Reviews of Clarion Hotel Stockholm 4 stars
Ringvägen 98, Södermalm, 10460 Stockholm, Sweden
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewNothing
Everything, not clean, cleaning staff was Ignoring "do not disturb" sign and had to physically force him to leave because my partner was not dressed, super creepy dude. The shower wasn't working and staff didnt care, super dirty and dusty, my allergies and asthma was not happy. Room did not fit description at all and was located in a really weird place, had to go through conference area and through weird doors. Corridor smelled like pee. Breakfast times were too short and early
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewTwo single beds for a double bedroom
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe room assigned to us was extremely small, and the bathroom door didn’t close properly, which resulted in water leaking onto the floor after every shower. At check-in we were given the wrong breakfast schedule, next morning ws nearly missed the entry and we had limited access. Even more confusing, the updated hours were not displayed correctly in the elevators. When we raised this issue at check-out, the staff apologized but offered no form of compensation, which felt dismissive. Another point that left a poor impression was the handling of in-room amenities. On the desk there were bags of snacks along with tea and coffee supplies, giving the impression that these were complimentary. In reality, the snacks came at an additional charge that was not clearly indicated anywhere. To make matters worse, if you don’t explicitly state at check-out that you did not consume anything, you risk being penalized not only with the cost of the snacks but with an additional minibar fee. Considering that these items were presented as part of the room amenities, this practice felt misleading and unnecessary. Overall, the experience was disappointing and highlighted several areas where the hotel could significantly improve—clarity of communication, transparency on charges, and basic room maintenance.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAircon issue, not very helpful to move room.
Dear Guest! Thank you for your feedback. We sincerely regret that you experienced issues with the air conditioning and that moving rooms was not helpful enough. We are sorry to hear that your stay was negatively impacted. We take your comment seriously and will review how we can improve our procedures to handle similar situations in the future, so that we can offer better solutions when technical problems arise. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback. We sincerely regret that you experienced issues with the air conditioning and that moving rooms was not helpful enough. We are sorry to hear that your stay was negatively impacted. We take your com… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLove the location & very comfortable room
Dear Guest! Thank you for your wonderful feedback! We're delighted to hear that you loved our location and found your room very comfortable. We hope to welcome you back to Clarion Hotel Stockholm soon. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your wonderful feedback! We're delighted to hear that you loved our location and found your room very comfortable. We hope to welcome you back to Clarion Hotel Stockholm soon. Kind Regards Pontus Guest Rela… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation. Good breakfast.
Ran out of English Breakfast Tea
Dear Guest! Thank you for your feedback regarding your stay. We're glad to hear you enjoyed our location and breakfast. We apologize that we ran out of English Breakfast Tea during your visit. We will address this to ensure it doesn't happen again. We hope to welcome you back soon. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback regarding your stay. We're glad to hear you enjoyed our location and breakfast. We apologize that we ran out of English Breakfast Tea during your visit. We will address this to ensure it doesn… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location good area easy to get around metro at the front door. Good breakfast Nice room
Strange entry feels like you are going into a shopping centre. It’s a large hotel l think 500 rooms so there is a lot of people at breakfast and moving in and out of the hotel. Seems like many of them are attending work functions.
Dear Guest! Thank you for your wonderful feedback! We are so pleased to hear you enjoyed our great location, comfortable rooms, and breakfast. We appreciate your comments regarding the hotel entrance and the busy atmosphere, especially at breakfast. As a large hotel, we do host many events and conferences, which can lead to a lively environment. We are always looking for ways to improve our guest experience. We hope to welcome you back to Clarion Hotel Stockholm in the future. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your wonderful feedback! We are so pleased to hear you enjoyed our great location, comfortable rooms, and breakfast. We appreciate your comments regarding the hotel entrance and the busy atmosphere, especially at… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewRoom was clean and well situated for the metro and busses. Great park next to it with fabulous swimming facility. Good range of food for breakfast.
Room was really small for 2 people. Bed was against the wall so you have to climb across the other person to get out. Very limited space for bags or to hang anything. Was more like a single room with a double bed jammed in. Photos on line are misleading, the room looks far larger than it is.
Dear Guest! We sincerely apologize that the room size did not meet your expectations and caused discomfort, particularly with the bed placement and limited space for luggage and hanging clothes. We understand your frustration regarding the perceived discrepancy between the online photos and the actual room size. Your comments are valuable, and we will review our room descriptions and imagery to ensure they more accurately reflect the guest experience. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Kind Regards Pontus Guest Relations
Dear Guest! We sincerely apologize that the room size did not meet your expectations and caused discomfort, particularly with the bed placement and limited space for luggage and hanging clothes. We understand your frustration regarding t… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewNice hotel in Södermalm near subway station and also green area. Very tasty breakfast.
Dear Guest! Thank you for your kind feedback! We're delighted to hear you enjoyed our hotel's location in Södermalm, its proximity to the subway and green areas, and especially our tasty breakfast. We appreciate you taking the time to share your positive experience Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your kind feedback! We're delighted to hear you enjoyed our hotel's location in Södermalm, its proximity to the subway and green areas, and especially our tasty breakfast. We appreciate you taking the time… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewVery crowded breakfastroom
Dear Guest! Thank you for your feedback. We appreciate you letting us know that the breakfast room was very crowded during your stay. We apologize for any inconvenience this may have caused and will look into ways to improve the experience. We hope to welcome you back again soon. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback. We appreciate you letting us know that the breakfast room was very crowded during your stay. We apologize for any inconvenience this may have caused and will look into ways to improve the experienc… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEn general todo. Excelente buffet de desayuno. Personal súper amable.
