Thank you for service. Good view

Stayed in August 2025

Our room was a connection room, the 2 rooms were good in size but are located at level -3!!! Which is underground from one side but level 1 from the backyard side. The background site is miserable( water tanks and garbage). Moreover, it was hard to reach the room itself since there is only one elevator that reaches there while the other 2 elevators take you somewhere else and you will not be able to reach your room. The elevator itself was not safe and makes terrifying sounds and shakes hard before stopping. You can take the firestairs to reach down which are kind of scary and dark and leads to the workers rooms and under ground heater and these stairs were round and not safe for kids as well. The breakfast is low quality food and not recommended at all! The internet is fast but was off for almost 1 day during our stay for an unknow issue. The staff is not that much friendly and not helpful. I had to go 3 times from the room to the reception desk to ask them to send someone to open the connection door between the rooms. And they did not give me internet connection details directly as well, i had to go to the reception desk to ask them for it.

Location is very good and so close to istiklal street and metro

Stayed in September 2025

Cleaning - spa facilities was closed - pictures not matching the fact - room need some maintenance- breakfast so poor and staff kitchen not clean well -

Location - staff kind and helpful

Stayed in August 2025

Elevator

Breakfast view

Stayed in July 2025

The buffete breakfast used to be better but still good

They keep good rates and friendly staff.

Stayed in July 2025

Staff friendly. Good location

Stayed in July 2025

The breakfast

Th staff

Stayed in June 2025

Door card sometimes did not work

Stayed in June 2025

The room was very small.

Location

Stayed in June 2025

Very close to Taksim Square, beautiful Bosphorous view, generous breakfast and wonderful reception staff.

Stayed in April 2025

There is no even the basic hygiene in breakfast area,nothing is covered and after 10 you can not even drink water. Many people standing above the buffet and coughing and this is unacceptable. Of course restaurant always dirty (flood and tables) Most of the times elevators is broken. Shower heads is not portable only on the ceiling which not convince at all.

Great location . Very polite morning and afternoon receptionist.

Stayed in June 2025

Some of the staffs were a bit rude. Manager was cooperative .Behnaz was helpful from the front desk.

The location of the Hotel, with Bosphorus View from our Room. We were lucky to have the rooms in front of the Bosphorus View.

Stayed in May 2025

What I didn’t like was that the shower door no longer had a magnet (Room 2203) — meaning you couldn’t close it properly — and the blind didn’t work, so people could see in from outside while you were showering. Since we were traveling as a couple, it wasn’t a big deal for us, so we didn’t report it, but it would’ve been a different story if I had been with a coworker. Breakfast was plentiful, but still kind of boring. I don’t want to complain — some people don’t have anything to eat at all — so it wasn’t a big problem. Still, for a GRAND STAR hotel, I would have expected something a bit more varied.

What can I say ... the location of the hotel is really great! Everything was nice and quiet, the shower had hot water, so no big surprises. We had a room with a sea view (which wasn’t guaranteed with our booking — we could’ve ended up with a street view). All in all, a good price for a great location.

Stayed in May 2025

Aircondtion is not working proberty

Breakfast is v.very good

Stayed in May 2025

The breakfast need to be improved by add some varieties.

Excellent location

Stayed in April 2025

Nothing everything was OK.

The Location is unbeatable. The Room is Always clean. The staff is friendly and very attentive. Other guests might notice every detail in the hotel... but even as a guest in the heart of a metropolis like Istanbul, you have to do without unnecessary things. And you can't give such a beautiful hotel a bad review. I would recommend this hotel. The price is also very interesting.

Stayed in April 2025

The staff is super friendly. A few minor things, like: dirty towel being folded and put back instead of replacing it and the room being just outside the lift and fire exist so was a lot of noise. Luckily - I slept only 2 nights out of 3 there as well as was tired and knackered then other two. Otherwise - would’ve been a bigger issue. But the location is perfect as well! Staff helped out with all that was needed. Only thing there was no shower gel/shampoo and no one properly checked in the 3days that I stayed - but I used my own.

Stayed in April 2025

Great location and friendly staff.

Stayed in April 2025

Helpfull staff good location

Stayed in July 2025

Thank you for service nice reception

Stayed in July 2025

The property doesn’t correspond to given 4 star it is less than 2 star Hotel. The elevator doesn’t work, stairs and surrounding is dirty and in dust.

The location of the property is quite normal, near to Taksim Square

Stayed in August 2025

The smell on the restaurant floor and in the restaurant was just terrible; the presentation of the food and the quality were bad. Staff will help, but after a loooooong time. The cleaning was terrible

The locarion

Stayed in August 2025

Poor cleanliness, poor customer service, and low quality breakfast options. Room facilities provided were not matching the booking online. One elevator was wokring only for the whole building and swimming pool was not available.

Location only.

Stayed in August 2025

My stay was very disappointing. The rooms were not clean, two were in the basement with a terrible smell and poor ventilation, causing breathing issues. The swimming pool was out of service, and construction noise made it hard to relax. We asked to change rooms, but no real action was taken. This was far below the standard expected from a 4-star hotel.

NA

Stayed in August 2025