When I made my check-in as I arrived late in Istanbul the night receptionist stopped my passport on reception without to noticed me. When I was in room after a while I remember about passport and I was going back. First he didn't sayed nothing and after said that he is keeping safe.I was very upset and angry because he didn't ask for my permission.I don't know if is a rule in Turkey hotels but everywhere around the word they used,maybe scanned or made a copy but never was keeped. He said that I can have it if I wanted back and of course I took it back. Retaining it without my permission was upsetting me and was giving the feeling as I am traited as a thief of as a prisoner. Also in another night the door from outside was closed I needed the wait until same night receptionist was opening the door ..The rest of staff was all very kind and good profesionist.

Very nice hotel with excellent services. Very nice and luxury hotel.The breakfast was excellent as well and hamman experience. Most of the staff was very kind and nice

Stayed in June 2025

Very clean rooms, cleaned on a daily basis, stuff very kind and friendly, great location, overall I was very pleased and would definitely come back.

Stayed in July 2025

The bed is a bit too hard and there are no extra big pillows. Most of the staff don't know English but communicating with sign language or Google translate works fine. You also don't get to have more than one room card to get in individually if you are more than one person, although we did get an extra card when we asked for it for electricity when we're not in the hotel but that card is for another unused room so it doesn't open the room. Also, the bathroom and room were quite tight, especially the bathroom, but maybe every room is different.

I liked that the staff were very friendly and helpful, also that they clean daily, you get included breakfast and there is a woman only spa if you want and i like all the things they offered us like a tour to the beach and taxi to the hotel. Very helping. Almost everything you need is in the reception; iron, sim card, first aid kit and more. I also like that there's a blow drier, shampoo and shower gel in the bathroom. There was an elevator which was amazing and there is a scale to weigh your luggage on one of the floors. The place of the hotel is very ideal. It's close to everything and it has an amazing look from the window and restaurant.

Stayed in June 2025

Nothing

All are good

Stayed in June 2025

The room was smelling like smoke

Itbwas very nice cozy

Stayed in May 2025

Excellent hotel, very convenient location, good staff. All issues were resolved quickly. Breakfast was included, everything was great.

Stayed in March 2025

We stayed in this hotel on our last Istanbul visit and it was great. Location is really good, metro station is near (it's important since you can come by metro from airport), bus stations are near to take you wherever you want in Istanbul and most popular landmarks like Grand bazaar, Sultan Ahmet mosque and Aja Sophia are 25 minutes by foot. Hotel is clean, they clean rooms every day. We visited in December and rooms are very warm. The staff is very helpful and nice.

Stayed in December 2024

The Hotel suites generally needs renovation. The rooms at the Booking looks more attractive and bigger then really are, but acceptable for the price. A little bit noisy outside cause located among wholesale and retail stores.

The Hotel is located in 20-25 minutes by walk way from the main Istanbul attractions. The breakfast menu with slight variation but tasty and always enough. The breakfast with the view on the Marmaris sea and the crossing ships is amazing. Also, can mention very friendly and helpful staff.

Stayed in November 2023

The staff Aziz in the reception very professional and helpful thanks Aziz alot we appreciated 🌷🌷🌷🌷

Stayed in February 2023

The hotel is excellent. Hotel staff always help with whatever is needed. Room cleaning every day. Everything is great.

Stayed in July 2025

Pictures not a good reflection of property We didn’t get a city view but a view of old dirty buildings and peoples apartments/people able to look directly into our room. Pigeon and bird droppings view/directly outside window. Shower small and compact with no window. Mould in bathroom/shower. The hotel managers don’t think this is a problem. They offer a free upgrade when you make the booking on booking.com but we didn’t even get a decent standard room.

Close to get to main attractions but the area isn’t the safest, which was also confirmed by people living in Istanbul. Breakfast was good.

Stayed in July 2025

Staff were helpful and rooms were clean

Stayed in June 2025

The location is so good and a veery good place for shopping

Stayed in June 2025

The personal and the owner his self taking good care!!! The location is the best of the best,with sea view;-) always again and again

Stayed in May 2025

Very satisfired of conditions and location of the hotel

Stayed in March 2025

Area around. Parking on the street.

Good location. Decent value for money. Friendly staff.

Stayed in July 2024

Staff is not friendly. They want to make money on each step. We wanted half day stay they charges full day.

Stayed in June 2024

No complaints at all.

The staff were amazing. They are very helpful with everything.

Stayed in December 2023

Nothing

The room I got was clean and the stuffs were very kind

Stayed in November 2023

Customer service was disgraceful; customers not considered as people but a money generating commodity.

Location, close to shops, historic sites and public transport

Stayed in November 2023

Excellent services

Stayed in November 2023

Very noisy, we had a room close to the elevator and and on the 6th floor below the restaurant. On the evenings it was so noisy on the floor and above us that we had rarely slept during our stay.

Staff is friendly and the breakfast is nice. The location is also good, the Blue Mosque and Hagia Sophia is about 15-20min.

Stayed in June 2023

even they took money for dinner and moving around the sea but they didn't. I have been pi's off bad experience honestly.

It was bad with decoration all day and night noise. I will never go to that hotel again

Stayed in February 2023

I didn’t like my bed

It was very close to the city

Stayed in February 2023