Reviews of Hyatt Regency Koh Samui 5 stars
99/11 Moo 5, Bo Phut, Koh Samui, 84320 Chaweng, Thailand
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExceptional customer service ( Bank and Art especially were amazing). Great breakfast, beautiful location with stunning views .
Dear Samantha, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. It's fantastic to know that our staff, especially Bank & Art, provided superb service and helped make your stay memorable. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Samantha, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to s… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe hotel is so beautiful with the perfect scenery of tropical beach and amazing pools. The staff was super friendly and kids club was very nice as well. We loved everything there
Dear Ori, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Ori, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see th… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe view was great and the staff very helpful
I like everything about it
Dear Nada, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Nada, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see t… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewExcellent!!
It was all very good.
Dear Guest, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Guest, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff, the pools, the beach restaurant with the bean bags and hammocks, the water scooters. The breakfast was good qaulity. Big shout out to Jenine, Bank and Mo.
There was minimial stroage and closet space in the room. The sunloungers were uncomfartable, they need much thicker cusions.
Dear Stephen, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our staff’s hospitality, the pools, beach restaurant, and activities, as well as our breakfast offerings. Your special mention of Jenine, Bank, and Mo will surely make their day. We appreciate your comments regarding storage space and sunlounger comfort. Please rest assured that your suggestions have been shared with our team for future improvements. We hope to have the pleasure of welcoming you back for another memorable stay. Best regards, The Hyatt Regency Koh Samui Team
Dear Stephen, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our staff’s hospitality, the pools, beach restaurant, and activities, as well as our breakfast offerings. Your special me… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewAmazing staff, pools and food...the bedrooms were also fantastic with a wonderful bath and shower.
Location was slightly isolated as needed to take a taxi everywhere, but each journey wasnt long so not really an issue.
Dear Ross, Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to welcome you back to Hyatt Regency Koh Samui soon. Best regards, The Hyatt Regency Koh Samui Team
Dear Ross, Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We are pleased to hear that you enjoyed your time with us, and we appreciate your rating. We hope to have the opportunity to we… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff and service level New, clean and well designed rooms Pool facillities
Location, far away from restaurants and bars Expensive meals in hotel restaurants No shuttle services
Dear I.Ganir, Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exceed your expectations. It is always our goal to provide our guests with exceptional service and a memorable stay, and we are glad to know that we have achieved this for you. We appreciate your kind words about our facilities, accommodations, service and staff. We also appreciate your comments regarding the location, pricing, and transportation. While our peaceful setting offers a tranquil escape, we understand it may feel a bit removed from nearby dining and entertainment spots. Your feedback has been noted and will be shared with our management team for consideration as we continually seek ways to enhance the guest experience. We hope to have the opportunity to welcome you again in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear I.Ganir, Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exceed your e… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEverything was amazing, it was magical The management was very helpful, breakfast was good, pool was good. To avoid the long walks when you’re tired there are golf carts to take you to your room.
Smoking areas were very less and the beach is not good at all, it’s not at all like what you see in the pictures. It’s rocks and almost no sand near the water
Dear Muhammad Mustafa, Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exceed your expectations. We apologize for any disappointment caused by the condition of the beach. We regret that we did not meet your expectations in this regard. We also appreciate your feedback regarding the beach and smoking areas. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant stay. In the meanwhile, please reach out to us in case you need any assistance. Best regards, Hyatt Regency Koh Samui Team
Dear Muhammad Mustafa, Thank you so much for taking the time to write such a wonderful review of your recent stay at Hyatt Regency Koh Samui. We are thrilled to hear that you had a fantastic experience with us and that we were able to exce… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewWe stayed for 15 nights in the Presidential Villa, which was likely one of the best options for villa type of property stay in Samui with a family. It offers a split bed-and-living room. Both are huge and in extreme good condition. The view and the pool are simply "WOW. And so, the outdoor bath and shower. With all amenities that you can ask for and a private butler. With whom the communication was flawless btw. All staff is up and top professional and even the management very accessible. The Hyatt resort is amazing, it's kept utterly clean, offers a lot facilities plus activities and amazing views from every angle. Where the kids club (incl activities) and kids pool were adored by the kids. The food is great, especially the Indian food I must admit. You can decide to have breakfast at 3x different places, with the beach breakfast mostly not being very busy. And the lounge is a nice add, even though we did not visit it a lot. We loved hanging around the beach and drink fresh coconuts, where there was enough to discover for the young kids and to just relax even when the sea is not "that" accessible. You can still swim into the sea via the little water bridge the water is clear and no jellyfish etc. Transport is very well organized, we never had to wait long for a buggy but walking over the resort is very doable and Chaweng/Central at a 10 mins drive. We'd come back again.... ps: they have the best fireshow in Samui. It's the extended version, we've never seen anywhere else!
