Reviews of Moss Suites Hotel
Feridiye Cad. No:34 Taksim, Beyoglu, 34888 Istanbul, Turkey
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly.
We had several issues during our stay that made the experience disappointing: Water: The hotel advertises complimentary water (two bottles in the fridge). However, we only received water on the first day. On every following day, bottles were only provided after we explicitly requested them. Cleaning: On the first day, we requested cleaning but nothing was done. On the second day, towels were changed but the room and bathroom were left uncleaned — even a cigarette butt that was already there when we checked in remained for days, and was only removed after we complained again on the third night. Room safety: Behind the bed, there was a back door leading to an escape elevator that could not be locked by us. On our first night (late check-in), reception said they could do nothing until the next day. The following night, the door was still unsecured until we went to reception again and insisted. WiFi: The connection was very weak and unreliable. Overall, basic services felt inconsistent — many things were only provided after repeated reminders rather than by default. That said, the staff were generally kind and polite when we interacted with them.
Dear Guest, we apologize for the inconveniences you experienced. These will all be resolved very quickly. However, due to a misunderstanding, your balcony door was locked, and you may not have been able to come to your room that night, assuming you had locked it. We apologize again for all this. The hotel management has made the necessary warnings to the staff regarding all these issues. Sincerely, Moss Hotel
Dear Guest, we apologize for the inconveniences you experienced. These will all be resolved very quickly. However, due to a misunderstanding, your balcony door was locked, and you may not have been able to come to your room that night, assu… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGood
Good
Hello, Thank you for your comment and rating. We wish you good health. Best regards.
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewYou can’t beat the location. The room had everything we needed. It was clean and smelled fresh. Bed was comfortable enough for two.
Hello Dear Tomasia, we are happy to hear you've enjoyed your stay and we thank you for sharing your opinion on the room. We hope to soon for your next visit. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewRoom felt very secure. It was perfectly quiet at night. Bed was warm and clean. Staff were helpful and kind.
No enough storage for clothes.
Hello Dear Freisa, thank you for sharing your insight on our rooms we are glad you enjoyed your stay. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewAlthough small, the room was cozy and clean. Staff were always around when needed. Location made sightseeing easy. The bed was excellent.
No shelf in the shower.
Hello Dear Guest, thank you for your kind words we always try our best to make your stay as best as can be. We will upgrade our bathrooms soon for your next visit. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe room was more comfortable than expected. Cleanliness was top-notch. Location made our trip smooth. Bed helped us sleep well!!!
trash bin was not okay
Hello Mr.Demello,We appreciate your great insight about our rooms. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewRoom was quiet and tidy. The bed was just right. We loved how walkable the area was. Staff were polite and always smiling.
Hello Dear Stephanie, Thank you for your kind words we are glad you have enjoyed your stay at the hotel, We Hope to see you again soon. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewEverything was in place and clean. Bed was soft and inviting. Staff helped with all our requests. The hotel was very peaceful.
Hello Dear Gabaldon, Thank you for sharing your thoughts on our hotel, We Hope to see you in the future. Best regards, Moss Hotel
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewLocation was central but the hotel felt tucked away. Room was quiet and relaxing. Bed was very clean and comfortable. Check-in was very easy.
No mirror in the hallway.
Hello, Thank you for your kind and valuable feedback, We wish you a nice and healthy day. Best regards, Moss Hotel, Management
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe brother at reception is the star of the hotel. He must get a raise. Awesome person with perfect communication manners
Hello Mr.Bilal, Thank you for your kind words. We'd be glad to have you in the future again. Best Regards, Moss Hotel
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewIstanbul can be loud, but not here. Super peaceful rooms. Everything was perfectly tidy. Reception was professional and quick. Room had a nice fragrance.
Hello, Thank you for your kind thoughts about the new scent we tried, We wish you a nice and healthy day. Best regards, Moss Hotel, Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewEasy to get anywhere from here. We loved the short walks to Istiklal and the tram. The room was quiet and clean. Shower was great after long days. Staff was kind.
The room service might be betterr
Hello, we are happy that everything went well. Thank you and wish you healthy days. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewPrice was so good for a service like that. Glad to be here thanks to all members that helped me by everything that I could do in Istanbul :)
The wifi could be faster i guess
Hello, Thank you for your wonderful comment. The necessary correction has been made regarding the Wi-Fi, thank you again for your warning. Best regards. Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewSimple, clean, and very efficient. Loved the shower and AC. You can’t beat the location. Super close to metro. Staff was responsive and polite.
Broken coffee machine in room
Hello, The water heater was replaced immediately. Thank you for informing us. See you again on healthy days. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewEveryone was warm and helpful. The receptionist gave us tea while we waited. They stored our bags after checkout. Room was spotless. Great hospitality all around.
Hello, Small treats, great happiness, thank you for sharing these with us, we wish you healthy days. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewWe appreciated the silence inside. Hotel is well insulated from the street noise. Cleanliness was top-notch. Staff gave great local suggestions. It was a peaceful stay.
Bedside lamps were dim
Hello, Our principle is always to provide the best for you, we have noted your note regarding bedside lamps. Thank you and wish you healthy days. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewVery efficiently designed space. Had everything we needed for a night stay. Easy to reach from the airport shuttle. Hotel smelled clean and fresh. Felt safe and quiet.
toilet was a lil' small
Hello, We will always provide the best service with your wonderful comments. Thank you and wish you healthy days. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewYou’re close to everything but still get peace and quiet. Check-in was quick and informative. The bed and pillows were so good. Room size was fine for a solo traveler. I slept great every night.
Hello, Thank you for your wonderful review, which we need to do better. Hope to see you again. Best regards, Moss Hotel Management
Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewClean lines, neutral tones, and clutter-free space. The room felt calming and elegant. Everything had a place. The bed was dreamy. Staff was super friendly. The boat tour at their guide list was perfect!!
shower pressure could be stronger but it was okay..
Hello, Thank you for your wonderful comment that made us happy. We look forward to seeing you again. Best regards, Moss Hotel Management