8.3

Opiniones del The Robertson House by The Crest Collection 5 estrellas

No 1 Unity Street, Robertson Quay, 237983 Singapur, Singapur

  • 3.0 Mal
    Begoña

    Escrito en 31 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    El desayuno

    Las habitaciones viejas y no entiendo que en un hotel de 5* hayan cortinas en las bañeras y los aires acondicionados, al ser viejos, vibraban mucho y hacían ruido

    Respuesta del alojamiento:

    Dear Begoña,-- Thank you for taking the time to share your feedback following your recent stay at The Robertson House by The Crest Collection.-- We regret to learn that certain aspects of your stay did not meet your expectations, and we sincerely apologise for the inconvenience caused. Your observations regarding the condition of the rooms, the use of shower curtains in the bathrooms, and the noise from the air conditioning units have been noted with concern.-- Please be assured that your comments have been shared with our management and engineering teams. Feedback such as yours is invaluable in helping us prioritise areas for enhancement.-- We appreciate your candid feedback, and we are truly sorry that your experience fell short of the standards you expected from a five-star property. -- It is our hope that we may have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.-- Warm regards, The management of The Robertson House by The Crest Collection

    Dear Begoña,-- Thank you for taking the time to share your feedback following your recent stay at The Robertson House by The Crest Collection.-- We regret to learn that certain aspects of your stay did not meet your expectations, and we s… Mostrar más

    The Robertson House by The Crest Collection
    1 de septiembre de 2025
  • Sara

    Escrito en 29 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    El desayuno y la localizacion

    El gimnasio y la cama

    Respuesta del alojamiento:

    Dear Sara, --- Greetings from The Robertson House by The Crest Collection. --- Thank you very much for taking the time to share your review of your recent 4-night stay with your partner. ---- We are delighted to know that you enjoyed the breakfast as well as our convenient location near many eateries, amenities and public transport options which makes exploring the city easy and enjoyable. --- At the same time, we have noted your feedback regarding the gym and the bed and we sincerely apologise for any discomfort you experienced. Please be assured that your valuable comments will be shared with the relevant colleagues for their review as we continuously seek to enhance our guests experience. --- We are grateful for your feedback and we hope to have the pleasure of welcoming you and your partner back again for an even more seamless and comfortable stay. --- We are at your service and we wish you well. --- Kind regards, --- The Robertson House Team

    Dear Sara, --- Greetings from The Robertson House by The Crest Collection. --- Thank you very much for taking the time to share your review of your recent 4-night stay with your partner. ---- We are delighted to know that you enjo… Mostrar más

    The Robertson House by The Crest Collection
    29 de agosto de 2025
  • Manish

    Escrito en 29 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    El personal es super amable y te ayudan con todo. Incluso nos ayudaron con el Grab ya que no teniamos dinero en efectivo 😃

    Mejoraría el desayuno en cuanto a variedad de oferta. En cuanto a la habitación, a nosotros como pareja nos dieron una habitación con dos camas individuales y solo nos ofrecieron el cambio de habitación para la segunda noche, pero ya no lo aceptamos porque estabamos muy cansados tras nuestro largo viaje desde Barcelona. En cuanto a la ubicacion, esta bien comunicado con las zonas de interes con el metro o a pie pero 25-30 min andando.

    Respuesta del alojamiento:

    Dear Manish, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your review of your recent stay with your lovely partner. --- We are delighted to know that you appreciated the warm and friendly service provided by our team, and it is wonderful to hear that their assistance contributed to making your stay more comfortable and enjoyable. --- We have taken note of your feedback regarding the breakfast variety as well as the bedding arrangement, and we sincerely apologise for any inconvenience these may have caused. Your comments will be shared with the relevant parties for review and improvement. ---- It is also a pleasure to know that you found our location convenient and well connected to many attractions in Singapore. We truly value your feedback and look forward to welcoming you and your partner back for an even more pleasant stay in the future. --- We are at your service, and we wish both of you well. --- Kind regards, --- The Robertson House Team

    Dear Manish, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your review of your recent stay with your lovely partner. --- We are delighted to know that you appreciated the warm and friendl… Mostrar más

    The Robertson House by The Crest Collection
    29 de agosto de 2025
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  • Irene

    Escrito en 19 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Las instalaciones del hotel así como la decoración son perfectas.

