Reviews of Quality Hotel Sundsvall 4 stars
Esplanaden 29, 852 36 Sundsvall, Sweden

Loading
Guests also reviewed these properties:
Omiš, Croatia
Eraclea Mare, Italy
Sant Lluis, Spain
Nice, France
Jacó, Costa Rica
Bangkok, Thailand
Cumbuco, Brazil
Longsheng, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAmazing, everything perfect.
-
Thank you so much for your fantastic feedback! We're absolutely thrilled to hear that you found everything perfect during your stay. It’s wonderful to know you enjoyed the comfort, location, and our amazing staff. We can't wait to welcome you back again! Safe travels until then!
Thank you so much for your fantastic feedback! We're absolutely thrilled to hear that you found everything perfect during your stay. It’s wonderful to know you enjoyed the comfort, location, and our amazing staff. We can't wait to welcome y… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was wonderful.
Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed our wonderful breakfast and found everything from comfort to staff to be top-notch. Your insights on the facilities are appreciated, and we'll definitely use them to keep improving. We hope to welcome you back to Quality Hotel Sundsvall soon!
Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed our wonderful breakfast and found everything from comfort to staff to be top-notch. Your insights on the facilities are appreciated, and we'll definitely us… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewI really liked the location and also the bed and sheets. The corridors do not smell good and the bedroom was not so clean.
The back door of the hotel that is attached to the movie theater was really dirty.
Thank you for sharing your thoughts, Renata! We're thrilled to hear you enjoyed our prime location and found the bed super comfy. However, we're sorry to learn that cleanliness didn't meet your expectations, especially in the corridors and the back door area. We'll definitely use your feedback to improve. We hope to welcome you back soon for an even better experience!
Thank you for sharing your thoughts, Renata! We're thrilled to hear you enjoyed our prime location and found the bed super comfy. However, we're sorry to learn that cleanliness didn't meet your expectations, especially in the corridors and … Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewvery satisfied with the hotel staff, the employee was very nice, everything was clearly laid out and she also helped with parking on the street, we are very grateful to her. the food is great, the room is tidy. well-hidden hairdryer, which I would not have found without my husband's help 😀
Thank you so much for the wonderful feedback, Virginija! We're thrilled to hear that you had such a fantastic experience with our staff and enjoyed the food. I'll make sure to pass on your kind words to the team member who helped you with parking; they'll be delighted to know they made a difference. And isn't it funny how those little surprises, like a well-hidden hairdryer, can become memorable moments? We hope to welcome you back soon for another delightful stay!
Thank you so much for the wonderful feedback, Virginija! We're thrilled to hear that you had such a fantastic experience with our staff and enjoyed the food. I'll make sure to pass on your kind words to the team member who helped you with p… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewI had a pleasant stay at Quality hotel in Sundsvall. What I enjoyed the most was the delicious and well-varied breakfast each morning. I also really appreciated the hotel’s kind gesture of providing an extra bed for my son free of charge, which made our stay even more comfortable. Thank you for the great hospitality!
Thank you so much for your wonderful feedback, Priyal! We're thrilled to hear that you had a pleasant stay and enjoyed our delicious breakfast. It’s always our pleasure to make your stay more comfortable, especially with little ones in tow. I’ll be sure to share your kind words with the team. We hope to welcome you back soon for another fantastic experience!
Thank you so much for your wonderful feedback, Priyal! We're thrilled to hear that you had a pleasant stay and enjoyed our delicious breakfast. It’s always our pleasure to make your stay more comfortable, especially with little ones in tow.… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReception
Room Bathroom
Thank you for taking the time to share your feedback, Anne. I'm thrilled to hear that you found our reception staff amazing and helpful; I will definitely pass on your kind words to them. However, I'm sorry to learn that your experience with the room and bathroom did not meet your expectations. We take this very seriously and will use your feedback to improve. We hope to have the chance to welcome you back and provide a better experience in the future. Best wishes!
Thank you for taking the time to share your feedback, Anne. I'm thrilled to hear that you found our reception staff amazing and helpful; I will definitely pass on your kind words to them. However, I'm sorry to learn that your experience wit… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewNo aircondition in the extreme hot weather. Hardly any sleep in my stay there . 28-30+
Thank you for sharing your experience, Roar. I'm really sorry to hear that the lack of air conditioning affected your stay, especially during such hot weather. We understand how important a comfortable environment is for a good night's sleep. Your feedback is valuable, and we will certainly use it to explore ways to improve our guests' comfort in the future. We hope to have the chance to welcome you back and provide a better experience next time. Take care!
