Not really much to complain about through no fault of the hotel (some street noise as Killiney Road is surprisingly a busy road, etc).

Great central location very short walk to Orchard street, Somerset MRT (Exeter Road), bus stops, local attractions (eg Fort Canning), major shopping malls and the convenience of the small hawker center across the road (with cheap beers). Staff were friendly, room was well equipped enough for us. Pool was great for the hot days. Breakfast was a small offering, whilst varied each day a little and a mix of western and local foods.

Stayed in September 2025

The pool area was great but we were disappointed that it closed at 7pm. We didn't get to use it as much as we wanted to because we often got back too late after a full day of exploring Singapore. It would have been a great way to relax after our busy day.

Buffet breakfast selection was amazing - a great way to start the day. Friendly, helpful staff. Clean comfortable room. Comfortable beds. Great facilities - kitchenette/washer/dryer. Great pool area and sauna. Handy location to supermarket, local restaurants, shops and transport. Easy check in/check out.

Stayed in August 2025

Nothing

Great hotel from start to finish. We booked an apartment which was spacious and very clean. It has all you need including washing machine, dryer, fridge/freezer, tables and chairs. The bathroom is roomy with a walk in shower. You can have your apartment cleaned every day if you so desire (surcharge at the weekend). The pool is not gigantic but more than adequate for a city centre hotel. They even give you additional pool towels. All the staff is very helpful from the concierge to the maids. The buffet breakfast is included and has many different choices every day. The hotel is situated next to a 24hr supermarket and 2 minutes walk from many restaurants. The MRT station is 5/7 minutes walk away and will take you everywhere you need. It's also located 10 minutes walk from Orchard road.

Stayed in August 2025

I can’t think of any

It was in a very good location and the staffs were great

Stayed in August 2025

If I had to be real picky, I would just say that I could not find channels to watch TV. But, truthfully, I forgot all about it after the first day.

The location was ideal - a short walk to an MRT Station and bus stops, walking distance to lots of shopping centres, nearby places to eat, and there was a grocery store round the corner of the hotel to buy essentials and cooking supplies. The room was well-equipped. I like that there were facilities for ironing, washer/dryer, cooking hob, cutlery etc. There were even little kits for brushing teeth and essentials that are easy to forget, which alleviated the stress of trying to find them in stores. The air conditioning was much-appreciated, and it was helpful to be able to control the setting. Breakfast was superb - there was a good variety of things to eat, even for someone like me with a restricted diet. I like that they tried to change it a little each day, and they incorporated a mix of local dishes and typical breakfast options (hot and cold options). Most staff were friendly and willing to help. When I spoke to them, they were not shy to have a conversation, which made the environment feel friendly and welcoming. I like that there was a gym, sauna, and swimming pool. Initially, I was worried that these facilities would be too busy, but fortunately, I was always able to use the facilities when I wanted without waiting for someone to finish. On a few days, I could comfortably relax at the hotel, using the facilities, without needing to be out and about. In all, it was such a delightful stay and positive experience. I highly recommend this hotel, especially if, like me, you are travelling solo and visiting Singapore for the first time. It was a real comfort to know that I did not need to worry so much about what I need, as I had most of what I needed, and staff were always willing to help.

Stayed in August 2025

No tv in bedroom

Stayed in August 2025

A lot of noise coming from the elevators and people walking past.

Close to orchard road shops and food outlets and only a 5 minute walk to the public transport.

Stayed in August 2025

Would be nice to have more fresh fruit and a granola choice for breakfast....

Beds were comfy and the facilities were excellent. Breakfast was good. We would certainly recommend staying here 😊

Stayed in August 2025

Provision of milk for westerners to have in their tea and coffee would have been nice. Also maybe a small sachet of washing powder to do some washing if necessary. Very minor issues - could not fault Orchard Grand Cout.

Room was great, cleaned every other day with new sheets and towels. Shower worked well and bed was comfortable. Airconditioning worked wonderfully. Room service was extremely efficient and great meals served. WiFi was provided-just have to sign back in every time you return to the hotel. Well located with shops and food outlets nearby. Bus stops only 5 minute walk away and about 10 minutes to MRT Somerset station. Breakfast had many options to suit all tastes with eggs (served differently each day), bacon, beans, sausages, tomato, noodles, rice, yoghurt, fresh fruit, pancakes, small cake varieties, toast, jam, tea, coffee etc.

