Reviews of DoubleTree by Hilton Taipei Zhongshan 4 stars
No.123, Section.1, Zhongshan North Road, Zhongshan District, 104 Taipei, Taiwan
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Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewIt was clean and spacious. Location was super convenient being in the middle of Zhongshan and Taipei station.
Dear our valued guest Kuo Ying, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for taking the time to share your feedback regarding your recent experience. We are delighted to hear that you found our accommodations clean and spacious, as well as appreciating the convenience of our location between Zhongshan and Taipei Station. Your satisfaction is our top priority, and we are committed to providing an excellent experience for all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back in the future! Best regards, DoubleTree by Hilton Taipei – Zhongshan
Dear our valued guest Kuo Ying, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for taking the time to share your feedback regarding your recent experience. We are delighted to hear that you found our accommodations cl… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewMy daughter and I had a wonderful experience. The hotel itself was impeccably clean and conveniently located near shopping malls and excellent restaurants. The staff were courteous and always eager to help. Special thanks to Fred and Charlie, who went above and beyond to ensure our tour was a success. Highly recommended!
Dear Jean Maria, Warm greetings from DoubleTree by Hilton Taipei Zhongshan! Thank you very much for taking the time to share your feedback. We're thrilled to hear that you and your daughter had a wonderful stay with us. Your kind words about our location, cleanliness, and the service from our team are truly appreciated. Your compliments for Fred and Charlie will be shared to the team for continuously providing extended service to our guests. If any further assistance is needed, please do not hesitate to contact us. We look forward to having another opportunity to see you in near future. Best Regards, DoubleTree by Hilton Taipei Zhongshan
Dear Jean Maria, Warm greetings from DoubleTree by Hilton Taipei Zhongshan! Thank you very much for taking the time to share your feedback. We're thrilled to hear that you and your daughter had a wonderful stay with us. Your kind words … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe beauty and comfort of the room and the great location
Nothing
Dear guest, Thank you for taking your time to share your valuable feedback with us. We are so delighted to see the compliments from you and glad that the room, the location and the service from our staff made you tremendous stay. Your compliments will be shared to our team members for continuously providing extended service to our guests. Once again, thank you for your time and we look forward to welcoming you in the near future. Best Regards, DoubleTree by Hilton Taipei Zhongshan
Dear guest, Thank you for taking your time to share your valuable feedback with us. We are so delighted to see the compliments from you and glad that the room, the location and the service from our staff made you tremendous stay. Your comp… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewVery friendly and clean hotel. The staff was friendly and helpful. The rooms were very clean and spacious. I would recommend this hotel to anyone visiting Taipei.
Dear Gigit, thank you for taking your time to share your valuable feedback with us. We’re truly delighted to hear that you found our hotel friendly, clean, and spacious, and that our team was able to make your stay a pleasant one. Your recommendation means a lot to us and is the greatest compliment we could receive. It is definitely our pleasure to have you as our value guest and we always welcoming you! DoubleTree by Hilton Taipei Zhongshan
Dear Gigit, thank you for taking your time to share your valuable feedback with us. We’re truly delighted to hear that you found our hotel friendly, clean, and spacious, and that our team was able to make your stay a pleasant one. Your reco… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in April 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewStaff are super friendly, always welcomed with smiles. Room is always clean. Location is very convenient
Gym is a little bit small. But it’s not bad
Dear valued guest Wayne, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be friendly and welcoming, and that you appreciated the cleanliness of our facilities. It is always our goal to provide a pleasant environment for our guests. We also appreciate your comments about the gym size. We continuously strive to enhance our offerings and will take your feedback into consideration as we evaluate potential improvements. Your insights are invaluable to us, and we hope to welcome you back soon for an even better experience. Best regards, DoubleTree by Hilton Taipei – Zhongshan
Dear valued guest Wayne, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be frie… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewLocation is great with eateries all around the hotel. Train station a stone throw away
Window has no view, face another building which is very near
Dear LING, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your stay pleasant overall. We understand that the view from your room was not ideal, and we appreciate your honesty. Your comments help us improve, and we will do our best to accommodate requests for rooms with better views whenever possible. It is definitely our pleasure to have you as our value guest and we look forward to having another opportunity to welcome you! DoubleTree by Hilton Taipei Zhongshan
Dear LING, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your stay pleasant overall. We understand that the view from your room was not ideal, and we apprec… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewEasy to find, large room. Downstairs Cafe had a choice of hot food available plus tea/coffee cakes. Breakfast was cooked to order, cereals, toast also available.
Breakfast had a limited set menu (Chinese/European) but subsequently were able to order items off the set menu. Did not provide enough tea/coffee capsules on a daily basis, had to ask for more. All customers had to wait until 3.00pm before we could access our room.