Thank you for sharing your experience, Roar. I'm really sorry to hear that the lack of air conditioning affected your stay, especially during such hot weather. We understand how important a comfortable environment is for a good night's slee… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewHotel was very good . Room clean and nice , food also very good 👍 we where very happy 😊 and the location is perfect
Thank you so much for your wonderful feedback, Sandra! We're absolutely thrilled to hear that you found our hotel to be the perfect place to stay. It sounds like you enjoyed everything from the clean and nice room to the delicious food and ideal location. Your happiness truly makes our day! We can't wait to welcome you back for another fantastic stay. Safe travels until then!
Thank you so much for your wonderful feedback, Sandra! We're absolutely thrilled to hear that you found our hotel to be the perfect place to stay. It sounds like you enjoyed everything from the clean and nice room to the delicious food and … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good
The quality of the extra bed that I pay beforehand. But I got a sofa bed in the room. The sofa bed was not comfortable at all since the mattress was not for standard use so the springs poke on the body.
Thank you for sharing your thoughts, Kazi! I'm thrilled to hear you enjoyed our breakfast and that our staff made a great impression on you. However, I'm sorry to hear about the discomfort with the extra bed. Your feedback is invaluable, and we will certainly look into this to improve our offerings. We hope to welcome you back soon for an even better experience!
Thank you for sharing your thoughts, Kazi! I'm thrilled to hear you enjoyed our breakfast and that our staff made a great impression on you. However, I'm sorry to hear about the discomfort with the extra bed. Your feedback is invaluable, an… Show more
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewVe booked 30 minutes before we arrived and had a great overnight stay.
Thank you so much for your fantastic feedback, Tamara! We're thrilled to hear that you had a great overnight stay with us, especially after booking just 30 minutes before your arrival. It sounds like we hit the mark on comfort, facilities, and staff – I’ll be sure to share your kind words with the team. We can’t wait to welcome you back for another visit! Safe travels until then!
Thank you so much for your fantastic feedback, Tamara! We're thrilled to hear that you had a great overnight stay with us, especially after booking just 30 minutes before your arrival. It sounds like we hit the mark on comfort, facilities, … Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewA perfect place to stay
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was quite good. The location of the hotel was excellent, not in the centre of town but very near within walking distance. Street parking is available at a reasonable cost.
It would be good if the restaurant and/or a café was open more regularly. Garage parking per day is expensive even though I did not need to use it.
Thank you, Stephen, for sharing your thoughts with us! We're thrilled to hear that you enjoyed our excellent location and found the breakfast quite good. It’s also great to know that our staff made a positive impression on you. We appreciate your feedback about the restaurant hours and parking costs. We’ll definitely use this information to explore ways to enhance our guests' experiences. We hope to welcome you back soon for another stay!
Thank you, Stephen, for sharing your thoughts with us! We're thrilled to hear that you enjoyed our excellent location and found the breakfast quite good. It’s also great to know that our staff made a positive impression on you. We apprecia… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewEight minute walk from station and city centre. Great breakfast, friendly welcome and informative receotionist
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewLocation was great, room comfy, breakfast delicious and rich choice.
Thank you so much for your wonderful feedback, Mārtiņš! We're thrilled to hear that you enjoyed our great location, comfy rooms, and delicious breakfast. It’s always nice to know we’re hitting the mark in those areas! We appreciate your thoughts on cleanliness and facilities, and we'll definitely use your feedback to keep improving. We hope to welcome you back soon for another delightful stay! Warm regards!
Thank you so much for your wonderful feedback, Mārtiņš! We're thrilled to hear that you enjoyed our great location, comfy rooms, and delicious breakfast. It’s always nice to know we’re hitting the mark in those areas! We appreciate your th… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewThe breakfast was good
The interior has a somewhat dated 1980s vibe
Reviewed: 7 February 2025 · Stayed in January 2025
Verified reviewIt ware nice
Everything ware ok
Hi! Thank you for your nice review./ Receptionen