    La ubicación no es la mejor, y la habitación es muy pequeña, no para un hotel de 5 estrellas

    Respuesta del alojamiento:

    Dear Irene, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for taking the time to share your review following your recent stay with your partner. --- We are pleased to know that you appreciated our hotel facilities and the thoughtfully designed décor of our property. Your kind feedback truly means a lot to our team. --- We are sorry to learn that the location and size of the room did not fully meet your expectations of a five star hotel. While our hotel is located in a tranquil neighbourhood with easy access to the Clarke Quay riverside and nearby public transport options, we understand that preferences for location and room size may vary from guest to guest. Please be assured that we value your feedback and will take it into consideration as we continually seek to enhance our guest experience. --- It was a pleasure having you and your partner stay with us and we sincerely hope to have the opportunity to welcome you back for a more enjoyable stay in the future. --- Kind regards, --- The Robertson House Team

    Dear Irene, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for taking the time to share your review following your recent stay with your partner. --- We are pleased to know that you appreciated our h… Mostrar más

    The Robertson House by The Crest Collection
    20 de agosto de 2025
  • Victor

    Escrito en 17 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    La piscina, buena ubicación.

    Habitaciones súper pequeñas no sabes ni donde dejar la maleta, armario pequeño no cabe nada. No hay ducha, sólo bañera. Colas para el desayuno no tiene la capacidad y mesas suficientes. Olvídate de que te ayuden con las maletas, no hay botones ni conserje. No es un hotel dd 5*, en Europa sería un hotel entre 3 y 4*

    Respuesta del alojamiento:

    Dear Victor, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your feedback following your recent stay with your lovely partner. --- We are pleased to know that you appreciated our swimming pool and convenient location. However, we sincerely regret to learn that certain aspects of your stay did not meet your expectations. We are sorry that the room layout and storage space were not to your satisfaction and that you found the breakfast area and service support inadequate. Your feedback on the absence of a separate shower and assistance with luggage has been duly noted. Please be assured that your comments have been shared with our management team as part of our ongoing efforts to improve the overall guest experience. --- We value your patronage and genuinely hope to have another opportunity to welcome you and your lovely partner back for a more comfortable and pleasant stay. --- Kind regards, --- The Robertson House Team

    Dear Victor, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your feedback following your recent stay with your lovely partner. --- We are pleased to know that you appreciated our swimming … Mostrar más

    The Robertson House by The Crest Collection
    17 de agosto de 2025
  • Maria

    Escrito en 11 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Las instalaciones y la ubicación

    Respuesta del alojamiento:

    Dear Maria Dolores --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your feedback with us. We are delighted to learn that you enjoyed your stay, particularly our location and facilities. As a hotel, we strive to provide a comfortable and memorable experience for all our guests, and it is always rewarding to know that our efforts have contributed to your satisfaction. --- We sincerely hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. --- We are at your service and we wish you well. --- Kind regards --- The Robertson House Team

    Dear Maria Dolores --- Greetings from The Robertson House by The Crest Collection. --- Thank you for sharing your feedback with us. We are delighted to learn that you enjoyed your stay, particularly our location and facilities. As a h… Mostrar más

    The Robertson House by The Crest Collection
    11 de agosto de 2025
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  • Ruben

    Escrito en 31 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Leire

    Escrito en 14 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Le ubicación, el desayuno y lo cómoda que era la cama. Me gustó

    Respuesta del alojamiento:

    Dear Leire, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for your perfect rating and kind words. --- We are delighted to hear that you enjoyed your stay with us and that our location, breakfast, and comfortable beds contributed to a very good experience. Your satisfaction is our greatest reward. --- We look forward to welcoming you back for another wonderful stay. --- Kind regards, --- The Robertson House Team

    Dear Leire, --- Greetings from The Robertson House by The Crest Collection. --- Thank you for your perfect rating and kind words. --- We are delighted to hear that you enjoyed your stay with us and that our location, breakfast, an… Mostrar más

    The Robertson House by The Crest Collection
    4 de agosto de 2025
  • Paula

    Escrito en 6 de julio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico
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  • Elena

    Escrito en 4 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Miguel

    Escrito en 3 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Óscar

    Escrito en 1 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Todo en general

    Respuesta del alojamiento:

    Dear Óscar,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for sharing your positive feedback.-- We are delighted to hear that your experience with us was perfect and that you were satisfied with everything during your stay. It is always encouraging to know that our guests enjoy their time with us.-- We truly appreciate your support and look forward to welcoming you and your lovely partner back for another exceptional stay in the future.—- Warm regards,-- The management of The Robertson House

    Dear Óscar,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for sharing your positive feedback.-- We are delighted to hear that your experience with us was perfect and that you were satisfied with every… Mostrar más

    The Robertson House by The Crest Collection
    4 de agosto de 2025
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  • Catherine

    Escrito en 24 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Todo

    Respuesta del alojamiento:

    Dear Catherine,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for taking a moment to share your feedback.-- We are truly pleased to know that you had a positive experience with us. Your kind acknowledgement of “everything” means a great deal to our team, and we are delighted that your stay met your expectations across all aspects.-- It was a pleasure having you with us, and we look forward to welcoming you and your partner back for another enjoyable and memorable stay.-- Warm regards,-- The management of The Robertson House

    Dear Catherine,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for taking a moment to share your feedback.-- We are truly pleased to know that you had a positive experience with us. Your kind acknowled… Mostrar más

    The Robertson House by The Crest Collection
    4 de agosto de 2025
  • Pablo

    Escrito en 16 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Limpieza, tranquilidad y el personal. El desayuno está muy bien.

