Staff attitude

Didn’t take

Stayed in July 2025

Very nice hotel and super friendly staff.

Stayed in July 2025

Very nice design. Large rooms with comfy beds. Noise levels were ok. Staff very friendly and helpful. Dining options within walking distance. Hotel restaurant ok. Breakfast a bit limited, but the same in other hotels around Thailand. Pool was nice for the kids and good fitness facilities.

Stayed in July 2025

I think adding a shuttle service, a tuk tuk or a golf cart, to the Night Bazaar or the clock tower would be a good idea..

It is a beautifully decorated and well designed hotel. It seems the owners have designed the hotel not just to make money but to make the guests feel truly relaxed and comfortable. The staff are very helpful. The pool is big and has a poolside café too. It is located in a quiet area. 7-11, laundry and other facilities are nearby. It is around 10 minutes stroll away to the night bazaar, but it is advisable to rent a scooter if you want to see Chiang Rai properly. We will definitely stay there again whenever we are in Chiang Rai in the future.

Stayed in June 2025

Less than average breakfast, not many varieties to choose from. Only one small lift so has to wait if you’re a large group

Clean, large rooms, tasteful decor , good rate

Stayed in June 2025

I noticed some damage in the bed sheets and bath robe, so they should be changed

I wished I stayed longer as the hotel seems really new and amazing! That pool and the entrance are amazing! I loved the bathroom with a nice tub and modern decor. Very kind personnel at the reception

Stayed in April 2025

The two cafes connected to the lobby area were a nice touch, but the selection was limited. The pool was colder than the other hotels we stayed in in Thailand. The overall price was great. We walked into town often for meals.

The breakfast and the room. The lounge areas by the pool and next to the gym.

Stayed in March 2025

Only 1 night didn’t have time to enjoy all the facilities

Staff and location were good

Stayed in April 2025

None

Very well run hotel. Room was spacious and comfortable. Lovely pool even through the water was a bit cold. Off street parking was a bonus. Breakfast has all the usual favourites. Best coffee from the in-house coffee shop.

Stayed in March 2025

Zero choices to watch TV in English or Spanish.

Lovely stylish bedroom. Great choices for breakfast. Friendly and helpful staff.

Stayed in April 2025

Soft bed

Everything was great!

Stayed in March 2025

A nice place. Small but beautiful pool. Good service, cozy interior.

Stayed in March 2025

Pool lacking of sitting area and not enough chairs(6 in total)

Location,design of the hotel.

Stayed in March 2025

Not enough space round the pool even that I could always get somewhere to sit just.

Great location close enough to walk into the centre without being right in the centre. staff were friendly and professional the rooms were a very good size and keep very clean. The pool was a good length if you like to swim.

Stayed in March 2025

Bathroom smelled a bit like sewage (room 212). The hallway could've been brighter, think the bulb needed changing? The bed was very soft, would prefer a harder bed.

Good location, 3-5 mins drive to town or 15 mins walk. Quirt area so good for sleeping. Staff were lovely and helpful. Hotel had a pool and gym (cable machine, bench and dumbbells) Breakfast was decent, had both continental and thai style.

Stayed in March 2025

Mattress and pillows are a bit soft

Satisfactory but more variation on each day

Stayed in February 2025

Lovely pool area and garden areas to relax. Breakfast was very good. Our pool view room was excellent. Staff friendly but didn’t understand English very well.

Stayed in February 2025

Beautiful modern hotel with tasteful decor and a great pool. The rooms are very well designed with great architectural finishes. The whole property is meticulously clean with beautiful gardens and open spaces. The breakfast buffet is one of the best we have had during our trip with an outstanding selection of local, Asian, and Western choices, all fresh and delicious. The staff go out of their way to make you feel welcome and are very helpful. The hotel is located about 10 mn by foot from the Night Bazaar in a quiet area. Overall, we highly recommend the Nai Ya and will definitely come back.

Stayed in February 2025

The rooms are a bit out dated and the bathroom wasn’t that great. The shower hot water was also quite limited

The staff are really warm and welcoming!

Stayed in February 2025

Love everything about the hotel. Really lovely and comfy. Gym is pretty decent and the pool was nice!

Stayed in February 2025

Hotel should consider not using plastic water bottles and instead allow guests to fill up their own bottles or provide water in glass containers in rooms.

Great location, good breakfast spread, beautiful hotel design.

Stayed in February 2025

I had a wonderful stay at Nai Ya Hotel in Chiang Rai! The hotel is absolutely beautiful, with stunning grounds and serene fish ponds that create a peaceful atmosphere. The staff were incredibly helpful and went above and beyond to make our stay comfortable. Breakfast was delicious with a great selection, though it would be even better if the food was kept hotter. The only minor downside was the shower height in the rooms, which was a bit too low. However, this didn’t take away from the overall amazing experience. Highly recommend Nai Ya Hotel for a relaxing and enjoyable stay in Chiang Rai! 🌿✨

Stayed in February 2025

There were a few minor inconveniences. The noise from the upstairs toilet flushing was quite noticeable, and at night, the footsteps from the guests above were quite loud, possibly because they had a child. This made it a bit difficult to sleep. Additionally, we initially found some ants or insects in our room, but the staff handled it well by offering us another room.

I really enjoyed my stay at NAI YA Hotel - SHA Extra Plus. The hotel has a peaceful atmosphere, a beautiful pool area, and well-maintained facilities. The room was modern, clean, and comfortable. The staff was very helpful and accommodating, especially when they offered to move us to a different room after we found some ants/insects in the first one. The breakfast was also nice, with a good variety of options. Especially good staff and very friendly in restaurant.

Stayed in January 2025

Nothing

The location was very convenient to the bus terminal which is why we selected this property. The small boutique style hotel is very clean and this may be the most comfortable hotel bed I've ever slept in. Breakfast was fantastic as well. We only stayed one night so we didn't use any of the other facilities but they have a small pool with a swim up bar, and a small gym as well that both look nice. I would stay again and recommend this hotel.

Stayed in January 2025