthma in me after sleeping overnight.

The staffs were friendly.

Stayed in December 2023

Good location, room with nice view, breakfast

Stayed in October 2023