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Reviews of Kata Garden Resort SHA Extra Plus 3 stars

32 Karon road, Muang District, Phuket, 83120 Kata Beach, Thailand

#109 of 113 hotels in Kata Beach

Guests' Choice

Review score

Based on 22 hotel reviews

4.6

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    8.5

  • Facilities

    5.7

  • Staff

    6.3

  • Value for money

    5.4

  • Free WiFi

    8.8

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Showing 1 – 22

  • Reviewed: 18 February 2024

    6.0
    Perfect location. Massive room. A bit dated but ok and overpriced.
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Built on a hill. Not suitable for those not fit or with walking impediments. Electricity off when you left the room. So everything in the fridge wouldn’t be continuously refrigerated. Not possible to leave any other card inserted in power slot. A bit dated. Cleaning is basic and although floors were shiny and clean I don’t think that cleaning the shower screen is part of the routine. High ceilings had cobwebs. Our room didn’t have the second bed ready and had to ask three times for bedding and towels. They told me that the housekeeper had gone home and her storage room was locked and they didn’t have a key. They could only apologise. (!!!) I didn’t accept it and they realised that they could take the bedding, pillow and towel from an empty room. This was just one person in reception who didn’t speak any languages and we communicated with Google translate. An adventure!

    Location! In between Kata and Karon. Short walk to both. The property consists of scattered villas /rooms amongst the gardens. Our room was very large and in the far end of the property. Despite being on a busy road we could not hear a thing as we were far away. Floors shiny and clean. Amazing quality of the towels. Air con reliable and powerful. There was a big fridge in the room. They had live music in the evenings. Nice to sit down and have a drink with live music on our way back from dinner. Breakfast had a bit of everything: Asian food, coffee and tea, one type of jam, sliced bread, lady cooking eggs , salad, fruit.

    Stayed in February 2024

  • Reviewed: 20 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Entire resort was not clean, our room was very far away from entrance and had to climb lots of stairs. Room cleaning was poor, there was a rat in our room which ate our mangoes and entire property was not maintained properly and has become very old.

    Breakfast was good, very closer to both kata and Karon beach. Room was very spacious.

    Stayed in March 2023

  • Reviewed: 6 May 2023

    6.0
    shady with expenses
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    the staff were a bit rude. they gave free breakfast and then tried to charge after using the coupons. that is not good business practices. once realized I stopped eating the breakfast and even paid for the day I was told it was not free.

    location is nice

    Stayed in May 2023

  • Reviewed: 29 December 2022

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The hotel is quite old, not very clean and in our room there was no shower curtain. We did not get the room we reserved. And it is a long walk with a lot of stairs to the rooms.

    The situation of the hotel is ideal and the reception staff is very nice. Around the hotel there are a lot of restaurants and small shops. Karon beach is only a few minutes walk away.

    Stayed in December 2022

  • Reviewed: 12 August 2025

    1.0
    Misleading Listing – Not a Resort, Poor Service, No Refund
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    We booked this property for 6 nights, expecting a proper resort as advertised on Booking.com. Unfortunately, it turned out to be nothing like a resort — more like a basic one-night stay guesthouse with no real facilities. The room was dirty upon arrival. There was sand in the shower, a gecko inside the room, and the air conditioner was so loud it made it hard to sleep. The windows could not close fully. The pool was very small, dirty, and full of leaves and debris, clearly not maintained. Breakfast was extremely limited — the only choices were different types of eggs. We requested no ham or sausage, but they were still served to us. The staff told us breakfast was at 7:30 a.m., but when we arrived at 7:40, there was no one there, and they later said the chef would only come at 8:00. No one spoke English well enough to address our concerns. There was no luggage assistance when we arrived — we had to carry two large suitcases and one trolley upstairs ourselves. After just one night (arrived at 8:30 p.m., left around 7:40 a.m.), we decided to leave and move to a real resort nearby. The difference was huge — clean pools, a beach, professional staff, beach towels, and proper hospitality. That real resort cost less than this place. When we asked for a refund for the unused nights, the manager refused and only offered a room upgrade, which we declined. They also refused to give us any written proof of our early check-out or their refusal to refund. We were told to contact Booking.com instead. In my opinion, this listing is misleading and should not be labeled a “resort.” It offers no resort-level facilities or services. We lost money and had to book elsewhere, and a refund was never given. I do not recommend this place — it feels like a scam, and I hope this review helps others avoid the same mistake.

    Nothing

    Stayed in May 2025

  • Reviewed: 4 November 2023

    8.0
    I like the hotel and the staff are very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 29 nights
    • Submitted via mobile

    The size of the breakfast. I like the hotel

    The breakfast was very basic but it was OK.

