Reviews of Elite Palace Hotel & Spa 4 stars

Beautiful hotel but not city centre

Not city centre

Gym was awesome.

The doble bed was a "sofa bed" instead of a bed.

The room looked very nice and very clean. We were fortunate and got upgraded to a larger room, which was very spacious. There’s also a pillow menu with plenty of selections. You can even find a body pillow - both my partner and I slept like babies with these pillows. Breakfast was fantastic. There was plenty of variety and also a dedicated section for dietary restrictions such as vegan, gluten-free and lactose-free. Breakfast hours are also quite good - on the weekend you can sleep in and still make it to breakfast, which ends at 11am.

Nothing to mention, it was a very nice experience.

the bed

Pictures of the spa were featured for the hotel but you have to pay extra for it. How they present the hotel's facilities are misleading

Nice interior, quite room, friendly staff

What we did not expect was that the swimming pool was only accessible from 8:00-9:00am with children and was not included in our room rate. The price was 259,- SEK per person for the spa and pool but I would have watched the little one going to swim (so I could not have used the spa). After discussing it was already 8:15am and our son was very disappointed that he could not go swimming as I was not willing to pay 3x 259,- for using the pool. I would have appreciated somebody would have informed me about the price a day earlier when we booked the pool session.

The rooms. Nice and quiet.

Had to pay for the spa, there was renovation going on and a lot of noise. Had to pay for parking. Many extra expenses…

excellent customer service room was clean bed super comfy

n/a

Stayed in a studio which was spacious & fine for preparing simple meals or having space to relax - good if you are with kids. Breakfast excellent!

Extra charge for entering spa - this isnt really a spa hotel - it's a hotel which has a Spa in the basement which you can pay to go to, as if it was external basically.

Spacious modern room, beautiful decorated hotel, great breakfast with lots of options and quantity

Location (a bit far from centre), busy breakfast, hard to find an available table to sit down

Breakfast was excellent, with a great choice. Room was spacious, clean and comfortable. Location was quiet, with nearby access to the subway for getting to Gamla Stan (the Old Town)..

We wanted to use the pool and saunas but could only do so if we paid extra, or booked a spa treatment. The pool was one of our main considerations in choosing the hotel, and we were disappointed. This needs to be made clearer on the website.

Attention: only two stars, and here’s why. The hotel looks nice, the buffet is good, the bar pleasant (even if it closes far too early). The pub-bar and the Italian restaurant are indeed part of the hotel. But then… what a shock on arrival: I booked a hotel with a pool, paid the price of a hotel with a pool, and guess what? The pool… is not part of the complex. Yes, you read that right: the pool! That the spa is extra, fine, that’s normal. But that the pool is also charged — and at 790 SEK per person — is a real joke. And when you complain, the answer is mind-blowing: “We can’t do anything, normally it’s even 990 SEK…” Oh really, so it’s almost a bargain? Bottom line: if you’re expecting a refreshing swim after a long walk, look elsewhere. Otherwise, the hotel is fine. And the cherry on top: a cotton bud kept us company throughout the stay, lying on the floor next to the sofa. There when we arrived, still there when we left. Too bad, it really breaks the “standing”.

I liked breakfast the most it was tasty and for everyones taste, enjoyed a very comfy bed and room. Also, the staff was very nice, very helpful.

I did not really like that in my room the bathroom was very small, was quite hard to use the sink of its size, also when showering, the water was filling up the whole room because shower doors did not stop the water from going further.

Nice updated room and bathroom, amazing breakfast