Fantastic hotel

Stayed in May 2025

Wifi in the rooms!

Great Location and amazing staff and service!!!

Stayed in March 2025

The air conditioner not working properly

The sea view room, the kindness and professionalism of the staff, the quality/price, the fitness room.

Stayed in March 2025

The indoor swimming pool

Hotel was very clean,food was great Service was top,we really enjoyed our stay special thanks to reception team and restaurant staff

Stayed in January 2025

The only thing that let it down was the food really. The breakfast was very good with a very good selection. The soup in the evenings was lovely but the main courses & desserts could have been better.

The property was very good. Happy staff & the animation team worked very hard to make everyone welcome. The evening entertainment was very good too.

Stayed in January 2025

Drinks are awful. Beer wine and non branded spirits. I paid for branded beer bottles. Piano bar needs doing up it’s to dark and stinks of smoke.

Staff are Amazing, location to the beach is perfect with a beach bar, more sun beds than guests.

Stayed in October 2023

the wifi in my room was too weak, and the cleaning room wasn’t that active. and finally there was lack of fruits in the meals

the stuff we’re too friendly and I really enjoy it

Stayed in May 2023

I mentioned already I didn't like not having a water spray next to the toilet

It's really nice hotel with good worthy value specially with two meals offer. The breakfast and dinner are really good and so many varieties of food sweets and ice cream. But unfortunately they don't serve drinks in dinner to force you to buy them but you can be smart and just bring in your water bottle 🍼. Another problem I faced as a Muslim that they don't have water spray (shattaf) next to toilet which is a very critical point for a Muslim because we use water spray to clean ourselves after using toilet 🚽 so I hope admin will take care of it. The location is ok if you have your car otherwise it's a bit far from market and restaurants. Thanks very much for the hotel admin

Stayed in March 2023

The indoor pool was amazing! Half inside half outside and heated (visited in March) so could swim outside. It was too cold to use the main pool but I was more than happy to use the relax pool. The hotel is right on the beach so the location is perfect. Plenty of sun loungers and chairs. The food was standard buffet fare for this kind of place - nothing to complain about. The first room they gave us had a lovely view over the cark park....but the reception staff were very accommodating when we asked if they had a room overlooking the pool instead. From this room you could just about see the sea behind the trees, it was lovely. All staff we interacted with were friendly and I'm sure would do what they can to ensure you had an enjoyable stay. The room was not bad, the bed was comfy and bathroom was fine. My partner was disappointed there were not bidet hoses in the rooms (they did have them in the public bathrooms however). Overall we had a lovely and relaxing couple of nights in Phenicia. I would recommend this hotel and hope to stay here again in the near future.

Stayed in March 2023

We would prefer a double bed rather than 2 beds with a big gap between. The animation team were a little too persistent. We went to relax but were asked over and over about taking part in activities and trips. It would be nice to have activities and trips written down so you can plan accordingly instead of having to interact with many different people telling you about different things. Food was ok but a bit oily.

Friendly staff. It was our wedding anniversary and they decorated the bed. Nice and relaxing. Good views of the sea. Great value for money. Heated indoor pool that goes outside was very welcome as it isn't hot enough in March for an unheated pool. The food had allergy symbols on it, which is great for those with gluten and other intolerances. We would recommend this hotel to friends and family.

Stayed in March 2023

Due to the blue lighting in the hallways, one could see all the old stains on the carpet.

The staff was excellent; attentive, polite, communicative, and helpful. The food was decent, the rooms and facilities clean. And the shower had good pressure and consistent heat.

Stayed in March 2023

the gym

the pool. the food, the people

Stayed in March 2023

The staff were a little too quick to remove our plates etc.

Good selection.

Stayed in March 2023

My shower only had hot water if the tap was running on the sink. This was reported and the maintenance guy did attend

Great staff, food was nice and facilities were clean. Animation team were attentive and put on some great shows

Stayed in March 2023

Reds updated carpeting

Very nice clean well maintained

Stayed in February 2023

Need new carpeting in halls

Very lovely pools and great friendly service

Stayed in February 2023

Staff was nice, waiters too and special thanks to Mohamed on the beach cafeteria..

Stayed in January 2023

View of the room, and no lift in the building

Breakfast was great

Stayed in October 2022

Most of the housekeeping staff dont speak English. I got food poisoning near the end of the trip, I think it was the fish in the main restourant.

The beach, staff/animation team, activites, food (in general), events etc... Hotel is nice. You can do both, you can partake in activites or chill out on the beach and pool, which can be nosiy or calm. Its a good mixture of both. The beach is pretty neat. Very good value for money. If you thinking about going, go!

Stayed in September 2022

None

Everything was perfect

Stayed in March 2025

All was good

Stayed in February 2025

Attention to detail in regard to the rooms was bad. Bathroom sink plug stuck hence blocking. Bath was peeling in many places, mould in sealant. Balcony furniture in bad condition. Breakfast served in an annex which you have to walk outside to and not ideal on cold mornings in January!

This property is rated as a 4 star and it used to be but now I feel is the lower end of a 3star. Rooms are badly in need of re decoration.

Stayed in January 2025

Rude Woman in recepcion who doesnt accept reservation of our Tunisian friends. She discriminated them because they are from Tunisia . She say that reason is they buy it on travel agency. It was Saturday so it wasnt possible talk with travel agency. On Monday another recepcion accomodate them on hotel. But where we are? How its possible that one rude and unpolite woman only recepcion can destroy our together holidays? Really dont recommend this hotel. Rude and discriminacion!! There was lot od single people , lot of friends, but she has some personally problem. We are very sad that it wasnt talk with some manager. Because this behaviour needs apologize. We lose time and energy too.

Nice beach, garden and pool

Stayed in November 2023

The staff, was overal very nice and the food was good. The location was excellent, it was extremly beautiful.

Stayed in October 2023

Absolutely everything. The hotel is clean. The staff are great, all of them. One of the greatest private beaches I've seen in my life. The food is amazing.

Stayed in October 2023