    Stayed in October 2023

  • Reviewed: 26 July 2023

    7.0
    A beautiful resort in need of some TLC
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The rooms and some parts of the resort are looking quite tired, it’s need of a deep clean and a face lift. Room itself did get cleaned to a good standard every day (the cleaner man was lovely) but it’s the deep clean side such as under the bed (dead cockroaches) and behind the shower screen, inside the wardrobe etc etc that desperately need doing. Various bits of furniture are in need of repair. The pools were cloudy and a bit dirty so we didn’t go in them or on the sun loungers. We didn’t eat breakfast here as we thought it was too expensive for the area and always ate elsewhere. The restaurant is very lovely looking, I think the kitchen which is visible from the side puts people off as it doesn’t look very clean. We ate dinner here once when it was raining but the food wasn’t very good.

    I can imagine this hotel in its prime was absolutely beautiful, and to a part, particularly the gardens, it still is. Some of the staff were really friendly (others not so). The location is really good and it is nice being surrounded by the lovely gardens and nature that comes with it. We stayed here for a week and had an enjoyable comfortable stay. It’s good value for money.

    Stayed in May 2023

  • Reviewed: 22 June 2023

    10
    Wonderful place!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was really nice and clean. The bed was big and comfortable. The pool was big, clean and deep (2.7m) and the staff was lovely. We had a great stay!

    Stayed in June 2023

  • Reviewed: 20 April 2023

    10
    Beautiful
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Incredible gardens, makes you feel close to nature even though it’s centrally located.

    Stayed in April 2023

  • Reviewed: 13 January 2023

    3.0
    Noisy live music close to the rooms and staff not very accomodating
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The room was really unclean when we moved in, mud smeared across the floor, dirt and debris left on the sink and in the toilet bowl. the shower drain was also clogged with hair from the moment we moved in so it wouldn’t drain properly. was really gross to stand in a layer of water that had floating debris in it. we arrived late so told the reception staff the next morning who assured it would be taken care of, it was not. this occurred again the next day until the 3rd day of our stay (we only had one day left at this point anyway) when it was finally cleaned. we felt the staff were not very understanding nor apologetic of these issues. Be warned, if you want a quiet stay, this may not be the place for you. I think they have rooms 1km away from the reception and pool area (which are likely quieter) but if you stay central there is really loud live music from 7pm-12am every day

    The outdoor pool and garden area was so tranquil and by far our favourite part

    Stayed in January 2023

  • Reviewed: 14 December 2022

    8.0
    This hotel is located really well at the end of Karon beach. It has an absolutely gorgeous garden and great swimming poo
    • Leisure trip
    • People with friends
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Bed too hard.

    Almost everything. The beautiful garden, swimming pool, authentic Thai style, peacefulness.

    Stayed in December 2022

  • Reviewed: 9 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    We didn't like the breakfast, so decided to eat out instead. It was a steep walk to our room so bare that in mind if you want a superior room as they are the highest furthest to walk to - we didn't mind the exercise so was fine for us.

    The resort and our room was beautiful and full of nature and wildlife eg butterfly's lizards and frogs. The room was clean and private and comfortable. We paid £180 for 5 nights which was great value for money. The staff were very friendly and accommodating whenever we had questions or needed anything. Would definitely recommend this place if you want something with a traditional feel.

    Stayed in December 2022

  • Reviewed: 4 November 2022

    8.0
    The stay was absolutely fabulous the staff were very friendly and good at their job
    • Leisure trip
    • Solo traveller
    • Mini Suite
    • Stayed 28 nights
    • Submitted via mobile

    A shower curtain is needed in the bath tub to stop water going all over the floor!

    The breakfast was ok nothing special but the resort was just opening up after two years with covid!

    Stayed in November 2022

  • Reviewed: 6 February 2023

    3.0
    disappointed overall, would not recommend
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    we stayed for two nights and didn’t have any water at all in the shower, toilet or sink from the first evening until 2.30pm the next day, couldn’t go to our own toilet! beds were like concrete too, room was dark, bathroom was grubby. it states ‘safety deposit box’ this is actually in the reception which in our case was a good hike away.

    gardens & buildings where lovely and authentic

    Stayed in February 2023

  • Reviewed: 26 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 14 March 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 17 October 2023

    8.0
    Very happy staff are very good!
    • Leisure trip
    • Family with young children
    • Superior Family Room
    • Stayed 10 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 17 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 13 May 2023

    10
    Really nice and beautiful place 🔥🔥🔥
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 10 March 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 24 February 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

Showing 1 – 22

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