The hotel needs a little bit of tender loving care

The very friendly and helpfull staff. We even received a plate full of delicious watermelon and biscuits to welcome us. They drop us of at the bus station on our last day. Everythin we need for our stay.

Stayed in July 2025

On the downside, the elevator's capacity and age can be a challenge, and the furniture feels quite dated. Bed comfort could be improved, and the lack of toilet amenities is noticeable.

Keles Hotel in Rize offers a warm and welcoming experience, with an incredibly friendly staff eager to assist with transportation arrangements, making guests feel truly valued. The location is also a highlight, providing easy access to local attractions.

Stayed in May 2025

The people who work there were super helpful specially Jittin Maqbool at the breakfast place he was super helpful and nice , friendly with kids . And Having un Arabic speakers at the front desk was so helpful and she was nice and kind

The place was nice, the room was big and clean

Stayed in July 2024

Lift space

Very good location with always helpful staff. Lift space not enough. Except this quite good ☺️

Stayed in April 2024

The room wasn't as expected, and the noise around the place.

Breakfast was good, and the staff was helpful.

Stayed in January 2023

difficulty to park my car

Staff is co-operative &kind

Stayed in October 2022

shower was leaking little bit,

perfect place and nicest breakfast for this money you can have

Stayed in September 2022

There was a new construction just in front of the hotel was a bit noisy .. Hard to find a parking but the staff will manage it for you ..

All the staff are so kind and cooperative specially Mrs Gunu the receptionist .. nice room design / cozy bed / fast Wifi and big bathroom .. i recommend it 👍🏻

Stayed in September 2022

Too short a stay

Very central. Very close to beautiful seashore boulevard walkway. Staff super helpful

Stayed in September 2022

Sometimes smell was coming from toilet pipes but nothing serious.

Very pleasent staff. Nice room and comfortable bed. Clean linen. Hotel is old but very nice.

Stayed in September 2022

Nothing

The staff were welcoming, the room was so big and very clean. The buffet breakfast was amazing, so many options!

Stayed in July 2025

The bathroom was not clean, including the sink, which was dirty. Even the floor felt sticky

Staff was very nice.Price with services is good

Stayed in June 2025

Amazing staff

Stayed in September 2024

Furniture have to renewed

Staff very friendly. Location perfect . Breakfast tasty

Stayed in August 2024

Cleaning, non preparedness of amenities, not working door lock.

Kind stafg

Stayed in July 2024

Wifi was not working well

Location was great… room was very spacious… staff very kind… great variety for breakfast… Excellent value for price… definitely coming again

Stayed in July 2024

The stuffs were very helpful

Stayed in July 2024

Some mosquitos were found and most properly because we opened the windows at the first beginning then we closed them and used AC and killed all the insects ourself.

The staff at the reception and in the restaurant were so good and room and toilet were exceptional. We found them there for us to park the car.. Loved them how helpful they were. We also love the location in the middle of the city and near by all the restaurants and shops and supermarkets.

Stayed in July 2024

The lift is old and small

1 -location 2- Staff 3-Breakfast 4-Room size

Stayed in June 2024

Breakfast could have been better

The staffs , they were amazing , very welcoming with a very good hospitality and attitude

Stayed in April 2024

The hotel situated in the city centre.. Rooms was vast and very clean.. Bed were completely comfortable. Mostly I liked very much was very attentive staff, always smiling and suggesting help

Stayed in November 2023

Nothing

Staff are friendly and helpful Location is perfect, 10 mins walk to the amazing botanical garden, and to the rize castle. Amazing experience.

Stayed in March 2023

When I arrived to the hotel, the reception, welcomed really friendly and explain me all the information that I need for my stay. Also, informed that in the lobby there is access to cay and coffee all the time, which is really nice. I received a room at the first floor and I was surprised that the room was so big. It was a room for 4 persons. The room was nice, with comfort beds. The showers were clean and full staffed. But, I think that the biggest plus of my stay was the breakfast buffet. Really nice selection of cold and hot food. Also, I have to say all the kindest words to the kitchen lady. She told me that soon they will have Menemen, which I didn't understand, but once she brought it, she specially prepared for me a dish.

Stayed in November 2022

small elevator suitable for like two people - that's a nightmare, but not super critical. Crucial for me was non-English speaking specialist at the front desk. Only Turkish hospitality (stranger translator) led the situation into positive resolution. For some reason the hotel attempted to collect payment in cash (despite it's been withdrawn from my card to that moment)... Lucky me to be able to show the transaction screenshot from my bank application.

Cozy room with rapid heating and presence of all necessary stuff. Good for one night stay.

Stayed in November 2022