    Respuesta del alojamiento:

    Dear Pablo,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for sharing your kind feedback.-- We are delighted to hear that you appreciated the cleanliness, tranquility, and service provided by our staff. It is also wonderful to know that you enjoyed our breakfast offerings.-- Your positive comments mean a great deal to us, and we look forward to welcoming you and your partner back for another pleasant stay.-- Warm regards, The management of The Robertson House

    Dear Pablo,-- Thank you for choosing to stay at The Robertson House by The Crest Collection and for sharing your kind feedback.-- We are delighted to hear that you appreciated the cleanliness, tranquility, and service provided by our staf… Mostrar más

    The Robertson House by The Crest Collection
    4 de agosto de 2025
  • Jose

    Escrito en 20 de mayo de 2025 · Se alojó en abril de 2025

    Comentario auténtico
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  • Fernando

    Escrito en 20 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    La ubicacion

    Respuesta del alojamiento:

    Hi Fernando, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi Fernando, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look f… Mostrar más

    The Robertson House by The Crest Collection
    23 de abril de 2025
  • Concepcion

    Escrito en 28 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico
  • Caputo

    Escrito en 25 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    El desayuno aunque hubo que esperar media hora con cola para ingresar y ofrecían sentarnos juntos a desconocidos para adelantarse en la fila

    Habitación chica. Si abrías la maleta te quedabas sin poder moverte en la habitación. Llegue a las 12 pm y no Me ayudaron con las maletas porque a esa hora no había personal. Me dieron una habitación con ducha tapada y con espejos en mal estado además de la bacha del baño rota pero como era tarde y había llegado cansada del vuelo me quedé esa noche ya la día siguiente me fui del hotel. Personal de recepción muy descortés. Aquí las fotos del baño de la habitación, de la bañera tapada (y solo tomé un baño de 2 minutos) y de la cola del desayuno

    Respuesta del alojamiento:

    Hi Caputo, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi Caputo, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs … Mostrar más

    The Robertson House by The Crest Collection
    2 de abril de 2025
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  • Edgardo

    Escrito en 9 de marzo de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    Toda la atención del personal

    Respuesta del alojamiento:

    Hi EDGARDO GUSTAVO, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi EDGARDO GUSTAVO, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we … Mostrar más

    The Robertson House by The Crest Collection
    2 de abril de 2025
  • Nevenka

    Escrito en 4 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico
  • Alejandro

    Escrito en 4 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico

    Todo muy limpio y bonito . El cuarto cómodo

    No habían casi enchufes en el cuarto y ninguno en el baño. La ducha no funcionaba , solo la de manguera

    Respuesta del alojamiento:

    Hi alejandro, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi alejandro, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look … Mostrar más

    The Robertson House by The Crest Collection
    8 de abril de 2025
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  • Alejandra

    Escrito en 27 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
  • Marcelo

    Escrito en 9 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
  • Laura

    Escrito en 6 de febrero de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    Super ubicación cerca de restaurantes y supermarkets. Una piscina enorme y habitación limpia unas vistas espectaculares a la ciudad. A 10 min de chinatown.

    Respuesta del alojamiento:

    Hi Laura, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi Laura, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forw… Mostrar más

    The Robertson House by The Crest Collection
    8 de abril de 2025
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  • Marvin

    Escrito en 27 de enero de 2025 · Se alojó en diciembre de 2024

    Comentario auténtico

    Muy lindo el hotel

    No me daban agua, al menos una botellita al día, con el precio que se paga por esa habitación, no es posible que uno esté comprando agua todos los días. Le ponen máquina de café sin darle agua todos los días. Hasta en hoteles de menos calidad le ponen agua, es lo mínimo.

    Respuesta del alojamiento:

    Hi Marvin, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. As part of our environmental commitment to reducing plastic waste, we stay away from issuing single-use plastics such as plastic bottles, where appropriate. Our in-room water filtration dispenser is provided for you to enjoy clean drinking water, available at either room or boiling temperatures. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

    Hi Marvin, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. As part of our environmental commitment to reducing plast… Mostrar más

    The Robertson House by The Crest Collection
    9 de abril de 2025
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Los comentarios expresan las opiniones personales de los clientes de Booking.com que han completado el cuestionario tras su estancia en el hotel. Estas opiniones no representan necesariamente las de Booking.com. Ver nuestros consejos y pautas para los comentarios

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