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Reviews of The Empress Hotel 4 stars

199/42 Chang Klan Rd.,Chiang Mai, Chang Khlan, 50100 Chiang Mai, Thailand

#274 of 917 hotels in Chiang Mai

Guests' Choice

Review score

Based on 357 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.6

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    8.7

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nice hotel near Chabad Pool is ok Breakfast is not kosher friendly (only some fruits)

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Great stay.we will come again thank u
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could be better

    Great place. We loved it very much. The place, the staff and the location.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No tea available in the room. Only coffee

    The swimming pool, fast check in, big room

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Executive Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Great staff, good room, good breakfast.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Sauna is still working but had its days Breakfast coffee is horrible.... The rest of breakfast is good

    Great staff Friendly and professional Clean and comfortable rooms

    Stayed in July 2025

  • Reviewed: 28 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful ,clean and a great place to stay ,early check in wasn’t a hassle and hotel happy to let luggage be with staff until it was time to fly out .Welcome gist was a great surprise

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location not in the center (a short bolt ride would take you everywhere, though), very small gym.

    Nice staff (most of them), clean, good breakfast.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is a bit dated. In addition, the water didn't drain well in the shower, which was annoying and inconvenient.

    Great staff. Everything was clean.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    9.0
    Fabulous Hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nil

    I enjoy the space and peaceful lobby. The gym needs attention. Some equipment needs maintenance. They welcome the guests in a special way. Love ❤️ it

    Stayed in July 2025

  • Reviewed: 2 July 2025

    9.0
    Great hotel well located and great value.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Well located efficient hotel that is just off main commercial road but quiet and comfortable with good breakfast.

    Stayed in June 2025

  • Reviewed: 30 June 2025

    10
    Fantastic hotel
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Very kind and nice staffs.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    8.0
    Lovely. Eventhough there is no halal meat for breakfast, the staff is very helpful and considerate.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    No halal option for meal, but still many other choices. A bit confusing for Grab driver, some of them does not know there are 2 separate building for the hotel. The hallway is a bit dark, sometimes scary especially when it is off season (less guest staying), maybe add some lighting.

    Great hospitality Wide range breakfast, however limited as it is non halal Room is marvellous Toilet is clean Bath tub! So big! Swimming pool is great. All staffs are helpful. Peaceful area, not noisy and very private. Love the bed

    Stayed in May 2025

  • Reviewed: 14 June 2025

    10
    excellent stayed
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    none

    every thing

    Stayed in June 2025

  • Reviewed: 12 June 2025

    10
    Perfect
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location and staff

    Stayed in June 2025

  • Reviewed: 11 June 2025

    10
    Perfect for group of Freinds
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Super location

    Stayed in June 2025

  • Reviewed: 1 June 2025

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    N/A

    We arrived at this property for a 4 night stay and they gave us an upgrade to The Empress Premier Hotel, their sister 5 star hotel.

    Stayed in June 2025

  • Reviewed: 21 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    NA

    NA

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    We stayed there during Songkran. The hotel is very well located. Breakfast is very copious. We loved the staff who was e
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Very well located and super pleasant and helpful staff.

    Stayed in April 2025

  • Reviewed: 27 April 2025

    9.0
    A very good experience. Definitely worth recommending
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights

    The breakfast spread was good, though there was no Indian item on offer

    Stayed in March 2025

  • Reviewed: 14 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Received an upgrade to the sister hotel which is fabulous.

    Stayed in April 2025

  • Reviewed: 20 March 2025

    10
    An excellent hotel for those seeking a short or long relaxing stay in Chiang Mai.
    • Leisure trip
    • Solo traveller
    • Executive Double or Twin Room
    • Stayed 8 nights

    I had a fantastic experience at this hotel! From the moment I arrived, the staff was friendly, attentive, and always willing to assist. The room was spacious, clean, and beautifully decorated, providing all the amenities I needed for a comfortable stay. The hotel's facilities, including the pool and the beautifully landscaped grounds, were top-notch and well-maintained. Breakfast was plentiful and offered a great variety of flavors to suit different tastes. As a big fan of fruit, I would have appreciated an even wider selection of fresh fruits. A special shout-out goes to both the breakfast and kitchen staff, who were always helpful and prepared a delicious omelet for me every morning. I am also especially grateful to the excellent and attentive receptionist, who kindly accommodated my request to change rooms due to an uncomfortable shower in the initial room. I hope that during my next stay at this hotel, I will have the chance to experience the comforts of the newer building. :-) One of the most delightful surprises was the welcome gift bag filled with various juices, drinks, and treats upon my arrival! It would have been even more special if it had featured local snacks like dried fruits, which are truly delicious in Thailand, instead of international candies. The location near the airport made my stay very convenient, yet the hotel remained quiet and relaxing. Additionally, the complimentary shuttle service from the airport to the hotel and back was a wonderful touch. I highly recommend this hotel to anyone looking for a pleasant and worry-free stay in Chiang Mai.

    Stayed in March 2025

  • Reviewed: 15 March 2025

    9.0
    Great experience
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Maybe some more greenery around the pool area

    Very friendly staff , great value for money

    Stayed in February 2025

  • Reviewed: 7 March 2025

    8.0
    Wonderful stay despite everything
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The Hotel kitchen closes by 9.45 pm So if you are hungry don't expect room service. The menu is so limited. The Lobny Bar is so quite that I didn't know it was there till the third day. I hope they could invest and improve the menu and make the Bar more exciting. The Swimimg Pool Bar was manned by Staffs that spoke very little English or non at all. The first day I was there I had to point out to the staff to clean some broken pieces of bottle. Luckily I did not step on this broken pieces of bottle which was just at The Pool Bar couch Overall despite this small hickups I will say it's worth a place to stay. Quite street but 10.min walk to the Night Market.

    The staff tried thier level best to make our stay comfortable. The welcome gift was a surprise. They sent a flowers to the room on our wedding anniversary which I appreciated. However a small cake or a bottle of wine would have really topped it all.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    9.0
    Most comfortable room with view of cityand convenient locationlocation
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Duvet/quilt on bed too heavy and bulky

    Location, room size and amenities, excellent breakfast

    Stayed in March 2025

Showing 1 – 25

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