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Reviews of Surtel Hotel 3 stars

Ataturk Bulvari No:20 Kusadasi , 09400 Kusadası, Turkey

#73 of 80 hotels in Kusadası

Guests' Choice

Review score

Based on 71 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.5

  • Location

    9.2

  • Facilities

    6.3

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    4.1

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Showing 1 – 25

  • Reviewed: 24 August 2025

    7.0
    Highly recommended if you want to enjoy a city stay at an affordable price.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    Nothing in particular. I think it's worth the price.

    To be honest, I chose the hotel with good footing as my top priority, so I have a few wishes, but considering the cost performance, I have no complaints. However, with such a good environment, I thought that if they could somehow improve it, it could become a wonderful hotel.

    Stayed in August 2025

  • Reviewed: 12 February 2025

    5.0
    Many things can be said about this hotel.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights

    Safe was present but forget about storing laptop inside as it was too small to fit one even diagonally. Wi-Fi was only in a lobby and directly above it (when it worked at all). Forget about it once you enter your room. Drinking glasses also do not exist. Want to drink something? Buy yourself a souvenir mug in the city. Lack of kettle to make a tea or coffee comes as a result. Smell from bathroom was one of a kind. Hard to tell was it humidity or toilet related. There were three power sockets. One behind TV set so could not be used. Other powers a fridge. Third was in a corner of a room and was the only usable one. TV set was fun - someone painted it on the back during room renovation. Four channels of Turkish TV with signal level between poor and "random dots" ones. If you have more than one bed, check do you have quilt for each of them. You may be surprised. Breakfast on Sunday was free buffet. On other days you get plate of things (see one of photos). There were omelets one day. Coffee machine served only instant one (bleh). Hotel begs for renovation. Lamps in a room were deformed from heat which suggests that they were installed long time ago and no one looked at them later.

    A view from the balcony was nice. You really see the sea. Location is very good - a few steps from sea shore (harbour, not beach). Several places to go shopping, coffee or food. Beds were comfortable. There was a fridge, working AC unit.

    Stayed in February 2025

  • Reviewed: 30 August 2024

    5.0
    King location, run down facilities.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    Keep in mind that it's an old hotel, so the facilities aren't the greatest. There's no WiFi at all and it gets pretty noisy at night as bars/nightclubs are right next door. I'd recommend it for a 1-3 day stay but nothing longer.

    Fantastic location and nice balcony that overlooks the town and the sea. Reasonably clean too.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    7.0
    Ideal central location
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Location,staff

    Stayed in August 2024

  • Reviewed: 21 August 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    No kettle , very dark inside

    Location was perfect

    Stayed in August 2024

  • Reviewed: 18 August 2024

    5.0
    Great location but that’s about it
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was below average. Juice was charged at 30 lira per glass. No wifi at all in the entire hotel couldn’t even connect while standing in reception. Don’t stay on level 4 all you hear during every meal service are chairs being scraped across the floor. When checking out asked reception to call a taxi got told no none will come because of the cruise ships in port.

    The location was great

    Stayed in August 2024

  • Reviewed: 15 August 2024

    7.0
    The price, location and rooftop view beat the poor quality of the rooms.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room wasn’t clean, the hotel in general needs lots of work. The price and location win over the downsides, but don’t expect to see a nice room or great breakfast. There was no working AC in the room. We kept the balcony door open, but it’s very loud outside at night, so sleeping through the night was quite a challenge.

    The location is extremely convenient if you are going to the port. The roof top has a nice view, you can see the whole town, the castle, the sea of course. Some of the staff members were very friendly and nice, some were just busy with their work, not so friendly. There is a free parking available. We didn’t use the pool on the roof, but I guess it’s nice at the sunset.

    Stayed in August 2024

  • Reviewed: 25 July 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No fridges in rooms , no wifi

    Location

    Stayed in July 2024

  • Reviewed: 17 July 2024

    5.0
    Ok for a night or two. And for going out till late.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was squirting out everywhere. Lack of maintenance

    Roof top pool and location

    Stayed in July 2024

  • Reviewed: 31 October 2023

    6.0
    Central location but needs refurbishing.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No sufficient lightings in the room. 2 busted bulbs. Single toilet flush which consumed more water. The swimming pool was not functioning with old stocked water. Outdated furnishings.

    Central location, straightforward checked in & out. Helpful staff. Typical Turkish breakfast with minimal choice.