Dear Guest! Thank you for your feedback. We are glad to know that you enjoyed your stay in general, the excellent breakfast buffet, and that you found our staff very friendly. Kind Regards Pontus Guest Relations
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewComfortable, clean and very quiet - excellent breakfast. Good location
Dear Guest! Thank you for your wonderful feedback! We're delighted to hear that you found our hotel comfortable, clean, and quiet, and that you enjoyed our excellent breakfast and good location. We hope to welcome you back to Clarion Hotel Stockholm soon. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your wonderful feedback! We're delighted to hear that you found our hotel comfortable, clean, and quiet, and that you enjoyed our excellent breakfast and good location. We hope to welcome you back to Clarion H… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewLocation and service
The window didn’t open and the air conditioning was not great in the room
Dear Guest! Thank you for your feedback. We're glad to hear you appreciated our location and service. We apologize for the issue with the window not opening and the air conditioning in your room. We will look into this immediately to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide a better experience. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback. We're glad to hear you appreciated our location and service. We apologize for the issue with the window not opening and the air conditioning in your room. We will look into this immediately to e… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel is fine, it takes around 20 minutes to walk to gamla stan. The breakfast was included in the price of a room.
We booked a room with two separate beds and made sure that we would get what we needed, but we actually got a room with two beds pushed together made into one. When we asked the stuff at the reception if we could get a different room, they said that we were able to push the beds away from each other ourselves. We weren't offered any help with rearranging the furniture. Also the bathroom in our room had an unpleasant smell, so i wouldn't stay at this hotel the next time and rather choose a different option from the same price range.
Dear Guest! Thank you for your feedback regarding your recent stay. We appreciate you acknowledging our location and breakfast. However, we are truly sorry to hear that your room did not meet your expectations. We sincerely apologize for the issue with the beds not being separated as requested and for the unhelpful response you received from our reception staff regarding this. We also apologize for the unpleasant smell in your bathroom. This is certainly not the experience we want our guests to have. We take your comments seriously and will address these issues with our team to ensure better service and room quality in the future. We regret that we fell short of your expectations and that you would not choose to stay with us again. We hope you might consider giving us another chance in the future to provide a much-improved experience. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback regarding your recent stay. We appreciate you acknowledging our location and breakfast. However, we are truly sorry to hear that your room did not meet your expectations. We sincerely apologize for … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewDear Guest! Thank you for your feedback! We're glad to hear you enjoyed our breakfast and found the public transport access to the city center convenient. Kind Regards Pontus Guest Relations
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe view was beautiful, plenty of sun, facing the park. The bed was amazing. Minibar stocked. Clean and comfortable. I had breakfast but didn't try. The loveseat was an excellent addition. Location is great public transport and nightlife wise. Fourth floor and it was plenty quiet.
Summer prices so wayyy to expensive for what you'd normally get. They didn't clean the room on my last day even though. The room was a little warm and the ac didn't seem to work properly. You can't get room service before 5 or after 9. The bar is closed very early too. Breakfast in bed needs to be booked via website on the day of and you can't book it in advance, maybe via phone.
Dear Guest! Thank you for your detailed feedback! We are delighted to hear that you enjoyed the beautiful view, ample sunlight, and the comfortable bed in your room. It's great to know that you appreciated the stocked minibar, the cleanliness, and the addition of the loveseat. We're also glad that you found our location convenient for public transport and nightlife, and that your room on the fourth floor was quiet. We sincerely apologize for the issues you experienced. We understand your concerns regarding the pricing during summer, the missed room cleaning on your last day, and the air conditioning not working properly. We also acknowledge your feedback about the limited hours for room service and the bar, as well as the inconvenience with booking breakfast in bed. Your comments are very valuable to us, and we will address these points internally to improve our services and ensure a better experience for our guests. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your detailed feedback! We are delighted to hear that you enjoyed the beautiful view, ample sunlight, and the comfortable bed in your room. It's great to know that you appreciated the stocked minibar, the clea… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNear the metro and convenient for where I needed to be
Chaos at breakfast Saturday and Sunday
Dear Guest! Thank you for your feedback. We're glad to hear you found our location near the metro convenient for your needs. We apologize for the chaotic experience you had during breakfast on Saturday and Sunday. We will review our breakfast service to ensure a more organized and pleasant experience for our guests, especially during peak times. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback. We're glad to hear you found our location near the metro convenient for your needs. We apologize for the chaotic experience you had during breakfast on Saturday and Sunday. We will review our b… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice staff and location + Stockholm is great
For a 4-star hotel, breakfast was OK but nothing special and sometimes very crowded. Shower in the bathtub seems a bit old-fashioned.
Dear Guest! Thank you for your feedback. We are glad to hear that you found our staff and location to be great, and that you enjoyed Stockholm. We appreciate your comments regarding breakfast and the shower in your room. We strive to offer a wide range of freshly-prepared warm and continental dishes for breakfast. We are sorry to hear that it was crowded at times, and we will take your feedback into consideration as we continuously work to improve our guest experience. Kind Regards Pontus Guest Relations
Dear Guest! Thank you for your feedback. We are glad to hear that you found our staff and location to be great, and that you enjoyed Stockholm. We appreciate your comments regarding breakfast and the shower in your room. We strive to offe… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified review