7.6

Opiniones del Spa Hotel Colossae Thermal 5 estrellas

Karahayit, Pamukkale, Karahayit, 20575 Pamukkale, Turquía

  • Edna

    Escrito en 27 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    No

    Lleno de viajes organizados de jubilados Instalaciones muy viejas y bufet horrible

    Respuesta del alojamiento:

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our main goal is to provide our guests with the best service by analyzing guest expectations correctly and increasing our service quality by constantly renewing our service standarts. We work eagerly to make sure that our guests leave our hotel with the best memories. Please let me ensure you that your suggestions and feedback will be shared with the department managers. .Once again, thank you for your interest in us and also letting us know how to make improvements in certain areas. Please gives us another chance in the near future and accept our sincere apologies for your inconvenience. We will be more than happy to see you again. Kind and warm Best Regards

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are ve… Mostrar más

    Spa Hotel Colossae Thermal
    7 de mayo de 2025
  • Leonardo

    Escrito en 1 de enero de 2025 · Se alojó en enero de 2025

    Comentario auténtico
  • José

    Escrito en 14 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    La piscina y el buffet estaban muy bien

    El baño no era el que aparecía en las fotos, la bañera antigua y no estaba del todo limpio, para un hotel de 5 estrellas no era lo que esperaba y además no hablaban muy bien inglés por lo que era difícil la comunicación.

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us.We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regard

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    14 de agosto de 2024
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  • Carlos

    Escrito en 10 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Ni las habitaciones, ni el desayuno ni la cena .

    Respuesta del alojamiento:

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our main goal is to provide our guests with the best service by analyzing guest expectations correctly and increasing our service quality by constantly renewing our service standarts. We work eagerly to make sure that our guests leave our hotel with the best memories. The hotel concept is Half board , it's include breakfast and dinner. Please let me ensure you that your suggestions and feedback will be shared with the department managers. .Once again, thank you for your interest in us and also letting us know how to make improvements in certain areas. Please gives us another chance in the near future and accept our sincere apologies for your inconvenience. We will be more than happy to see you again. Kind and warm Best Regards,

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are ve… Mostrar más

    Spa Hotel Colossae Thermal
    10 de agosto de 2024
  • Julieta

    Escrito en 23 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    Estaba cerca de pamukkale

    Los cuartos e instalaciones son viejos, no es un hotel 5 estrellas, lejos de serlo. El buffet termina a las 21.30, y te echan. La cama no tenía sábanas, Era un cubrecama y nada más.

    Respuesta del alojamiento:

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our main goal is to provide our guests with the best service by analyzing guest expectations correctly and increasing our service quality by constantly renewing our service standarts. We work eagerly to make sure that our guests leave our hotel with the best memories. Please let me ensure you that your suggestions and feedback will be shared with the department managers. Once again, thank you for your interest in us and also letting us know how to make improvements in certain areas. Please gives us another chance in the near future and accept our sincere apologies for your inconvenience. We will be more than happy to see you again. Kind and warm Best Regards,

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Unfortunately, we are deeply sorry for your dissatisfaction. Your positive feedback as well as your constructive criticism are ve… Mostrar más

    Spa Hotel Colossae Thermal
    24 de julio de 2024
  • David

    Escrito en 10 de julio de 2024 · Se alojó en junio de 2024

    Comentario auténtico
  • Ver el alojamiento
  • 3.0 Mal
    Marta

    Escrito en 3 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Como punto positivo, nos dejaron retrasar 2h el check out y teniendo un peque que tenia que echar siesta lo agradecimos.

    Este hotel se publicita como uno de cinco estrellas y no hay nada más lejos de la realidad. Hemos estado un día con un bebé y podemos hacer que es la peor estancia en tres semanas que llevamos viajando por el país cuando además nos hemos alojado en sitios que a priori eran mucho más modestos. Como primer punto, siendo un hotel de esta categoría en un lugar turístico sorprende que en torno al 5% del personal hable inglés (y siendo generosos porque hasta el que te dice que habla inglés en su mayoría tiene un nivel bajisimo) Con todo, hemos viajado por lugares del mundo en los que no compartíamos un idioma común y hasta ahora siempre ha primado las ganas por entender y hacerse entender. En este caso, salvando el personal de recepción y de la piscina, la gente con la que nos hemos cruzado, especialmente la del comedor, podía rallar el filo de lo desagradable lo que contrasta diametralmente con la gente encantadora que nos hemos encontrado en nuestro viaje por el país. Segundo, hemos tenido la "fortuna" de comer, cenar y desayunar en el hotel. La comida se pagaba aparte mientras que la cena y el desayuno estaban incluidos en la tarifa. En la comida nos tomamos el peor filete que nos hemos tomado en mucho tiempo y pedimos un crepe de pollo con champiñones que devolvimos en dos ocasiones porque dos veces nos trajeron el crepe de pollo sin pollo. Después de una hora de espera, cancelamos el plato y nos fuimos casi sin comer. Si tuviéramos que describir la cena, diríamos que era pasable. No era buena pero bueno, se podía comer. El desayuno ha sido también una fuerte decepción. Bolleria seca, naranja y pomelo como única fruta en un buffet de un hotel que dice ser de 5 estrellas... Por último, en las zonas comunes no hania aire acondicionado. En la recepción y en el comedor no se podía estar y cuando preguntabas te decían que tenían una norma de no po er el aire si tenían las puertas abiertas.

