Reviews of Jacyz 5 stars
6 Drakegatan, Centrum, 412 50 Gothenburg, Sweden
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was a beautiful hotel with stunning decor all around and a fantastic spa. The staff were all very friendly and helpful.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewThe hotel is great and full of luxury. Our booking from booking.com did not come through due to a power failure. We got a free upgrade to a beautiful room with view. It was great. All the little things really made it worth while. Very modern and with great eye for detail. Very comfortable bed. Great breakfast and also the staff was very accomodating and friendly. We enjoyed the swimming area and really nice bathrobes provided by the hotel.
The location is not so central. We had to walk quite a way to find decent restaurants as the restaurants in the hotel were closed.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLovely property, very clean, so much to do.
The top floor pool was not open and we were not advised before our stay. Even though we could not have changed our accommodation it would have been nice to know.
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewbuilding
Theme of the hotel was bit in adult zone... not suitable for kids
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWhat a beautiful hotel this is! Staff were amazing - interiors were stunning and there was just so much to do😍
Hi! So great to hear that you enjoyed your stay with us, thank you for sharing your experience. We hope to see you again soon—you’re welcome back anytime! 🌟 Best regards, Nathalie at Jacy'z
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe activists on offer on the ground floor, the spa and breakfast.
Rooms didn’t have facilities to make tea
Hi! So great to hear that you enjoyed your stay with us, thank you for sharing your experience. For your convenience, kettles are available to borrow at the reception. We hope to welcome you back soon.🌟 Best regards, Nathalie at Jacy'z
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe Breakfast was amazing! so much choice for food, very nutritious, Hannah at reception was superb and Lorenzo bar staff was 1010!! Such great customer service!!!
maybe more cooked breakfast
Thank you for your kind words about our breakfast and team members Hannah and Lorenzo – we’ll be sure to share your praise with them! We appreciate your suggestion regarding more cooked breakfast options and will keep it in mind for the future. Best regards, Nathalie at Jacy'z
Thank you for your kind words about our breakfast and team members Hannah and Lorenzo – we’ll be sure to share your praise with them! We appreciate your suggestion regarding more cooked breakfast options and will keep it in mind for the fut… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAmazing ambience and luxury feel
Would have loved to join the pubquiz but was only in Swrdish.
Hi! So great to hear that you enjoyed your stay with us, thank you for sharing your experience and feedback. We hope to see you again soon—you’re welcome back anytime! 🌟 Best regards, Nathalie at Jacy'z
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewIt was amazing
Nothing at all it was perfect
Hi! So great to hear that you enjoyed your stay with us, thank you for sharing your experience. We hope to see you again soon—you’re welcome back anytime! 🌟 Best regards, Nathalie at Jacy'z
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewParking payment system didn't work for us (asia pacific). A bit hard to make the room dark.
Thank you for your feedback. We’re sorry for the inconvenience with the parking system. We’ll look into these issues to improve the experience for future guests. We hope to see you again soon—you’re welcome back anytime! 🌟 Best regards, Nathalie at Jacy'z
Thank you for your feedback. We’re sorry for the inconvenience with the parking system. We’ll look into these issues to improve the experience for future guests. We hope to see you again soon—you’re welcome back anytime! 🌟 Best regards, N… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWonderful place, more than we would usually spend but worth every penny!
Nothing!
Thank you for your feedback! We are delighted to hear that you enjoyed your stay at Jacyz! We are looking forward to welcoming you again! Best regards, Sanja, Front desk
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewExcellent Breakfast and good quality food
Room a bit on the small size but OK for a 2 night stay
Dear Douglas, thank you for your feedback. We are so happy to hear you enjoyed your stay and were pleased with our breakfast buffet. We are looking forward to welcoming you again and recommend to book one of our medium or large rooms next time . Best regards, Sanja
Dear Douglas, thank you for your feedback. We are so happy to hear you enjoyed your stay and were pleased with our breakfast buffet. We are looking forward to welcoming you again and recommend to book one of our medium or large rooms next t… Show more
Reviewed: 19 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in May 2025
Verified reviewThe scent, decor
Food options
Dear Roderick, thank you for your feedback. We are glad to hear that you were happy with the service, as well as that you enjoy the scent at Jacyz. We appreciate your feedback about the food options; we have a few different outlets that serve different food options and we hope you did find something for your taste. We are also always working on improving our menus and we appreciate every feedback. We hope to welcome you again soon! Best regards, Sanja
Dear Roderick, thank you for your feedback. We are glad to hear that you were happy with the service, as well as that you enjoy the scent at Jacyz. We appreciate your feedback about the food options; we have a few different outlets that ser… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified review