Reviews of The Vault Hotel, WorldHotels Crafted 4 stars
Stortorget 20, 252 23 Helsingborg, Sweden
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewlocation and food was very good, they also have a small spa downstairs which was lovely for 2 people ( not advertised enough in my opinion)
the noise level was unbearable. We had a room on the first floor and right under the windows there was a club/pub blasting music at an awful level till 3 am. we could not fall asleep till basically that time. Once we asked the reception if they could do something about it they offered some ear plugs..... everything else was amazing but I cannot believe they cant do anything about it
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat staff was great for our wedding 💒💒💒
Staff were great and location
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation and room was good. We liked the style of the hotel.
Reception personal could be more friendly.
Dear Andreas, Thank you very much for taking time to fill out our guest survey and that you took time to write a review of your recent stay in our hotel. I am sorry to see that our service did not live up to your expectations. We will use your comments to work on improving the guest experience. A warm welcome back! Kind regards, Ellen Guest and Service Manager
Dear Andreas, Thank you very much for taking time to fill out our guest survey and that you took time to write a review of your recent stay in our hotel. I am sorry to see that our service did not live up to your expectations. We will use y… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel was well located. Right in the heart of the town, close to the sea and train station. Staff were very helpful and good choice at breakfast
It was noisy outside on Saturday night.
Dear Krishna, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Kind regards, Ellen Guest and Service Manager
Dear Krishna, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcom… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location and excellent and varied choice at breakfast
Very noisy at night in our room which was on the third floor at the front of the hotel. Even on a Sunday night there was loud music and chatter well into the early hours of the morning then construction noice from 7.30am
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewPosition Breakfast Coziness Nice style and space of the room (3rd floor)
Loud music from club nearby until 1 pm despite double windows No AC Smell from the shower
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery good location and the breakfast is excellent value!
Our room this stay was very pokey but for an overnight it was ok. Also as it was quite warm it was very stuffy.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewArhitecture, interior
A littlebit hot in the room.
Dear Dejana, Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your overall stay with us. Your feedback is important to us and will be used for improving our services! We look forward to welcoming you as our guest again! Kind regards, Ellen Guest & Service Manager
Dear Dejana, Thank you for taking the time to rate your stay with us. We are happy to see that you enjoyed your overall stay with us. Your feedback is important to us and will be used for improving our services! We look forward to welcoming… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWe loved the stylish and quirky interior, coupled with elements such as the magnificent old antique lift.
We liked everything about it.
Dear Ylva, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Kind regards, Ellen
Dear Ylva, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGood location, friendly staff, clean, unique design
Dear Hanna, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Kind regards, Ellen
Dear Hanna, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewGorgeous old bank now restored to become this bespoke hotel. Rooms are a little small but comfortable. Staff were very friendly and helpful. Good location enabling you to walk to most places.
Hmm like all of Scandinavia heating but no cooling in summer so it gets hot in the rooms. Also better block out curtains are needed given it is light until 11pm. No room for suitcases but that seems to be standard.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, breakfast
Hi, Thank you so much for your lovely rating! We’re happy to hear that you enjoyed the breakfast and appreciated our friendly staff, it truly means a lot to us! Hope to welcome you back to The Vault Hotel again soon. Best regards, Olivia Reception The Vault Hotel, Helsingborg
Hi, Thank you so much for your lovely rating! We’re happy to hear that you enjoyed the breakfast and appreciated our friendly staff, it truly means a lot to us! Hope to welcome you back to The Vault Hotel again soon. Best regards, Olivia R… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood variety.
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewIts location and ambience!
Dear Wendy, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Kind regards, Ellen Guest and Service Manager
Dear Wendy, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewI love the style of the hotel. It's cosy and modern. Everything was top-notch! Fantastic breakfast with a lot of options!
Dear Timofey, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcoming you as our guest again! Kind regards, Ellen Guest and Service Manager
Dear Timofey, Thank you for taking the time to rate our hotel and give us feedback. We take pride in our service culture and this kind of feedback gives us even more confident to "keep up the good work". We look forward to welcomi… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReally good breakfast. Location excellent - right in the heart of the town.
Reviewed: 12 July 2025 · Stayed in June 2025
Verified review