    Respuesta del alojamiento:

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our main goal is to provide our guests with the best service by analyzing guest expectations correctly and increasing our service quality by constantly renewing our service standarts. We work eagerly to make sure that our guests leave our hotel with the best memories. Please let us ensure you that your suggestions and feedback will be shared with the department managers. Once again, thank you for your interest in us and also letting us know how to make improvements in certain areas. We will be more than happy to see you again. Kind and warm regards

    Dear invaluable guest, First of all, we would like to thank you for choosing Colossae Spa & Thermal Hotel. Your positive feedback as well as your constructive criticism are very important to us. At Colossae Spa & Thermal Hotel, our … Mostrar más

    Spa Hotel Colossae Thermal
    3 de junio de 2024
  • Marie

    Escrito en 29 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    Todo!! Las termas, el SPA, la amplitud, la cercanía a atracciones

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regard

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    29 de mayo de 2024
  • Felix

    Escrito en 3 de abril de 2024 · Se alojó en abril de 2024

    Comentario auténtico
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  • David

    Escrito en 28 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico
  • Jaqueline

    Escrito en 9 de septiembre de 2023 · Se alojó en agosto de 2023

    Comentario auténtico

    Buenas instalaciones, la ventaja son las piscinas termales.

    La comida podría mejorar para ser 5 estrellas.

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    11 de septiembre de 2023
  • Carles

    Escrito en 26 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    Las instalaciones y la comida. Tanto la piscina descubierta, como la cubierta, el spa, la zona de juegos, ... la comida también muy bien. Tanto el desayuno como la cena es bufet pero con comida mayoritariamente local (turca). También pedimos si nos podian hacer alguna cosa sin gluten y cada día nos han hecho pan sin gluten. Visto las otras experiencias de hoteles en Turquía que no hicieron nada para poder comer cosas sin gluten, podemos estar contentos solo con el pan.

    El personal muy poco amable, destacando la persona de la entrada del bufet. Cuando le pedíamos cualquier cosa teníamos la sensación que no tenia ganas de ayudarnos. Referente a la habitación, estaba muy bien pero fuimos 3 y la cama individual fue un plegatin encajado en cualquier lugar de la habitación y nada cómodo. Tampoco lo fue las cortinas que no tapaban la luz de una farola que nos entraba la luz directamente.

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write a comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us.We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write a comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always … Mostrar más

    Spa Hotel Colossae Thermal
    26 de julio de 2023
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  • 7.0 Bien
    Noelle

    Escrito en 4 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico
  • Javier

    Escrito en 18 de abril de 2023 · Se alojó en abril de 2023

    Comentario auténtico

    Muy buen servicio de Termal y las comidas muy variadas y abundantes.

    Demasiadagente y no hablan Ingles asiq ue costaba entenderse

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    19 de abril de 2023
  • 7.0 Bien
    David

    Escrito en 10 de abril de 2023 · Se alojó en abril de 2023

    Comentario auténtico
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  • Sara

    Escrito en 2 de abril de 2023 · Se alojó en abril de 2023

    Comentario auténtico

    Lo mejor el DJ

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    3 de abril de 2023
  • Daniel

    Escrito en 18 de febrero de 2023 · Se alojó en febrero de 2023

    Comentario auténtico
  • Rosemarie

    Escrito en 16 de febrero de 2023 · Se alojó en febrero de 2023

    Comentario auténtico
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  • Touqeer

    Escrito en 12 de febrero de 2023 · Se alojó en febrero de 2023

    Comentario auténtico

    Variedad de instalaciones

    Es un hotel de 3 estrellas y no de 5 como menciona.

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can al… Mostrar más

    Spa Hotel Colossae Thermal
    13 de febrero de 2023
  • Yamithyme

    Escrito en 9 de enero de 2023 · Se alojó en diciembre de 2022

    Comentario auténtico
  • Christian

    Escrito en 22 de diciembre de 2022 · Se alojó en noviembre de 2022

    Comentario auténtico

    Todo incluido, media pensión, piscinas termales

    Colchón viejo y duro

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    22 de diciembre de 2022
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  • Asier

    Escrito en 15 de noviembre de 2022 · Se alojó en noviembre de 2022

    Comentario auténtico
  • Candela

    Escrito en 8 de noviembre de 2022 · Se alojó en noviembre de 2022

    Comentario auténtico

    Esta a 3 minutos en auto de una de las entradas a Pamukkale/Hierapolis. Tiene piscinas termales, la de aguas rojas es espectacular. La cena muy buena. El desayuno no pudimos disfrutarlo ya que nos fuimos muy temprano.

    Nada, todo muy bien.

    Respuesta del alojamiento:

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that you can always have a pleasant experience with us. Thank you very much for your valuable praise, which is a source of pride for our teammates. We hope to welcome you again soon on your next vacation. Thank you once again for giving us the opportunity to meet you as The Spa hotel Colossae Thermal Hotel family. With kind and warm regards

    Dear guest, First of all, thank you very much for taking the time to write such a motivating comment for us. In the light of your feedback, it is our goal to maximize guest satisfaction and quality service in all areas of our hotel, so that… Mostrar más

    Spa Hotel Colossae Thermal
    9 de noviembre de 2022
  • 7.0 Bien
    Cristobal

    Escrito en 28 de octubre de 2022 · Se alojó en octubre de 2022

    Comentario auténtico
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