Flight of stairs to access reception- difficult when you have suitcases. After that there was an elevator. The street noise was pretty loud if you had the window open - our room was facing onto the street, manageable if windows were closed.

Loved how comfortable it was, beds were great, clean, easy check in and out, very central location. Shower was really good too. Good choice of breakfast options.

Stayed in August 2025

It was very, very clean!!!

Stayed in August 2025

The receptionist also called Emma after the hotel was amazing. She makes a great false potato cake for an afternoon snack and organise an early take away breakfast for our train journey.

Stayed in August 2025

There was nothing we didn’t like.

The property was in a great position, clean, comfy beds, great breakfast and lovely staff. It was only a small hotel and made you feel like it was a guest house. We arrived after reception was closed and it was a very easy process to get and and go to our rooms.

Stayed in August 2025

Late check-in after reception was closed on Sunday night - it went well with the door/key codes supplied. Unfortunately, had to leave very early the next day before breakfast, so missed out on the wonderful breakfast that we had experienced the prior week. The room was very large and clean and the beds extremely comfortable. Would definitely recommend this hotel with the wonderful attention to detail.

Stayed in July 2025

Everything was perfect

Everything was perfect

Stayed in August 2025

A little awkward to find

Great location and parking for motorcycles in the courtyard. Breakfast buffet

Stayed in July 2025

Great breakfast!

Stayed in July 2025

Nothing

Lovely fresh breakfast, large comfortable room. Close to the station.

Stayed in July 2025

All was great at Hotel Emma.

The room was very spacious with lovely high ceilings and a very comfortable bed with soft bedding. The breakfast was absolutely out of this world, amazing attention to detail with such a wide selection available and impressive ingredients. I particularly liked the fruit juice 'shot' with the beautiful ginger flavour - a great way to wake up and start the day! Thank you for a wonderful stay, we will be back soon!

Stayed in July 2025

Worn furnishings. Peeling paint. Chipped bathroom sink (room 30). Because it’s in a pedestrian street, there’s no parking at the hotel so we followed their good directions and found public parking 2 blocks away but it was no fun to drag our suitcases 2 blocks in the rain! There’s a steep flight of steps from the street up to Reception. This was no problem for us but others should be aware of this just in case.

Location excellent. On a pedestrian street so very quiet even though downtown. Lovely, helpful staff. Great breakfast. Comfy beds and linens.

Stayed in July 2025

Very comfortable. Excellent breakfast. Helpful staff.

Stayed in June 2025

Breakfast was a very nice Swedish-style breakfast with everything you wanted and needed. The waffles with cloudberry jam was a big bonus!

Stayed in June 2025

Very small bathroom

Large room, nice breakfast

Stayed in June 2025

A little noise between rooms

Room excellent. Shower excellent. Breakfast excellent

Stayed in June 2025

Nothing.

An incredibly practical and guest-friendly hotel - I was on a long road trip and Emma had everything I needed to re-boot - including a freezer compartment in the room fridge for my picnic bag ice packs! Lovely genuine old school atmosphere - no hyped up decor - simply large, airy and comfortable rooms and wonderful breakfast buffet. Thank you 🫶🏼

Stayed in May 2025

-

Quaint, warm, welcoming and CLEAN!

Stayed in May 2025

Many stairs to go - but that was not a big problem at all.

Breakfast was very good, many options, also not a "typical" one.

Stayed in February 2025

The sounds from the hallway are rather audible and it can be a bit bright if your room faces the streetfront.

The hotel is homely and quaint with a really friendly atmosphere. The staff was absolutely delightful and the access to free drinks/snacks at reception all day is a really nice touch that goes a long way.

Stayed in January 2025

The breakfast was incredible and the staff very nice. We had a beautiful, cosy and spacious room.

Stayed in January 2025

Wonderful staff and cosy room. Excellent breakfast with local food. Never had so much to choose from. The hotel is small and very personal. The manager is always available and you can ask anything. One of the best places this year!

Stayed in October 2024

Beautiful, homey hotel. Lovely and kind staff. Such an incredible swedish breakfast! Amazing location. We loved it!

Stayed in November 2024

The hotel was really accommodating when we needed to extend our stay with one night . The room is really clean. Delicious breakfast with a huge selection The staff are really nice and helpful. Yes,we recommend this hotel

Stayed in October 2024

Beautiful hotel in center of Östersund, really good breakfast. We were leaving early morning,and they prepared a take away breakfast for us which was really nice. We stayed in a pet friendly room . We were really happy with our choice. We recommend this hotel to anyone is visiting Östersund

Stayed in October 2024