Reviews of Best Western Hotel Trollhattan 3 stars
Polhemsgatan 6, 461 30 Trollhättan, Sweden
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewYou rarely go to a chain hotel and have the feeling it's a family business, but it's the case here. Everyone is genuinely friendly. The dinner buffet (included in the price we booked) is simple and tasty. There are tea facilities in the room as well as bottomless coffee in the lobby, along with pastry. The breakfast buffet is large and tasty. All in all a calm, friendly, warm atmosphere. Thanks, BW Trollhättan staff, we will carry with us fond memories of your hospitality.
The blinds in the room are a bit tricky to handle
Dear Eva Thank you so much for your nice words, we are so happy that you enjoyed with us, have a great sunday & we are looking forward seeing you again Take care Andreea front desk
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewCentral location. Big room. Good breakfast.
The beds were too soft for our liking.
Dear Mats Olof Thank you for your review, we are happy that you enjoyed with us! Have a great day & take care! Greetings, Andreea front desk
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThat the staff was extremely supportive and helpful.
Exactly same breakfast for four days. It can be better. Atleast have more varieties for vegetarians.
Thank you very much for your feedback and for staying with us. We’re delighted to hear that you found our staff to be extremely supportive and helpful — your kind words mean a lot to our team. We also appreciate your comments regarding the breakfast options. We’re sorry to hear that the variety did not meet your expectations, especially for vegetarian choices. Your input is valuable, and we will certainly take it into account as we work to improve and diversify our breakfast offerings. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Josefine
Thank you very much for your feedback and for staying with us. We’re delighted to hear that you found our staff to be extremely supportive and helpful — your kind words mean a lot to our team. We also appreciate your comments regarding the… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewIt was good , nice location, good breakfast, no kettle or tea / coffee makings.
It's was ok for one night
Dear Tom, Thank you for your review! So nice to hear that you enjoyed with us, we are really happy to hear that you had a nice experience! We want to extend our sincerest apologies for the inconvenience regarding the kettle. Please note that it is located either on the desk or nestled within the drawer. We truly appreciate your understanding and hope the have the pleasure of welcoming you back soon! Take care & have a great day! Greetings, Andreea front desk
Dear Tom, Thank you for your review! So nice to hear that you enjoyed with us, we are really happy to hear that you had a nice experience! We want to extend our sincerest apologies for the inconvenience regarding the kettle. Please note th… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewEverything was ok!
Nothing to say
Dear Maria, Thank you very much you took time to fyll in the form! We are so happy that you had a nice experience with us! We are looking forward to see you again with us! Greetings, Andreea front desk
Reviewed: 6 May 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewHotell staff was great but the room was small and i could hear neighbors from two rooms down talking.
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely, Best Western Hotel Trollhattan
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping u… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewClean and silent.
Could not have my invoice on company´s name.
Hi Oscar. First of all, I would like to thank you for filling out our survey and thank you for your nice comments. Regarding the company name on the receipt, you need to state this before checking out. As one of your rooms already was checked out our system would not allow us to change it. We can always offer some kind of alternative solution where we write the name afterwards, but this receipt will be a copy in that case. Would you like me to fix such a receipt for you now? If so please let us know what you would like to be written on the receipt and what email we should send it to. I hope that it went well with the one receipt we managed to change before checking out and that despite this inconvenience you will consider staying with us again. All the best Front desk
Hi Oscar. First of all, I would like to thank you for filling out our survey and thank you for your nice comments. Regarding the company name on the receipt, you need to state this before checking out. As one of your rooms already was ch… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewRoom was small and basic, the staff were extremely nice. Good breakfast, excellent location
Dear Lina, We are so happy for your nice review, thank you so much for the nice words and we are so happy that you enjoyed with us! Have a great day & we are looking forward to see you again! Take care! Greetings, Andreea front desk
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewBreakfast, not even enough options for vegan/veggie!
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewI've chosen Best Western because I thought they kept their standards worldwide. I was mistaken. It was my second worst hotel experience after a full-of-dust hotel room in Algeria. We are talking about similar standards. The room was dirty, bellow par. Plus, there was no cleaning from one night to the next. The room was not tied up, towels were not changed, shampoo was not replaced, and there were no changes in tea cups for cleaner ones, etc. The room was not serviced! When I asked the receptionist what had happened, they blamed me, informing me that guests must signal at the door that the room must be tied up in Sweden. A fat and ugly lie! An experience NOT to repeat. Go at your peril!
Dear Luis, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and we apologize for any inconvenience you encountered during your stay. We always strive to maintain the highest standards, and your feedback help us improve our services. We would like to clarify that our hotel we do not automatically clean rooms during your stat. Instead, we provide tags that can be hung on the door to indicate if you would like your room to be cleaned. There is also a QR code in the room that you can scan to access all detaljs regarding our services. We are truly sorry that we didn´t inform you about that. This system helps us respect our guests privacy and preferences. Thank you for your feedback and we are commited to making the necessary imporvements to avoid this inconvienence. Have a great day & a nice weekend! Greetings, Andreea front desk
Dear Luis, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and we apologize for any inconvenience you encountered during your stay. We always strive to maintain the highest standards, and your … Show more
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewBreakfast was good apart from the scrambled egg it was lumps of steamed egg
Noise from the rooms, dirty bathroom, poor check in no info on breakfast times or restaurant,
Hi Jamie. On behalf of our entire team, I would like to apologise for not exceeding your expectations. We will be using the feedback to ensure we offer a better experience for guests in the future. Thank you for letting us know about your experience. Josefine
Hi Jamie. On behalf of our entire team, I would like to apologise for not exceeding your expectations. We will be using the feedback to ensure we offer a better experience for guests in the future. Thank you for letting us know about your… Show more