Reviews of DoubleTree by Hilton Istanbul Gayrettepe 5 stars
Buyukdere Cad. No:117 Gayrettepe, Sisli, 34394 Istanbul, Turkey
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewPerfect location
Dear Hariv Mernin, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Gayrettepe and I hope to welcome you back soon again together with my team. Yours sincerely, Hasan Sevinc Front Office Manager
Dear Hariv Mernin, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewGood
They promise me to give me 501 room as per my request but I found it occupied 😔
Dear Mohamed, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for not being able to allocate Room 501 as originally promised. Unfortunately, due to an unexpected technical issue that occurred a few days prior to your arrival, that room could not be prepared to our standards. To ensure your comfort, we assigned you a room of the same category as an alternative. I understand this may not have met your expectations, and I am truly sorry for any inconvenience this may have caused. Your satisfaction is very important to us, and I appreciate your understanding in this matter. We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Kind regards Hasan Sevinc Front Office Manager
Dear Mohamed, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for not being able to allocate Room 501 as originally promised. Unfortunately, due to an unexpected technical issue that occurred … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWonderful hotel with helpful staff, conveniently located for the airport metro.
Nothing.
Dear Malcolm, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Gayrettepe and I hope to welcome you back soon again together with my team. Yours sincerely, Hasan Sevinc Front Office Manager
Dear Malcolm, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of o… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewThe location worked well as it's close to metro. The staff were polite and welcoming. The room was clean and spacious. I enjoyed this short stay.
Dear Andy, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our guests, and it is always so pleasing to have confirmation that we got this correct! Thank you again for choosing the Doubletree by Hilton Istanbul Gayrettepe and I hope to welcome you back soon again together with my team. Yours sincerely, Hasan Sevinc Front Office Manager
Dear Andy, We are very pleased to read that you had the most wonderful stay at Doubletree by Hilton Istanbul Gayrettepe. We pride ourselves in delivering an exceptional level of service and truly the most memorable of stays for all of our g… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in April 2025
Verified reviewAt night I was too tired to decide on room service. But in the morning, I told the receptionists that there were no bathrobes, sewing kit, cotton pads, vanity kit, etc. in the room at all! There was only tea for one person and only one glass in the bathroom. My pillow even had two holes in it ,also there are holes in curtains. SPA was on reconstruction. And the hotel told us about it, just the day when we can't do the free cancellation. They didn't offer any sale for this inconvenient situation. The lotion bottle in the room was nearly empty... I was really disappointed. This is not the Hilton service I expected. And EVEN after telling this to the reception in the morning, when I came back to the room now, I still didn’t find any bathrobes, no second glass, and the lotion bottle is still empty. They put just for one person loofah and ladies set...impossible... They have it all for clients, but put it just after 3 time asking. I really have no idea what’s going on.
Dear Olga, hank you very much for taking the time to share your detailed feedback. We genuinely regret to hear that your recent stay did not meet your expectations, and I sincerely apologize for the inconvenience you experienced. Please allow me to clarify a few points in light of your valuable comments: Due to some unforeseen maintenance needs, our swimming pool had to be temporarily closed in order to provide a better and safer experience for our guests in the future. This decision was made with great care, and we made every effort to inform our guests ahead of their arrival. We are truly sorry if this caused any disruption to your plans. Regarding the bath amenities such as bathrobes, vanity kits, and similar items – as per DoubleTree by Hilton brand standards, these items are available upon request and provided to guest rooms free of charge once requested. However, we fully understand that this may have caused discomfort, especially if your requests were not fulfilled in a timely manner. Please accept our sincere apologies for the delay in delivering these amenities and for the inconvenience you experienced with the room condition, including the pillow and curtain issues you mentioned. Rest assured that your feedback has been shared with the relevant departments for immediate review and action. What you described certainly does not reflect the high service standards we aim to deliver, and we will take the necessary steps to prevent such occurrences in the future. Once again, thank you for sharing your experience. We hope that your travel plans will allow you another visit to our hotel. We deeply would like to make up for your experience in your next stay. Warm regards, Inan Dogan General Manager
Dear Olga, hank you very much for taking the time to share your detailed feedback. We genuinely regret to hear that your recent stay did not meet your expectations, and I sincerely apologize for the inconvenience you experienced. Please al… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewRoom is nice, stuff is friendly, the price is acceptable.
Dear Andrey, Thank you for taking the time to share your feedback. We are delighted to hear that you found the room comfortable, our team friendly, and the price acceptable. Your satisfaction is our priority, and it is always encouraging to know we are on the right track. We look forward to welcoming you back in the near future for another pleasant stay. Warm regards, Hasan Sevinc Front Office Manager
Dear Andrey, Thank you for taking the time to share your feedback. We are delighted to hear that you found the room comfortable, our team friendly, and the price acceptable. Your satisfaction is our priority, and it is always encouraging t… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 June 2025 · Stayed in May 2025
Verified review