The system in the room was very glitchy - air con & lights turned themselves off & on, tv kept freezing. Safety hazard - the steep step down into the bathroom. Bathroom could use a general refresh, the shower leaks onto the floor & there is no fan. No plug for phone next to the bed. Some rooms are adjoining to another room by a locked door, and it sounded like the family next door were in my room, a combination of them being loud & the room not being very soundproof. Called night duty about it a couple of times but the noise continued.

Beautiful hotel. Great location. Lovely staff. Very comfy bed. Amazing breakfast.

Stayed in September 2025

No drinking water in the room. No complimentry drinks. Before covid we use to get them all along with mobile handset to call and connect our wifi. But this time it was not there..Services before covid was exceptional but this time little upset.

Location and cleaniness

Stayed in August 2025

Would be great to have water bottle available in the room.

The location is excellent. Rooms are well appointed and spacious. Breakfast was excellent with a very wide choice. The lady at check in was very polite and helpful.

Stayed in July 2025

Some parts of the bathroom felt in need of maintenance, such as a leaky toilet flush and a bathtub faucet that leaked a bit.

The rooms feel luxurious in their furnishings and design. The hotel overall feels like a quality hotel, and it has a really nice breakfast. It is also very closely situated to all the shopping malls on Orchard Road.

Stayed in June 2025

It was an enjoyable stay overall

The breakfast was good and variety of selections too.

Stayed in July 2025

Waiters that serve me during morning breakfast. I think they're rushing.

Check in is good, staff is kind, breakfast is satisfying, gym is nice

Stayed in July 2025

No drinking water availability in the room. THis was very irritating.

Room was a decent size and the staff were polite and friendly.

Stayed in May 2025

Dirty windows

Lovely front desk welcome by Rose

Stayed in July 2025

Slightly dated bathrooms.

Great breakfast! Lovely staff!

Stayed in June 2025

Nothing much

The staffs were excellent especially at the Lounge on the 17th

Stayed in July 2025

No bottle mineral water provided anymore in the room, big problem for guest just checked in ☹️ Shower head needs some maintenance.

Location

Stayed in July 2025

Lack of bottled water, Lack of milk for coffee/tea (I don't like artificial powdered milk),

Breakfast, Afternoon Tea and Evening Cocktails and Refreshment in the Orchard Sky Lounge (thank you Shani), Comfortable bed, Nice amenities, Free Wi-Fi.

Stayed in June 2025

location

Stayed in April 2025

Ok

Stayed in May 2025

There was a confusion with my booking which included breakfast but apparently did not flow into their system from booking.com but subsequently rectified after producing my E-receipt. Also was offered a late checkout fee for $140 SGD which I accepted online and confirmed immediately by hotel but was charged $167 SGD at Counter, surely the more than $20 charge was not for credit card fee as I was paying in SGD sans conversion from AUD? But I was getting late for my concert and did not have time to argue with the otherwise friendly staff so I let it go. This practice of charging ‘hidden fees’ may put off a more discerning and not-in-a-rush customer but watch out - it may dampen their otherwise 5-star experience in this great hotel with exceptional rooms and facilities but with rather questionable practices of underquoting/overcharging and system flaws.

Location location

Stayed in May 2025

Excellent location, quiet room, good amenities. Bed is comfortable.

Stayed in May 2025

breakfast was good staff were helpful

Stayed in May 2025

One of the staff members at the breakfast area was not very accommodating and seemed unwilling to listen to our requests as hotel guests. Her demeanor came across as rather rude

We thoroughly enjoyed the room, the location, and the breakfast spread, as well as the Premier Club Sky Lounge. We'd like to thank the staff at check-in counter (Thamil) and at the Premier Club Sky Lounge (Josanna) for their warm hospitality

Stayed in May 2025

Nothing negative to report.

Room was spacious & clean with a nice city view. The pool area was a lovely space to come back to after sightseeing. The position on Orchard Road was very convenient.

Stayed in May 2025

Breakfast was a little busy being a Sunday morning...not a great difficulty tho.

We travelled with elderly parents and were upgraded to a room that allowed us to access the newly re-opened Executive Lounge. The host Shani took outstanding care of us - and accommodated our parents needs with warmth and humour.

Stayed in May 2025

The Bathroom and WC facility did not have mugs , buckets, and a jet spray option for cleaning up . A stool was provided though.

The Buffet breakfast was well balanced with various options available. Rooms were cleaned well by the cleaning staff. A special word of appreciation for the Front office staff and with special reference to Alvin Fernz , Front Office Manager for meeting with our requirements & queries .

Stayed in April 2025

Male staff weren’t friendly or attentive

Breakfast that was included was great. Rooms were clean

Stayed in March 2025

Breakfast times could be extended.

Staff excellent.Specially Mr Shabir at reception. He was one of the best hotel receptionists we have met in our extensive travels all around the world. Most helpful in anything we requested.

Stayed in April 2025

A nice location and staff very pleasant too. We stayed on the top floor (18th) and this is a signature floor but the room and furniture were tired and need updating.

Stayed in April 2025