Skip to main content
  1. Hotel reviews homepage
  2. Sweden hotel reviews
  3. Jämtland hotel reviews
  4. Östersund hotel reviews
  5. Reviews of Sure Hotel by Best Western Algen

Reviews of Sure Hotel by Best Western Algen 3 stars

Storgatan 61, 831 33 Östersund, Sweden

#24 of 25 hotels in Östersund

Guests' Choice

Review score

Based on 71 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.6

  • Facilities

    7.2

  • Staff

    8.4

  • Value for money

    8.1

  • Free WiFi

    9.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 5 August 2025

    6.0
    Price comes at a cost.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Outdated, noisy when workers leave early in the morning. Breakfast emptied out at 8h and not everything was available or could be replenished (like plain yoghurt)

    Location. Price

    Stayed in August 2025

  • Reviewed: 1 August 2025

    7.0
    Satisfactory basic hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Basic hotel which is convenient for the railway station and a five minute walk from the town centre. Room and bathroom were clean and reasonably spacious, although the bed was very hard. Breakfast was lacking in the variety we had experienced at other hotels in northern Sweden.

    Stayed in August 2025

  • Reviewed: 3 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Curtains in room where smaller then the window. Especially with bright nordic nights annoying.

    Late checkin, no staff present. Was informed in time and entry code and roomcard were left at reception. Good and complete breakfast

    Stayed in July 2025

  • Reviewed: 31 March 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Family Room
    • Stayed 2 nights

    good

    Stayed in January 2025

  • Reviewed: 25 March 2025

    8.0
    Convenient low key hotel
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Shower was terrible

    Location

    Stayed in March 2025

  • Reviewed: 16 September 2024

    7.0
    Ok for the location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We got notified a bit late that there was a problem with the bathroom. Too many windows.

    Very close to the train station. Spacious round and bathroom. Good breakfast with a lot of choices.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that the windows were pointed towards the streets, so people walking by could see right inside the room.

    Breakfast included, staff was helpful, quiet evenings, good location.

    Stayed in September 2024

  • Reviewed: 24 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Biscuits and sweets available all the time. Staff very helpful, particularly at breakfast on departure which was before breakfast was due to start - they made sure we got something to eat before we had to leave for our very early train.

    Stayed in July 2024

  • Reviewed: 18 August 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The view from the room to the parking

    Comfortable room with seating group. Possibility to park my motorbike in the inner yard. Excellent breakfast. Good locatio.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The smell

    Stayed in August 2024

  • Reviewed: 18 July 2024

    9.0
    Friendly staff at a convenient location&breakfast
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Parking available at night on street, only 4 off-street. Don’t expect an elevator.

    Stayed last year, located close to train station and bus stop from Länstrafiken. Good breakfast

    Stayed in July 2024

  • Reviewed: 18 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was clean and well located.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    8.0
    Good location nice breakfast and cozy beds.
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Parking spaces around the hotel, I prked on the street and it stated to pay in the parking automat but I did not found any parking aoutomat nearby. Also the walls of the rooms were hollow from inside I could hear everything others were talking.

    Really nice rooms, specially the suprice of reindeer coat on the bed. Room was cozy and beds were comfort. Hotell looked overall good and did exeed my expetactions.

    Stayed in June 2024

  • Reviewed: 15 February 2024

    6.0
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 9 February 2024

    9.0
    A great hotel in Östersund
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The reception area closed at 4pm but guests are told the front door code, and a key is left for them but a person to greet you is nice.

    The room and bathroom were very large. We had seats to sit on and drink coffee in the room. Coffee and tea were left in thermos jugs in the Reception area for visitors to help themselves to, and there is a fridge in the room. There were lovely biscuits too. Breakfast was particularly good too.

    Stayed in February 2024

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast, cozy room.

    Stayed in October 2023

  • Reviewed: 18 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room was ideal size for a single nights stay

    I thought everything was very clean and the price was perfect.

    Stayed in October 2023

  • Reviewed: 5 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Poor internet

    Room, breakfast

    Stayed in August 2023

  • Reviewed: 18 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Single Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The toilet floor is very cold

    Very good breakfast! Just a few blocks away from the center.

    Stayed in February 2023

  • Reviewed: 7 November 2022

    8.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    On booking.com the hotel claims to have parking place, but it is just place for 4 cars. However it is plenty with street parking. There were no heat on the bathroom floor.

    Nice comfortable room, good breakfast, friendly staff. Good combination price/value

    Stayed in November 2022

  • Reviewed: 2 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Single Room with Sofa Bed
    • Stayed 2 nights

    Good breakfast and friendly staff.

    Stayed in September 2022

  • Reviewed: 3 July 2025

    2.0
    Small and dark single room
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    I payed 2.840 sek for 2 nights in a singleroom. Later I saw that roomcharge was lowered considerable. I do think it’s unfair to have people booking well in advance paying much more for the room. Also I find the room to be very small and very dark. For instance Im not able to read a book. Simply not enough light. A big disappointment. If you want to stay here wait until last minute to book and being your own torchlight for reading

    Stayed in July 2025

  • Reviewed: 23 May 2025

    3.0
    Hotel was dark and dank. Staff was out of a horror movie
    • Leisure trip
    • Family with young children
    • Single Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I asked the hotel staff to maybe help us find a cab or a tour and she said. No tours, and gave me a cab card like I was bothering her. I told her my autistic son wanted to tour the lake for the monster. She looked at me kind of mean. So my wife ended up leaving walking to the train station and hailing a cab. The driver was exceptional and drove us around the lake on a rainy cold day. The cars the hotel person gave us never answered their phone. Bad service with a bad attitude at a bad hotel!

    We had a bad experience. The hotel was dated clean and dark. Dingu. But the staff person there was all attitude and did not help us one bit!

    Stayed in May 2025

  • Reviewed: 20 February 2025

    10
    Will come there again in the future
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very helpful staff, good price and breakfast

    Stayed in February 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: