Breakfast was uncomfortable with floor manager walking on patrol and somewhat irritating

Friendly reception and assistance. Breakfast very good.

Stayed in April 2025

The room was small and room service did not clean the room on one of the days. Lighting was little to none with both bedside lamps not working. Not much variety for breakfast.

Lovely hotel in a great location from the beach and local amenities. The staff helped us with our taxi when they let us down and didn’t turn up. Thank you for this as I was anxious to return back to UK due to starting a new job the next day so didn’t want to miss the flight.

Stayed in August 2024

Staff are very unwelcoming, especially at reception, and the manager is very unhelpful. We went as a group of 11 and a baby, and he made us all feel very uncomfortable 😕

Fantastic location and clean rooms

Stayed in September 2023

We have 1 person working night very bad no like arab all the time iam talking hello not replay and face not good

All good only 1 person

Stayed in September 2023

the breakfast is good but required variety of cooked dishes. the elevator and some accessories in the toilet required maintenance

the location and room view

Stayed in May 2023

mattress was too hard for my liking, and breakfast could have been a little better.

very clean, right location, friendly and helpful staff.

Stayed in September 2022

I didn't like the fact that it wasn't an all inclusive hotel with food included in the price. As it wasn't cheap for a family deluxe room. Beds were hard and uncomfortable and doors slamming in the early hours which I had to report. Pool was small. Expected more for the money really.

I liked the location of the hotel. But a little misleading with pictures of a Pool table that is located at next doors hotel. Staff can be a little hit and miss, front desk say hi and acknowledge you if they feel like, Kaleab is great and kept his promise of changing our room after issues with a broken bed. He was greeted us and also helped us on our way out. Kitchen breakfast staff were great and always on hand to help if you needed anything, I personally thanked them before i left. Great team.

Stayed in September 2022

Location

Stayed in August 2022

The staff management is atrocious. They will ruin your holiday with their horrendous communication style. The facilities are okay but almost a 100 reviews are just about the poor hospitality.

Caution- visuals are deceptive! While the hotel is situated perfectly near the beach, and you may find rooms and facilities suitable to your needs, you will be disappointed soon as the hotel staff open their mouth to talk. The manager at reception is very rude! A review I overlooked when booking the hotel and regretted later. I requested an early check-in and got confirmation from booking.com but not from the hotel itself. I understand since it was not a confirmation from hotel, they ain't obliged to give us early check-in. But the way the receptionist behaved with us at 7am was atrocious. He was courteous enough to let us leave our bags there, however, no one supervises ur bags and there is no cloak room either. The behaviour of the staff was so awful that we decided to not use the facilities at this hotel except sleeping there for 1 night only and we dint book any expedition with them either. We spent our entire day at the pvt beach next to hotel Yunus and loved their mannerism and hospitality. While we had a delicious lunch and breakfast with yunus, they did not charge us at all for their pvt beach. Next lovely and inexplicably amazing experience at RomaSteak Dail sea food at Sentez restaurant bar. The manger Jimmy there is such an amazing person and looks after his clients alot. I will highly recommend to visit him and perhaps the Ketenci staff can learn few hospitality etiquette there too.

Stayed in August 2024

Hair on the bed, tiny bathroom

Varied and tasty breakfast, polite stuff, free parking zone, good location, apartment needs to refresh

Stayed in January 2024

The bar service can be improved. The bar tender didn't speak English.

Amazing view from my room.

Stayed in October 2023

Fridge didn’t work, curtains kept falling off, AC was not good. Toilet had minimum lighting could bare see. Staff was unhelpful.

Ideal location

Stayed in September 2023

I didn't get to sample the food so can't comment. But overall I would not recommend this hotel as the beds were uncomfortable and staffneed to smile and learn to greet people with courtesy, my first encounter when checking in, he did not once, lift his head up and look at me, he just grunted my room number

There was not one member of staff that made me feel welcome, I was travelling alone, and I felt very isolated, hoping that the hotel staff would make me feel at ease but sadly, I was up in my room and cried my eyes out.

Stayed in September 2023

The customer service of the hotel staff was very poor, they were not happy to engage with customers enquiries, they were not very helpful or friendly. The breakfast was not good at all with hardly any variety of options. The beds were not comfortable to sleep either. The cleanliness and the hygiene of the room and hotel was horrible, the smell from the toilets were bad. I would highly recommend people not to book this place for their stay and does not deserve to have any star ratings of this hotel.

Everything else apart from the hotel.

Stayed in August 2023

Perfect privately owned hotel.

Stayed in August 2023

Very poor noise insulation from outside traffic )I had to wear acoustic headphones at night). Breakfast was a very simple Turkish breakfast - no international/western choices.

Right beside the beach. Nice size family room (separate child’s room). Great view over the bay from the balcony.

Stayed in August 2023

Reception stuff are rude, don’t know how to deal with guests, had to raise my voice twice to get things done. Asked for a towel, and their first response you can get one from the supermarket across the road!! Audacity …

Location

Stayed in August 2023

Great breakfast and location

Stayed in July 2023

Everything was perfect

Excellent location Excellent facilities Very friendly staff

Stayed in July 2023

The hotel is not worth the amount paid.. The staff is very bad, one of the worst hotel staff that I have seen in my life. There is no help in the simplest thing, and dealing with them is very difficult... The first time in my life I see a hotel this bad and not clean. It is very dirty. Everywhere is dirty. I cannot touch anything... There are stains and hair everywhere in the toilet, sheets, and the floor... It's good that I brought sheets and a pillowcase with me, otherwise I'd rather sleep outside than sleep in such a place…Unfortunately for the money I paid it is not worth it at all, and I don't advise anyone to stay in it

I didn’t like anything

Stayed in June 2023

Nice and clean rooms .. nice location with amazing sea view.. friendly staff

Stayed in June 2023

- smelly rooms - shower was not working well - breakfast was awful

- staff - location - view from room

Stayed in April 2023

Clean, fabulous view, staff really friendly

Stayed in March 2023

There are no comments available for this review

Stayed in July 2025