Dear Our Valued Guest Mr. David, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed the cozy atmosphere of our rooms and the convenience of our location. It is also our great honor to know that the quality of our meals met your expectations and suited your taste. However, we sincerely regret that certain aspects of your stay left you feel frustrated. Regarding the check-in time, our standard policy is 3:00 p.m., as you mentioned. Nevertheless, if rooms are available earlier, we are more than happy to offer a complimentary early check-in as a gesture of hospitality. We also apologize for the insufficient stock of coffee and tea bags during your stay. Your comments have been forwarded to our related department to ensure that future guests enjoy a fully stocked and satisfying the experience. Once again, we truly appreciate your feedback and suggestions. We remain committed to continuously improving our service quality, so that every guest leaves with fond and joyful memories. Should you need any assistance in the future, please do not hesitate to contact us. DoubleTree by Hilton Taipei Zhongshan!
Dear Our Valued Guest Mr. David, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed the cozy atmosphere of our rooms and the convenience of our location. It is also our great ho… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe breakfast was very disappointing.
Dear Mr. Oliver, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for your feedback! Thank you for taking your time to share your valuable feedback with us. We are so delighted to see the high scores from you for this stay. Your compliments will be shared to our team members for continuously providing extended service to our guests. However, we are sorry for the breakfast did not meet your expectation, we are welcome you to share more detail with us. We take customer satisfaction seriously, if you would like to share experience. Pleaes contact: DTFO@taipeidoubletree.com If we can be of assistance, please do not hesitate to contact us. We look forward to welcoming you in the near future. Best Regards, DoubleTree by Hilton Taipei Zhongshan
Dear Mr. Oliver, Warm greeting from DoubleTree by Hilton Taipei Zhongshan. Thank you for your feedback! Thank you for taking your time to share your valuable feedback with us. We are so delighted to see the high scores from you for this … Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe staff where exceptional
Dear Our Valued Guest Ms. Lisa, Thank you for choosing us as your home away from home. It has been our pleasure to serve you during this stay. To receive your encouragement would be our great honor, and it is so glad to hear that you appreciate our warm service. We strive to create memorable experiences for our guests, and it's wonderful to know that our efforts have left such a positive impression on you. Your compliments will be shared with our team members for continuously providing extended service to our guests. Once again, thank you for your time and we look forward to welcoming you in the near future. If we can be of assistance, please do not hesitate to contact us. Best Regards, DoubleTree by Hilton Taipei Zhongshan.
Dear Our Valued Guest Ms. Lisa, Thank you for choosing us as your home away from home. It has been our pleasure to serve you during this stay. To receive your encouragement would be our great honor, and it is so glad to hear that you app… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewDear CShangLi, we appreciate you taking the time to share your feedback with us. We are really thrilled to hear the comments from you. We always strive to provide the best service for our guests; I hope we achieved our goal of making your stay memorable. It is definitely our pleasure to have you as our value guest and we always welcoming you! DoubleTree by Hilton Taipei Zhongshan
Dear CShangLi, we appreciate you taking the time to share your feedback with us. We are really thrilled to hear the comments from you. We always strive to provide the best service for our guests; I hope we achieved our goal of making your s… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in February 2025
Verified reviewLocation hotel very clean staff helpful and friendly
The view from our room wasn’t very nice looking out over buildings but the view above that was excellent
Dear Sharon, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent location, convenient transport links to the cruise port, and the nearby restaurants and green spaces. We appreciate your kind words about our hotel's cleanliness and the helpfulness of our staff. It is always our goal to provide a welcoming environment for our guests. We also acknowledge your comments regarding the view from your room. While we strive to offer beautiful views, we understand that some rooms may have limitations in this regard. We will take your feedback into consideration as we continue to enhance our guest experience. Thank you once again for your valuable insights. We hope to welcome you back in the future for an even more enjoyable stay. Warm regards, DoubleTree by Hilton Taipei – Zhongshan
Dear Sharon, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our excellent location, convenient transport links to the cruise port, and the nearby restauran… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe room was big and nice
The breakfast was not in line with the quality/status of the hotel. The balcony was not equiped with furniture and has a terrible view. The finishing touch of the cleaning of the room is not in line with the expectations. Was unfair that they didn't accept the Hilton membership of my husband and gave me a higher price.
Dear our valued Guset Leendert, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us identify areas where we can enhance our services. We are glad to hear that you found the room to be spacious and pleasant. However, we sincerely apologize for the aspects of your experience that did not meet your expectations. Your concerns regarding the breakfast offerings, the lack of furniture on the balcony, and the cleaning standards will be communicated to our management team for further review and improvement. Regarding your reservations, I would like to clarify that you made two bookings: the first through a third-party website, and the second one at the Hilton member best rate. We always strive to provide our guests with the best possible rates and benefits, and I regret any confusion that may have occurred during your stay. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, DoubleTree by Hilton Taipei – Zhongshan
Dear our valued Guset Leendert, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your comments, as they help us identify areas where we can enhance our services. We are glad to h… Show more