I am a person with a disability and your furniture is extremely low so it is hard to get in and out of. I would have also liked to see a place to just sit and lounge. All you really had were dining facilities no place to sit and read a book or look out the window. I would have also liked to see a place to purchase food in between your meals like perhaps sandwiches or snacks or a piece of fruit.

It was a very convenient location.

Stayed in August 2025

I would say it needs a better light in the entrance of the room. as it is quite dark it is not the best set up to use the wardrobe. apart from that everything was as expected.

The hotel is clean and comfortable, has all needed amenities and the spa and Gym are well looked after. It is very central and easy to reach by bus from the airport. Breakfast is delicious and has several options.

Stayed in July 2025

Sometimes you have to order at the bar, sometimes there is service, sometimes you have to pay every drink immediately and sometimes a tab is allowed. Unclear which rule is applied at which time. Clarity is appreciated.

Comfort/hygiene

Stayed in August 2025

Two interfering music players from lounge and kitchen at breakfast.

Always high standard comfort, room and breakfast.

Stayed in July 2025

It was very warm in the rooms, could not open window, and air conditioning was centrally controlled.

Very good location! Terrace for a beer is great. Breakfast is delicious. Comfy beds

Stayed in July 2025

It was very warm in the room. Despite of central AC system, we had like 27-30 degrees I the room and it was not possible to open the windows.

Very friendly personnel, superb breakfast. We had a dog with us and everything was prepared in the room: bed and water plate. Cousy room, fresh facilities.

Stayed in July 2025

Shower was leaking and the sauna was out of order. Window view could be better

Everything you need is there, checked in 3 hours earlier and the buffet is very good

Stayed in July 2025

The receptionist was good girl, communication was great, but she didn't pay good attention enough when I asked by showing the way how I have parked my car to avoid the trouble in the morning with a police. 👮‍♂️ 650 SEK - the fee. This was bit petty, because by the international traffic rules the way I parked is allowed - Sweden has different rules. Actually there were other cars who got the penalties as well. In reception they could advise to park on Swedish way and would do this.

Great location just on the central street, great for the morning hiking

Stayed in June 2025

I liked the breakfest and the style of the hotel.

Stayed in June 2025

Smooth checking, the room was spacey and clean. Breakfast was good. Central location.

Stayed in June 2025

Room layout.

Just overall good value and friendly staff.

Stayed in February 2025

Nothing really

Great location. Great Gym. Excellent breakfast

Stayed in December 2024

N/A

I want to give a special shoutout to Elias who fixed a very tricky situation with my booking. Thank you so much once again!

Stayed in November 2024

Drunk people on the next room. Reception visited two times to ask them to be quiet. It was night time, when people should be sleeping. If you want to party.. rent cottage on the middle of the forest, not the hotel room where are other people around...

Stayed in September 2024

Very modern, great breakfast, bicycle rental provided, nice sauna

Stayed in August 2024

Rooms should be available from 15:00 but in reality we had to wait till 16:00.

Good location, quiet place and rooms also.

Stayed in August 2024

Hotel messed up our reservation -- told us we didn't have a room booked even though we had proof of a confirmed reservation. They were able to find a room for us but they should've just gotten the reservation right in the first place. Would love more hot food options for vegetarians besides the one scrambled egg dish. Even some roasted potatoes or something would've gone a long way. Hot tub was lukewarm and no matter what we did, we couldn't actually get the jets to work, so it might need some maintenance.

Good-sized rooms and pretty comfortable beds. Shower had great pressure. Gym was pretty decent and so was the sauna/jacuzzi area. Breakfast was quite good: fresh fruits and vegetables, yogurt, chia pudding, and tasty juices. Location was really convenient to the bus and train stations, which was why we chose it. It's also on the main thoroughfare of Luleå.

Stayed in July 2024

Breakfast service can improve, sauna was off when we try to use.

Location and hotel spa. Friendly staff

Stayed in August 2024

Shower cabin was only partially covered this when showering the whole bathroom gets quite wet.

Good central location, nice breakfast, dog can come for breakfast. Parking in front of the hotel possible.

Stayed in August 2024

Should have windows at those pretty rooms that are able to open, or better..a functioning aircondition system. Rooms was very warm. There was a fan to aid us thou, a cheap but OK emergency sollution.

Breakfast was good, not very advanced but filled my needs to what I expect of a hotel breakfast meal. Waiters were very friendly and tried all they could to assist even on small things like a deeper plate for my son every morning. The Spa in the basement was frequently used by us, two nice jaccuzies and a sauna. One of the showers did not function (the nicest one). The Spa was important for my booking personally, because I knew we would be using it often. So if you like some time to relax in such a lounge, this is the place for you. I think there should have been some kind of serving down there to maximize comfort of all guests, Im sure it would be well made money for the hotel, I know we would have bougt tons of cola and other beverages if possible. There was a water canister in the hallway thou, sadly it was almost empty every evening. We strongly reccomend the hamburger at EGO-bar, this was one of our food highlights this week at our stay. A very kind chef from Greece made it atleast two days, if you like a GOOD hamburger that tastes juicy and fresh and with bunch of home made stuff, be sure to try one! Some of the ladies working at the reception was very young, and did not seem to know alot about the city. We asked for the best place to visit a pool, but the place we got recommended was closed when we arrived after paying our parking. Parking at the hotel was very comfortable, you get to safely park your car every day at a reasonable price.

Stayed in July 2024

The temperature in our room was uncomfortably warm at night. We were unable to set the air con to a low enough temperature. When we queried this, We were provided with a fan, which did little to cool us down. The lighting was poor in the bedroom.

Lovely relaxed breakfast Friendly, pleasant and very helpful staff, particularly the reception staff Great shower, and toiletries Great location in the town

Stayed in July 2024

Easy walk to town centre Comfortable beds, clean rooms , delicious breakfast!

Stayed in July 2024

They allow dogs at a fee. You'll have to use a separate room to have meals where the dog is allowed

Staff was friendly.

Stayed in July 2024

Room & bathroom unfortunaly not cleaned well.

Nice personnel at the front desk. Yummy breakfast.

Stayed in July 2024