Stayed in August 2025

The construction noise nearby and the paper thin walls.

The concierge staff were fabulous. Close to a supermarket and shopping.

Stayed in August 2025

I booked a group of swimmers in recently who were competing in a swimming competition. Rini was absolutely amazing in helping to coordinate and communicate with me and managed to have all of my team on the same floor. She also arranged for my more elderly swimmers to be near my room so that I could be on standby to help them - and also have a 'sundowner drink' after our swims :) Thanks Rini - you were amazing !! Thank you

Stayed in August 2025

No dislikes

The location was great with the Somerset MRT station only a five minute walk away and a 24 hour grocery shop located within the property. The staff especially the housekeeper on level four, the restaurant staff and the concierges provided exceptional service at all times. The breakfast had a great variety and was well worth the money

Stayed in August 2025

The water gets out of the shower. Air con seemed difficult to control finely. But was ok overall

The location, the eateries around, the Fairprice nearby. The facilities in the room. The reliability and friendliness of staff. The breakfast buffet

Stayed in August 2025

At sliding doors at the entry there is no marking on the step which my sister tripped over and is a trip hazard

Overall very comfortable and spacious rooms with great air-conditioning

Stayed in August 2025

Breakfast and security was the best

Stayed in August 2025

The manager was so accommodating. I arrived at 8 am exhausted and was expecting to wait until 1 pm to check in, but she found a room that was ready and on the same floor as my group of 6 that arrived the night before. The room was exceptionally clean. Close to public transport, shops and the staff always willing to help.

Stayed in August 2025

nothing

everything

Stayed in August 2025

Noisy ventilation fan

Good facilities

Stayed in August 2025

The air conditioning controls were a bit strange - they didn't seem to adjust when you tried to change the temperature, they allowed you to change the settings but then re-set to the original temperature. Pet hates: 1. No plug in the bathroom basin - meant I had to continually run hot water to shave in - no cost to me but a big cost to the hotel. 2. Shower in the high bath - access difficult/slip hazard - safety mat in the bath was in disgusting condition so it was unusable.

Generally the property was good, breakfast could have been a little better but was OK particularly because there were some new things every day. The bread & butter pudding at breakfast was outstanding we did congratulate the chef but please do that again! Staff in the hotel and cafe all very polite and helpful.

Stayed in August 2025

We stayed for ten nights and found cupboard/drawer space to enable us to unpack our suitcases a bit inadequate. We also included breakfast and found this to be lacking in choice for Western visitors. A distinct lack of cereal choice

Very spacious studio apartment. Very clean and well maintained. The concierge staff couldn’t have been more helpful and friendly. They were excellent

Stayed in May 2025

Great hotel with excellent staff. The hotel is positioned in a great location close to MRT stations and other facilities, such as restaurants and shops. The daily breakfast is very good, with a full range of food on offer that has a mix of European and Asian dishes to choose from and daily changes to the menu to keep it interesting.

Stayed in August 2025

No TV in the Bedroom, very limited selection of TV channel, as English speaking Australians there was usually nothing worth watching on TV, so hardly used it. The room was very dark, not a lot of atmosphere or ambiance, the two seater lounge in front of the TV was not very comfortable. The restriction of not being able to have food or drinks poolside we found unusual and made going to the pool a little uninviting, so we never once used it. Towels were very thin, not the usual hotel quality. Not having a clock in the bedroom we thought was unusual?

Breakfasts were great, convenience to MRT was good, supermarket in the Hotel building was amazing and so convenient. Having a washing Machine/dryer was very convenient, and the big fridge was also really good. Staff were all very good, although the house keeper was a bit too keen to come into the room without much notice, she did however to an excellent job!

Stayed in August 2025

No hot water available in the kitchenette and no hand wash in the bathroom sink. Throughout the night, the air con was going off and on as the temp of the room fluctuated which meant we were woken up several times during the night .

Very spacious clean room. Staff were helpful and friendly. The room was available before normal check in time which we were so grateful for after a very long flight . Great location..Next door is a supermarket and MRT is close by.

Stayed in August 2025

Unfortunately, there was no basic thing in the kitchen like salt, paper or oil. Also, the washing detergent was not provided and just for 1 wash, we have to buy the whole pack:(

The apartment was great and locked in a very nice place. Easy to get around, nice shopping malls close by.

Stayed in August 2025