    Stayed in October 2023

  • Reviewed: 21 August 2023

    5.0
    Did the job of being close to ferry but not very comfortable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Very noisy, air con rattled and was not efficient, pillows lumpy and uncomfortable

    Located well and very friendly staff

    Stayed in August 2023

  • Reviewed: 24 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean, it has a good location but the balcony door was not closing properly and there were music noise from outside till 5 o’clock in the morning, it was impossible to sleep.

    The location is good.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    7.0
    Okay but needs improvement
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Parking is difficult. You wait at a barrier on the busy main street, and then proceed to a narrow underground garage. Cleanliness can be MUCH improved - there were hairs from the previous customer everywhere, the bathroom smelled strongly of mould and overall looked poorly maintained. The showerhead is fixed to the wall, and looked like it would fall of at any time. The room seems to be stuck in the 90s with a tiny CRT TV and only 2 outlets (for the TV and the fridge). The AC was positioned so that it was blowing right across the bed which was an issue during the hot nights.

    The girl at reception was amazing. She was very busy but she accommodated our group as best as she could even before the check-in. The food at breakfast, lunch and dinner was good and there are a lot of choices, though there is little to no variety between meals. Bed was OK. Location is unbeatable, the hotel is right in the center, and very close to the beach and port.

    Stayed in July 2023

  • Reviewed: 2 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The lift was not working. The room (and the hotel in general) is a bit run down, needs renovation.

    The view from the terrace is quite nice. Central location. Breakfast was good in general.

    Stayed in June 2023

  • Reviewed: 12 August 2025

    1.0
    I would definitely never recommend staying here.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The fact that there was no wifi in the rooms. The wifi in the lobby was also terrible and only once worked for me for 5 minutes. On top of this the bathrooms were small dark and the shower had one jet of water.

    Only good feature was its rooftop view.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything else ..

    Location was amazing

    Stayed in July 2025

  • Reviewed: 21 July 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    I loved every thing about this hotel. Staff were amazing

    Stayed in July 2025

  • Reviewed: 26 June 2025

    10
    Excellent
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 21 nights

    Staff were lovely and helpful, Hasret especially made a great effort. Rooms were comfortable and the view from the balcony was stunning. Good facilities like the pool and the location is so central making it within walking distance to most things. Would recommend to anyone going to Kusadasi.

    Stayed in June 2025

  • Reviewed: 19 June 2025

    4.0
    You get what you pay for - as long as you have no expectations, very high tolerance level and ignore the broken bits and
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Poor hygiene especially the bathrooms and outdated bedrooms and overall appearance of the hotel (e.g. television and lifts) Poor selection of breakfast foods and refilled by the staff with bare hands not using utensils e.g. refilling the cheeses. Some staff were unhelpful in their efforts and were disinterested to provide extra information. WiFi unfortunately does not work in the rooms, only in the lobby and in specific areas which was highly inconvenient when booking excursions or wanting to surf the internet. Had to change room when the toilet did not flush and balcony door did not close. Also the first time I had seen a boxy TV in about 20 years (which didn’t even work). Second room was better but shower head sprayed everywhere.

    Great location, short walk to the markets, shops, food and the sea. Landed in the early morning and were allowed to check in early so no complaints about that. Basic necessities provided like shampoo and soap.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    9.0
    Thank you so much to everyone at Surtel.
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 7 nights

    Excellent breakfast, and very good food indeed. superb location. Great friendly and considerate staff. Wonderful views from roof top and pool. Fascinating historical sites to explore close by

    Stayed in June 2025

  • Reviewed: 1 June 2025

    2.0
    Not good
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    I explained above .

    Refrigerator didn’t work .toilet flush didn’t work.bathroom is small. Location and staff are amazing . Place need some renovation.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    3.0
    We had to leave this hotel in the middle of our stay because the toilets are so old and not functioning well.
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    Washrooms, smell in the room, fridge not working

    Location

    Stayed in June 2025

  • Reviewed: 2 November 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The breakfast menu very poor

    The staff were very helpful the room was kept spotless

    Stayed in November 2024

  • Reviewed: 1 October 2024

    4.0
    Breakfast so casual and just few things in it.
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It’s not near to beach and not sea facing. We face internet problem only available in lobby that’s all. Very less staff in hotel and it’s so old better put some 20€ and get better hotel

    Just near to sea

    Stayed in September 2024

Showing 1 – 25

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