The paper thin walls and glazing didn't reduce traffic noise.

The staff were so accommodating

Stayed in August 2025

The bed was not up to Best Western standards. However, perhaps Thai people might like very little padding!

Friendly and welcoming.

Stayed in August 2025

Location was excellent. Staff very helpful and polite. Hotel seemed empty(not popular maybe?). Breakfast was awful.. bread and pastries stale, milk was sour had to be replaced, limited options and choices. To offer stale bread/pastries and sour milk is very poor. Don’t take the Breakfast lots of options outside the Hotel. It looked like a Manager was present on one of the days who conducted a meeting in front of us, ate some food and then left without even saying Good Morning very ignorant.

Stayed in March 2025

i did not like they give only 1 room card even we were 2 person. I do not understand why it is so difficult to give 2 cards for 2 person! This i did not like about this facillity

excellent breakfast. Location excellent

Stayed in March 2025

the internet is unstable and also the loud music around the hotel

beautiful breakfast and excellent location .

Stayed in March 2025

Really nothing bad to say about this hotel. Everything was great

Great location on the main strip in Chaweng but still very quiet, clean and comfortable The hotel has onsite underground parking and all of the staff were incredibly friendly

Stayed in March 2025

We reached early to the hotel and were told to wait for the check-in time and that is understandable however the front desk staff wasn't friendly (in fact bit cold/rude) stating that. Air conditioning wasn't working in the lobby at that time and we were told it would be switched on only after 10 am. This isn't expected from a good hotel and more so in a hot tropical location. Other hotels go extra mile to make things comfortable for the guests while they might have to wait for the check-in.

Nice rooms and very well located property.

Stayed in February 2025

I noticed the management not once approached any guests to ask how they were doing or indeed how was their stay. Interesting! I stayed for 13 nights NOT once was I approached, needs to be raised for service expectations.

I thought the chefs made great efforts to select a good variety of dishes. Very kind kitchen team...perfect No cheese on offer! Cleaning team & smiling reception staff...excellent!

Stayed in February 2025

Free breakfast with omelette bar and amazing coffee. Hotel staff was super friendly and helpful with helping us with our questions.

Stayed in February 2025

The queensize bed was very firm.

Stayed in January 2025

The only thing that let this down was the proximity to the airport and the main road as the volume was loud in the mornings and the evenings. The plane times began around 8am and went on till about 10pm. Cars and music from bars were quite loud too although this may be because we were on the 3rd floor facing the road.

The pool was amazing, very quiet and exactly what was needed as the tide was in most days during our stay and it also rained too. The staff were excellent, greeted us every morning and evening, the lady who cooked our eggs memorised our order and delivered good quality every morning. Breakfast was lovely and enough choice for our 4 day stay. The room was comfy and clean as well as spacious, the bath was a big plus for my partner.

Stayed in January 2025

Pool is totally in the shade

Great location

Stayed in January 2025

No outside areas

Goog breakfast

Stayed in January 2025

Nothing

Absolutely everything and the staff was always willing to assist, very very friendly everytime you passed them. Made me feel so comfortable enjoying myself and knowing I am safe and so are all my things.

Stayed in October 2024

Pool area under construction, they could give some information about it, in Booking.com website

Central located, lovely staff.

Stayed in August 2024

Bathroom shower would spray everywhere. Toilet paper very thin but this is common in Thailand. No full length mirror. Staff were ok but need to be a bit more personable. Lobby area isn’t really welcoming.

Location was great. Room was nice. Breakfast was decent, could have a bit more variety but for 4* it was good.

Stayed in March 2024

Swimming pool was in the shade. AC leaked

The breakfast was very good. The room was fine.

Stayed in February 2024

We did find that the hotels breakfast was a bit bland and repetitive the bread was also stale every morning we were here.

Location was great, we really enjoyed the easy access to the local restaurants and the variety of Thai, seafood and western food options.

Stayed in February 2024

The staff wasn't really helpful

Location, close to all the restaurants

Stayed in January 2024

Could do with updating the hotel otherwise really good stay.

The staff was excellent especially a lady called Tree in reception. Could not ask for better staff.

Stayed in January 2024

Nothing

Nice breakfast. Lovely room. Comfortable beds

Stayed in January 2024

Very friendly staff and clean rooms. Location is great!

Stayed in December 2023

Great selection for breakfast, personalised to your taste.

Stayed in December 2023

Location

Stayed in October 2023