Reviews of Hotel Grand Kaptan - Ultra All Inclusive 5 stars
Obakoy , Gol Mevkii, 07490 Alanya, Turkey
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClean hotel , easy access , pool is fare , moon bar is nice to spend the evening at , pool bar is nice for the day
The corridors is super hot, and humid , the hotel was going to charge me 40 euro for extra 1 hour for late checkout although I booked for 5 days , I booked for all inclusive , and 5 days still didn’t manage to find a booking for alacart restaurants , the main restaurant food is below average , and not tasty at all. Main pool didn’t look super clean.
Dear Nouri, Thank you so much for your kind feedback. It would be our pleasure to welcome you and your family again soon.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and family friendly
Not enough staff at certain times which lead to ques
Dear Smith, Thank you so much for your kind feedback. It would be our pleasure to welcome you and your family again soon. Grand Kaptan Hotel Team
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewTurkish Baths were amazing Food and staff were excellent
Main pool was closed first day of our stay and slide pool was over crowded 😒 Lifts need to be updated too slow and not big enough for the size of the hotel
Reviewed: 27 June 2024 · Stayed in June 2024
Verified reviewReviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 29 October 2023 · Stayed in October 2023
Verified reviewFood, parking, drinks, personal.
Rooms, bed was uncomfortable, the hotel needs upgrade, its old. The bar downstairs smelled like grandmas house.
Reviewed: 14 September 2023 · Stayed in September 2023
Verified reviewjust a terrible hotel. It’s definitely NOT 5 star hotel, maximum 3 stars. The hotel itself is very old, there are even no sockets around the bed to charge your phone. Wifi is not free. Food there is just disgusting. So, it doesn’t worth any money, I’m sorry for wasting my money and time.
Reviewed: 20 August 2023 · Stayed in August 2023
Verified reviewStaff was extraordinarily friendly, helpful and caring. Indeed, the facilities were old (like we read in the previous comments) - however, they are well refurbished and maintained. Both pool and beach front were nice. One thing we noticed was the security - the hotel staff pays extra attention to the security of the guests and their belongings. The food was over the top. So far the best bath and sink drains in the room - kudos for the maintenance! Nice touch with the direct access via underpass to the beach. Do not forget to check out the special tour offers next to reception in the morning (after breakfast).
Elevators are gateways to hell. :) Slow, small, hot and without any sort of ventilation and/or AC. The moment you step in, you are in a sauna - getting wet all over. Unfortunately, elevators must be overhauled. On other thing, either restaurant's absorbers are not working or they are not sufficient. Although the cooked food is fantastic, the burned oil smell infused to your clothes is not pleasant.
Dear Guest, Thank you for nice comment :) see you soon ,
Reviewed: 22 June 2023 · Stayed in June 2023
Verified reviewReviewed: 26 April 2023 · Stayed in April 2023
Verified reviewview and sweets
food is very bad
Reviewed: 22 April 2023 · Stayed in April 2023
Verified reviewReviewed: 10 November 2022 · Stayed in October 2022
Verified reviewReviewed: 10 November 2022 · Stayed in October 2022
Verified reviewReviewed: 18 October 2022 · Stayed in October 2022
Verified reviewthe location and cleanliness
the food could have had more variety it was quite repetitive
Reviewed: 14 October 2022 · Stayed in October 2022
Verified reviewThey washed 5 shirts and 5 shorts and 4 Boxers They charged us 1400 TL This price is very high for washing I will never book that hotel again And i will not recommend it to anybody to book it
Reviewed: 8 October 2022 · Stayed in October 2022
Verified reviewReviewed: 7 October 2022 · Stayed in October 2022
Verified reviewReviewed: 18 September 2022 · Stayed in September 2022
Verified reviewgreat place ,personal is kind ,great pool ,good food ,great location , 10/10
Reviewed: 12 September 2022 · Stayed in September 2022
Verified reviewonly location
not satisfied with service and food was poor quality