The property is exposed to harsh natural elements - rain, salt air, wind - which takes toll on the exterior walls. I suspect bright white walls are a longstanding branding mark of the hotel (and I can see why, it stands out against the greenery very beautifully), but I would recommend to the hotel owners to consider natural stone or stone veneer (perhaps light gray color which would still stand out like white). It will be more forgiving and won’t show every single imperfection like white stucco does. The hotel is so beautiful and hope it will last many more years!

Fantastic location in a picturesque bay with beach steps away. Terraced architecture and layout makes it feel cosy and interesting to explore - a lots of unique spaces, like restaurants, lounges, bars, all boasting unbelievably beautiful views. Rooms are renovated and well thought out. Staff is super nice, helpful and professional as expected from a hotel this level - well done!

Stayed in August 2025

The walk up to the entrance is quite steep and could be difficult for the less able. The elevator only goes to 6th floor then it is stairs for the next three floors.

Breakfast was absolutely superb. with amazing choice and great quality of offerings. Unsurpassed views from the balcony. Amazing weather (but this was lucky - there was a break in the monsoon rains.

Stayed in August 2025

Location to the beach, staff were wonderful and friendly. Restaurant and food variety very nice.

Stayed in August 2025

The pool, the room, the balcony

Good hotel good spot nothing to complain about

Stayed in August 2025

Gorgeous setting on Nai Harn beach with the most fabulous food.

Stayed in August 2025

Nothing

Stunning views and scenery! The staff were absolutely amazing and attentive. We loved it so much!

Stayed in August 2025

Amazing location, nice staff and very confy

Stayed in August 2025

Stunning view next to the beach

Stayed in August 2025

Bed and pillow too soft for me. But that is very individual.

Excellent location. Best ever breakfast buffet I have tried.

Stayed in August 2025

Lots of insects

Amazing location, right on the beach with beautiful views

Stayed in July 2025

Big rooms nicely decorated Beautiful breakfast - lots of choice and great service Amazing staff, very friendly and attentive Nice beach Several different bars and restaurants with good food and happy hour cocktails

Stayed in August 2025

Farway from everything. Cost us lots of money to get around, too many steps to climbs was supose to stays at royal in 9th floor elevator reach up to 6th floor was totally stupid then have to climb 3 floors by foot and climbing them have bad knees all my excitement are gone with the wind

Very quite and comfy....breakfast was okay

Stayed in August 2025

Nothing everything nice

The location and the beach is white sand there is no stone clear water deep water you can swim the style of hotel is very nice

Stayed in July 2025

The hotel is isolated close to a shabby town

Huge with an exceptional choice

Stayed in June 2025

There is nothing negative at all about our stay!! On a previous stay at The Nai Harn in August 2022, we wrote a review regarding smoking around the common ground areas such as the pool and the cosmo dining area, particularly at breakfast time. I am so pleased to report that this issue has since been addressed which is so pleasing, thank you 🙏 I’m also pleased to see that there are some more affordable good tasting wines on offer…particularly the V8 Sparkling wine. 🍾🥂😆

We love everything about the resort…this is a priceless location. This was our fourth vacation at The Nai Harn over the last 8 years, this one a long stay. The staff are so friendly, welcoming and genuine. They truly care about all their guests and their experience, extremely knowledgeable and excellent English. We would like to thank the Cosmo team for their brilliant service at breakfast 👏🏼 May, Oil, Mook, Pare, Nan and Fon. Our morning greeting and attention to detail is next to none. Thank you so much for your service! Miss you. The pool team are also equally amazing; Grace is absolutely gorgeous and has a great sense of humour. Kit, Chain are so polite. Their personalities are perfect for hospitality on those lazy days relaxing around the pool, again attention to detail also very high. We have named a few of the staff above but seriously every single member of the reception team, housekeeping team, the spa girls and even the security guard that was all over every detail to make sure we were so well cared for and most importantly comfortable and safe. I think he had a tear in his eye when we left. Truely exceptional!!! It was the most fabulous vacation that will stay with us forever. Thank you so much for the memories and your amazing care and service. We miss you already xox

Stayed in June 2025

All was good

It's not my first time in this hotel. Won't be my last either

Stayed in July 2025

It would be great to have a shuttle into NaiHarn

Location is fantastic, staff are incredibly welcoming, a wonderful stay.

Stayed in July 2025

Beautiful boutique resort experience. Stunning views from our room, all the dining areas, the pool etc. Staff were exceptional throughout. We happily spent four decadent days there. Lovely breakfast options too. We like to explore restaurants outside of hotels so tried the ones near the beach (Indian and a large Thai one) which are ok for ease. Our preferred option in the end was a 1.5km walk into Rawai or a cheap Bolt to the beach area. Many places were didn’t discover…next time.

Stayed in July 2025

Little far from the action , u need a scooter or taxi if you want to go to kata or Rawai. Also I have mentioned it to the staff at check out too, it’s best to give a room closer to the pool and elevator for families with kids or toddlers.

Everything was perfect , the beach near by , the comfortable room and bed . The staff were friendly . Food was good . Can’t fault it at anything .

Stayed in July 2025

The Nai Harn is more than a hotel — it has a soul. From the moment you arrive, you’re embraced by its beauty, calm, and warmth. The staff are truly exceptional, always attentive and kind. But what sets this place apart is the feeling — the magical blend of the beach, the views, and the atmosphere. You feel like you could stay forever. I’ll definitely be coming back.

Stayed in July 2025

We liked everything!

The Nai Harn was absolutely wonderful with everything you could possibly want from a holiday. The hotel has a complete sense of calm and relaxation around it. The staff are highly professional and so kind and friendly. They go above and beyond to make everything so special. The beach is on the doorstep with the Rock Salt restaurant providing towels, beach chairs and water equipment. We went from mornings by the pool to afternoons body boarding in the sea. You can then enjoy a happy hour at 3pm by the pool and down to the beach for 5pm rock salt happy hour. The food was outrageously good- the breakfast buffet is an incredibly high standard as is all the food we experienced in the hotel and also at the Rock Salt. You must try the prawn spring rolls at the Cosmo restaurant. We are very grateful to experience a perfect balance of attentive staff to having our own space. Thank you Nai Harn!

Stayed in July 2025

Loved absolutely everything. To be honest. Would have liked to have spoken to the manager to tell him/her. If you had to aske me of one fault. There would be none

ABSOLUTELY BRILLIANT 👏 We have traveled extensively. This was the most incredible experience. From the minute we arrived at Phuket Airport to the time of drop of to when left Phuket Airport was "A" grade first class. From the time we booked to the time we left, everything was handled in a professional 5-star 🌟 management. The rooms, the pool, the breakfast, the staff, the views EVERYTHING was. Nothing was too much for the staff and the general vibe of the hotel was so relaxed and peaceful and friendly and back in time

Stayed in June 2025

I have no complaints

This was by far the best place I stayed in Phuket. You cannot beat the views, the staff were incredibly kind and attentive, the food was excellent and it has the easiest possible access to one of the most beautiful beaches. Additionally there is a nurse in residence which because incredibly helpful when a friend became ill.

Stayed in June 2025

nothing

Good hotel, room, location, food.

Stayed in June 2025