Reviews of Fragrance Hotel - Ocean View 2 stars
Pasir Panjang Road, 118773 Singapore, Singapore
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewEverything
I did paid xtra for 2hours,instead of booking out at 1200noon,I'll extend till1400Hrs,but there's ni communication among the respective reception fir the night and day to pass the message that they did call me to ring me that I've checked our in half an hours time,this little thing are the most simple FuNdEmEnTaL that they should know,I was still resting whole they rang me to give the check out call...&room 102 level one is leaking from the air con
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe selling point for Fragrance Hotel (Ocean View) is its location, as there are not many budget hotels in the western parts of Singapore. Proximity to nearby restaurants is also a plus. Kudos to the staff who tried their best to be helpful.
While it is good to see the hotel upkeeping its premises, the odor of lacquering works done in the hallway is overpowering (and potentially harmful when inhaled) as our room doesn't have windows. Limited car park access.
Dear Guest, Thank you for appreciating our convenient location and helpful staff. We apologise for any discomfort caused by the smell of recent lacquer work in the hallways. Please be assured that we take guest health and comfort seriously and adhere to safety guidelines during maintenance. It is our hope to welcome you back in the near future. Warm Regards, Roland Guest Experience Executive
Dear Guest, Thank you for appreciating our convenient location and helpful staff. We apologise for any discomfort caused by the smell of recent lacquer work in the hallways. Please be assured that we take guest health and comfort seriously… Show more
Reviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGood value for money.
Somewhat small room size
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewPrice should be cheaper
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewNothing, don't book here
Took money and didn't allow us to stay due a narrow minded policy and single track minded staff. I have been short changed over 140 dollars due to this. Didn't allow a rebook or refund. Scammed.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReception staff are very good relationship and services. Hotel is close to many restaurant and convenient store.
Room is too small, noisy by others guest on next room (whole night).
Dear Sakonwat, Thank you for your compliments for our hospitality team and the convenient location with close proximity to a wide spectrum of amenities. As one of the most densely populated cities in the world, land is scarce here and hence, most budget accommodation properties do not offer large rooms. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. In case of excessive noise from your neighbors, please approach our colleagues at the front desk, and they will make sure that your stay continues to be undisturbed and pleasant. We hope to see you again on your next visit to Singapore. Warm regards, Janet Guest Experience Executive
Dear Sakonwat, Thank you for your compliments for our hospitality team and the convenient location with close proximity to a wide spectrum of amenities. As one of the most densely populated cities in the world, land is scarce here and he… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewFound toilet sink choke
Dear Guest, We appreciate your review and thank you for staying with us. Please inform our Front Desk of your feedback so that my colleagues can help to check and rectify immediately. We hope to remain the hotel of your choice in your next visit to Singapore! Warm Regards, Roland Guest Experience Executive
Dear Guest, We appreciate your review and thank you for staying with us. Please inform our Front Desk of your feedback so that my colleagues can help to check and rectify immediately. We hope to remain the hotel of your choice in your next… Show more
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewOk
Ok
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewFriendly staff and value for money.
No windows
Dear Mayuri, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. Standard rooms do not have windows and this is indicated in the booking platform. If you require a window, please book a Superior or Deluxe room. We look forward to be of service to you again! Warm Regards, Roland Guest Experience Executive
Dear Mayuri, The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. Standard rooms do not… Show more
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewLocation is good, very convenient to take the bus
There is no window, and the space is a little small.
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in October 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in July 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewWe booked this Hotel which we need to travel to Tuas for work, easy to find foods.
we notice this room without windows and stay for many days too.
Dear Cheng, Thank you for choosing to stay with us. You are indeed correct to point out that our hotel is in the vicinity of many affordable eateries. Please be sure to choose the desired room type when making your booking. Our Standard Rooms do not have windows, if you wish to have a window, please select one of our other room types. We hope to have the opportunity to welcome you back again. Warm Regards, Roland Guest Experience Executive
Dear Cheng, Thank you for choosing to stay with us. You are indeed correct to point out that our hotel is in the vicinity of many affordable eateries. Please be sure to choose the desired room type when making your booking. Our Standard Ro… Show more