Nothing.
Dear Gvansprundel, Thank you so much for your incredibly detailed and thoughtful review! We’re truly honored that you chose to spend your stay with us, and even more thrilled to hear it exceeded your expectations. It’s wonderful to know you enjoyed the spacious layout, private pool and bath amenities, and seamless service from your butler and our team. We're also happy the kids had such a memorable time at the Camp Hyatt and pool — creating joyful moments for families is what we aim for. Your kind words about our cleanliness, facilities, dining experiences (especially the Indian cuisine!), and overall atmosphere mean a great deal to us. And yes, our beachside fire show is something we’re very proud of — we're so glad you enjoyed it! We truly appreciate you highlighting so many aspects of your stay and can’t wait to welcome you and your family back for another unforgettable getaway in Koh Samui. Best regards, The Hyatt Regency Koh Samui Team
Dear Gvansprundel, Thank you so much for your incredibly detailed and thoughtful review! We’re truly honored that you chose to spend your stay with us, and even more thrilled to hear it exceeded your expectations. It’s wonderful to know y… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe pool , the spa, the variety of restaurants, the spacious room
the room is not cleaned properly, i already highlighted the issues to Rod at the reception
Dear Talal, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our pool, spa, dining options, and spacious room. However, we sincerely apologize for the housekeeping issues you experienced during your stay. Please rest assured that your concerns were noted and addressed with our team, and we truly appreciate you highlighting them to Rod at the reception. Your comments help us improve, and we hope to have the opportunity to welcome you back for a better experience in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Talal, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our pool, spa, dining options, and spacious room. However, we sincerely apologize for the housekeeping issues you experienced during you… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBeautiful scenery
Dear Chai yean, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Chai yean, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything was excellent, all the staff went out of their way to make the stay a memorable one. The hotel is centrally located few minutes from major attraction. Food was excelent and the beach-front breakfast experience is amazing.
Nothing to be reported. Maybe the bed setup if you travel with two little kids. I booked for our family with 2 kids and we had only one extra bed, when requested another one , there was extra charges.
Dear Shaima, Thank you very much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you had an excellent stay and that our team helped make it a memorable one. It's great to know you enjoyed the beachfront breakfast and found the location convenient for exploring nearby attractions. We truly appreciate your feedback and look forward to welcoming you back to Hyatt Regency Koh Samui in the future! Best regards, The Hyatt Regency Koh Samui Team
Dear Shaima, Thank you very much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you had an excellent stay and that our team helped make it a memorable one. It's great to know you enjo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewEverything was amazing!
Food and drinks a bit overpriced. The beach isn’t the best.
Dear Jade, Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We’re thrilled to hear that you had an amazing experience overall. Your feedback means a lot to us. We appreciate your comments regarding food and beverage pricing, as well as the beach. While our beach offers a natural and peaceful setting, we understand it may not suit everyone’s preferences. We continuously review guest feedback to improve our offerings, and your input is valuable in that process. We hope to welcome you back for another memorable stay soon! Best regards, The Hyatt Regency Koh Samui Team
Dear Jade, Thank you for taking the time to share your feedback on your recent stay at Hyatt Regency Koh Samui. We’re thrilled to hear that you had an amazing experience overall. Your feedback means a lot to us. We appreciate your comment… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreakfast was superb, staff were very attentive and polite. Thank you to the chef for making us a custom tea straight from your herb garden! So much attention to Detail! Our rooms were immaculately cleaned. Will miss this place. Thank you to all the staff.
Dear Raquel, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Raquel, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation, cleanliness and facilities Excellent service from all staff
Nothing
Dear Mark, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see that you had such a lovely stay with us. Your kind words and compliments have already been shared to the entire team whom it has been a tremendous source of encouragement. Thank you very much again for staying with us and taking the time to review our hotel. Please do let us know, should your travels bring you back in the future. Best regards, The Hyatt Regency Koh Samui Team
Dear Mark, Thank you very much for taking the time to share your experience at our resort. We're thrilled to hear that we were able to provide you with the wonderful experience during your stay in Koh Samui. We are very happy to see t… Show more